Unfit for occupation I booked a room for my daughter based on the pictures on the web. She arrived to a filthy room, no hot water, hole in the wall and a broken phone. The repair man brought her a box with a phone and told her to hook it up. The carpet was stained and the walls had holes. Spend a little extra and skip this place.

If we could rate 0 stars, that would be fair assessment of our stay. No one mentions the $50 damage deposit until you are completely checked in. Then it's 'Oh, we need $50 cash deposit for damages, refunded when you check out'. We leave at 6 am, office opens at 8 am. No problem we are told, we will refund on Sunday. On Sunday we were told no refund until you check out. Same person had audacity to call us 'liars' for stating we were told that. Had to wait to receive deposit refund. Can't understand the deposit policy...the room we stayed in (106) was a stink-hole!! The bathroom and sink area were FILTHY! Visible dirt and grime everywhere. The blanket was full of cigarette burns and the room smelled awful. Never saw any cleaning or upkeep entire visit. My request for clean linens was met with 'See if you can find the cleaning lady'? Furnace worked part of the time but was not functional much of time (E5 error?). Man at front desk (evening) didn't seem too interested in the problem. This room was just dirty enough to be 'dangerous'? You can be sure I carry cleaning supplies and used them prior to settling in. That doesn't help on bedding and carpets though. Curtains hang directly on top of furnace and appear to be fire hazard. (Rolled them up and tucked into window frame above?). We were traveling as a group and you can be sure we are ALL scouting for options for our next visit to the area. We are frequent visitors to Carson City but we would never entertain thought of staying in this establishment in the future.

Ac phone lamp doesn't work Guy at desk was super nice. Terrible night there. Ac doesn't work. Was told to unplug to reset. No dice. Can't wait to get home. Total waste of $150.00. This hotel should refund me some money for this dirty room with much broken. This room should cost no more than $45.00 a night. You need to make AC work, fix broken phone and lamps, take out disgusting dirty carpets that are full of stains and smell like wet dog.

The worst hotel I have ever stayed in with terrible customer service My son and I were camping at Lake Tahoe and lucked out on a first come, first serve stay at Mount Rose Campground as many of the surrounding campgrounds are on a first come first serve basis until June 25th. We camped at Nevada Beach for the first two nights and needed to find a hotel for the night. I was quoted $399.60 for two nights for two queen size beds. Then I was quoted $399.60 for two nights for one queen size bed and was told that because of a rodeo, bowling and softball tournaments, rates were higher and availability was limited. I did confirm this by calling around and there were no rooms available in Reno nor Carson City. So I booked the room. Two hours later, I received a message that my credit card needed to be charged in advance (prior to even seeing the hotel and room - I paid with a debit card, so technically, I paid in cash). The room was advertised as Non-Smoking. Upon arrival and checking into the room, this was hardly the case. The room and hotel is run down, smoky with non working appliances and electrical outlets. You would think that if one invested into such a property, that they would renovate sections with keeping the customer's best interests in mind. Yet, the terrible condition supports that profitability exceeds customer comfort and satisfaction. I immediately walked back up to the office and informed the attendant that the room was so smoky that my son and I were having troubles breathing. He gave me a card and stated to speak to Ravi Kaur, the General Manager, in the morning. By now, it was very late in the evening, so we toughed it out. My son actually used a sleeping bag over the bed that we had to share. I went back to the office in the morning and upon speaking to the General Manager, was reprimanded with the statement, "You should have made reservations in advance so you would have had a different option. You didn't have to stay here." I paid $399.60 for a 1 star hotel in advance. I would have gladly paid more for a better hotel room if it were available. Having to find a hotel/motel room on the road while traveling is not uncommon and does happen. In my opinion, hotels should accommodate as best as they can without ever subjugating or making a customer feel unwelcomed and / or insulted. That was greatly the case in this scenario. I was patient and kind with Ravi. Unfortunately, I can not say the same for her. We checked out that morning and I did receive a refund back of $199.80 for a 1 star hotel (not qualified enough for 2 star) considering the out of service pool, outdated decor, broken electrical outlets, and smoke infested materials. Not to mention that a broken down R.V. and Semi Truck are in the back of the property obviously appeared as abandoned. I felt inclined to write this review for those who may not be aware and / or may consider giving this hotel a chance. Please don't at all costs. I've stayed at the Hilton and Marriot but was treated as "less than" with a "take it or leave it" response due to my lack of "improper planning and reservation making". Fortunately, I found a camp site at Washoe Lake and it slept better under the stars with fresh air and the bathroom and showers were immaculate for $15 a night! How ironic!

Good, clean, and reasonably pricrd While traveling on our way to Idaho, we just needed an affordable, clean, pet-friendly place for one night. Their bathroom had been updated and very clean, bed was comfortable, and location was accessible. During this Covid-time, sanitation is primary. The price, with Triple A discount, was under $56. We appreciate smaller hotels which make an effort to accommodate travelers with cleanliness and affordability. For that- this place gets a positive review!