Candlewood Suites Cape Girardeau by IHG

Moldy rooms, subpar service and lack or responsibility GM seems to make a habit out of making threats when people have valid complaints. I stayed in two different rooms during my stay. The first one was 420, completely over taken with mold. Before I realized how bad the mold was I made a complaint to the front desk about the room feeling moist. I asked if they had a dehumidifier or at the very least a damp rid, neither were provided but I’m soooo glad because MOLD was actually growing in the AC unit. After seeing the mold on the lamp shade, I reported it to the front desk and they had the housekeeper clean it with bleach, nothing else was done. They finally agreed to move me to another room, because I’m long term stay, it seemed like the only option. 3 hours later, I was finally settled into the new room. I took pictures to show the front desk the conditions of the AC and fridge (both growing mold), the only thing the front desk clerk said was, “Housekeeping is supposed to clean that”. Upon entering my new room 208, I asked if they could hit my bathroom ceiling with Kilz mold killer because it also has signs of mold, all now it hasn’t been done. Meanwhile the MGR is soliciting points in exchange for POSITIVE reviews. I almost had a severe slip and fall accident in the gym because someone thought it would be a good idea to clean the gym with an oil based solution. Also learned that the GM is never at the hotel. His associate stated they had worked there for a few months and still haven’t met him in person. CRAZY! Ohhhhh but my favorite thing is that they really thought it was ethical to ask guest to take out their own trash, see pictures.

Somewhat dark and dingy experience The people were friendly but this is a hotel that is very much in need of an update. In the bathroom ceiling there were water marks from the floor above. The bathroom sink was just a sink with no counter and nowhere to put any personal items. It was nice to have a full size fridge and the stovetop and microwave. The bed was somewhat creaky and the furniture was well worn. It was an all right stay because I was very tired but it was somewhat dark and dingy. The people I came in contact with were great though. I think this could be a really nice place if fixed up a bit.

Very Clean! Very clean rooms! We have stayed here 4 times this year on our travels through the area. We chose it because of the full kitchen, reclining chair and pet friendly. We returned because it is so clean and spacious.

Even my kids didn't want to stay the second night. The dirtiest IHG I have stayed at. Very strong chemical smell in the room that left us with headaches. Floors were so dirty we ruined all of our socks. I saw one cleaning cart in two days. Windows were literally taped shut. If you work when you travel, do not go there. Internet won't stay connected. I saw this in a review somewhere else but thought it was probably just a one time issue, it is not. Met one lovely lady at the service desk and a nice man who tried to be helpful but we will not be using that place again.

Magical nights at Candlewood Suites Candlewood Suites management was excellent Staff was more than staff . They took care of me like Family . Listening ears and care made sure we where accommodated to thy max I give 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Amazing Thanks Kristin, Reese,Brandi,Dorothy for all your help I will be back . I highly recommend ‼️‼️