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Hyatt Regency Buffalo / Hotel and Conference Center

Buffalo, New York United States of America

Hyatt Regency Buffalo / Hotel and Conference Center
3.9
Availability
Road55711266665
46 days ago
Great Service Customer service was amazing. Any staff we interacted with went above and beyond to be helpful and ensure we were happy. Restaurants were tasty. Room was good. Could use a bit of updating but beds were extremely comfy. Pool area was nice but could use a bit of attention. Overall I would be happy to come back.

Amenities

Pool - Indoor
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at Hyatt Regency Buffalo / Hotel and Conference Center in Buffalo (Downtown Buffalo), you'll be within a 15-minute walk of Shea's Performing Arts Center and Sahlen Field. This hotel is 0.8 mi (1.3 km) from Buffalo and Erie County Naval and Military Park and 1 mi (1.6 km) from KeyBank Center.

Rooms
Make yourself at home in one of the 396 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and a hair salon.

Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Buffalo? This hotel has 108986 square feet (10125 square meters) of space consisting of a conference center and 9 meeting rooms. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
bobfZ9434DY
Easy living Very clean. Sink in room clogged but fixed ASAP. Friendly. Close to hockey arena. Easy to get to from airport.
D2322UGpatriciam
Nice Hotel The hotel was very nice and well maintained. We especially enjoyed the convenience of having multiple dining options right in the hotel. The valet situation needs some work. When we arrived the line of cars was down the street and it looked like mass confusion. We decided to park in the lot across instead of wait
zacharymP2237QQ
A poorly managed mess A poorly managed mess in a great location with plenty of potential. But suffering from years of under-investment, no attention to detail, and nice, but woefully unprepared/untrained/unsupported staff. American flag was known to be in tatters and still flown. Was without rooms almost 3 hours after check in time - there seemed to be no in house process for managing and room flips as front desk staff had to leave their post multiple times to take the slow elevators to visually confirm that "no, the rooms still weren't ready" Hot water ran out during short showers. Shower lacked caulk seals. Toilet barely flushed. No bathroom fans. No room service as the website suggested. Was told there were no adjoining rooms in the facility (let alone available) when there were clearly adjoins room doors. Was actively picketed by labor unions while we stayed. Driveways and walkways weren't cleared of snow and ice. Onsite Starbucks sold me cold coffee. Peloton screen was loose. No disinfectant spray in the gym. Elevators intermittently worked and were extremely slow. Squishy, old beds. Furniture haphazardly strewn in the room. Lone bright spots were location, the pool, the floor manager of Jimmy D's and the mustached bartender at Genesee.
Road55711266665
Great Service Customer service was amazing. Any staff we interacted with went above and beyond to be helpful and ensure we were happy. Restaurants were tasty. Room was good. Could use a bit of updating but beds were extremely comfy. Pool area was nice but could use a bit of attention. Overall I would be happy to come back.
County-Hunter
Like its namesake city, this hotel is dirty, out of date and way past its prime. We were in town for the last Buffalo Bills game at Highmark stadium and I was really looking forward to staying in a big city downtown hotel. Because of the price, I usually don't stay at such nice places and with a name like Hyatt, you know it's going to be good. Except it wasn't. The exterior areas outside the hotel were littered with trash and leftover, half eaten food was left out in the halls. The carpets were dirty and fraying. Where was housekeeping? They weren't apparently cleaning our room because it wasn't ready at 4 or 4:30. The front desk was going to give me a text when the room was ready but they forgot cause when we came back after 5, it had been ready. Rooms are nice and large with a huge tv but the rooms really need a remodel as the walls are dirty and the light switches not properly in place among other items. Like the Bills themselves, they aren't where they should be, but hey, maybe next year.

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