Holiday Inn Express & Suites Buffalo Downtown - Medical CTR by IHG

No Brainer Have stayed here twice, the last stay was about 9 years ago. This is a great place to stay in Buffalo, several eateries are within walking distance Free parking on the street from 5:00 pm to 8:00 am, and a paid lot right across the street Rooms are huge and spotless Zero regrets and will stay here again

One kind employee and that was about it I wanted to like this hotel, especially the location. But not so much. Upon arrival things went downhill fast. Normal checkin in takes less than 5 minutes usually- photo id and cc, get your keys/WiFi code and off you go. Except the the hotel did not have a working computer system. So photocopy of license and credit card.... which made me a bit uneasy as I don’t like handing my credit card to anyone. And with no internet, front desk does not know which rooms are clean. The kind and hospitable FD staff had to literally leave the desk, go up the elevators to find HK to find out which rooms were clean. (HK kind of lied... more to come on that). He returns, I get my keys and we are off. You know the sofa bed? To let you know, the clean linens are in the closet near the kitchenette- blankets, sheets, pillows. The clean sheets are not kept balled up in the sleeper sofa. Yes... HK left dirty sheets in the bed. We realized this after we made the bed with the sheets (thinking they were clean.. after child said they didn’t smell clean...then we found the clean stuff in the closet). I was pissed! So downstairs I go. Incredible FD Deon is upset for me. And I get to meet someone new... the GM. He takes care of me. I had checked to make sure other parts of the room had been cleaned and vacuumed- they appeared to have been. But I did clean every surface with Lysol wipes I had in the car. After that horrible first night... it went ok( we stayed for 3 nights). Other FD staff seemed to be not the helpful and/or kind of bothered when you asked for help. Each day, my key would either not work in the elevator access or it would not allow me in my room, so I was at the desk at least twice a day. In one of the 2 elevators sat a caution wet floor sign for 2 days folded up... never did see the wet floor. The fridge in the room was super cold. Great for soda, not great for cut up fruit. FYI- garbage truck comes at 4am on Friday mornings. If you see the picture looking down at the run in/ run out parking lot under our room, the garbage receptacle is to the left of it. So the good parts- Deon and the comfy beds

JUST A WEEKEBND AWAY Nice hotel downtown Buffalo, Hotel and rooms were very clean. Given COVID that is a big plus. Staff was cheerful and helpful. We had a two room suite that was very nice. Hotel is close to many restaurants and activities. Canalside and the casino are a short drive. We had a pretzel and beer at the newly opened Hofbrauhouse which is a huge beerhall, dinner at Big Ditch Brewery. Both did a great job of social distancing diners. This will be my go to hotel in Buffalo in the future.

Customer Service plus!! The check in experience was AMAZING!!! The gentleman at the reception desk was over the top fantastic. His name was Don!!!!!!! He was so accommodating!!!! Thanks Don for making this business trip feel like home!!!!!!

Can't wait to return Loved the location of this hotel. It was clean and professionally decorated. Everyone was wearing their masks and being careful around other guests as this is COVID19 time. I advised my cousins that we need to come back here and experience the city once it fully opens back up for business.