Holiday Inn Express & Suites Center by IHG

Ridiculously OLD, DIRTY and NOT worth the price Let me start by stating that we travel a lot for work, I'm an IHG Elite member and have NEVER stayed as such a run down, dirty, smelly, out dated property in many many years. Upon checking in I was asked to sign a non smoking policy, which I did, I was thanked for being an Elite customer. When we got to the room it had a strong cigar and wet dog smell, the chair in the sitting room had 2 different types of fabric as it had clearly been chewed by an animal, the seat was a dark brown faux leather and the chair arms and chair was a green fabric. The bathroom shower did not close so it leaked all night, the carpet was stained and stink had corrosion all over it, and the view from our room was of the AC towers. When I asked for a change I was told the hotel was sold out and there were no rooms available she was sorry I wasn't happy with the room. I wrote a letter to the hotel manager who replied he understands my disappointment but I need to understand "I am truly sorry for the unpleasant smell of cigarette and dog in your room. Our odors are mixed in the rooms because of the years and current conditions of the rooms. Almost as of the odor have impregnated on the walls. I understand your disappointment with the furniture, and I want to clarify that a much needed renovation is planned for mid-2024". To charge over $200 a night for a room in that condition is ridiculous. If I wasn't a member of IHG and had been to other properties I would NEVER go to another Holiday Inn Express. I couldn't wait to leave so I could go home and take a shower I felt so dirty and disgusted.

Almost perfect stay Upon arrival and throughout stay the hotel staff was very friendly. The room was very clean and nice , looked like it had a recent renovation. The hotel was very quiet. Our only issue was with breakfast. They have changed their items for breakfast. They have done away with the regular scrambled eggs and bacon and replaced them with gross cheese omelettes, tasteless turkey sausage, tough pork sausage links, and biscuits hard enough to break the plastic fork trying to cut them open. They need to go back to the old breakfast. This was not a staff issue but a corporate decision as all the hotels now have the same breakfast.

Worst holiday inn I have EVER stayed at I’ll keep this quite straightforward; I am a platinum member with IHG, meaning, I stay in holiday inns all the time for business - all over the world (including USA). Unfortunately, this is the worst Holiday Inn, I have ever stayed at, ever I understand it is being renovated now (only just begun), but it is years too late, by the looks of this hotel, it should’ve been renovated at least five years ago, and even that would’ve been a bit late. Negatives first: - The first room I was given had dirty towels all over the room, and various bathroom, amenities were used, and soap bars laying around used. - I was given a new room, and it was so worn out and dirty. The walls were dirty and stained, the carpet was dirty and stained, the bedsheets look 10 years old - there was someone else’s trash in the bedside unit drawers - room didn’t smell clean and had a slight whiff - breakfast area tiny and limited seats POSITIVES: - free parking - front of house staff were friendly Nothing else!

Nice Hotel with Outstanding Staff Clean hotel rooms with pleasant brand typical furnishings. Beds, bathrooms and breakfast facilities in the physical spaces are in very good shape and well maintained. However the real standout in this hotel is the helpful and friendly staff. All the way from front desk management to breakfast and housekeeping, the staff went way out of their way to be helpful.

Placebo thermostat It was hot. Turned down the temperature. The AC blower was not responding. I called the front desk, explained the problem. I was told that the thermostat was controlled at the wall. I explained that we had been working with the thermostat on the wall but that the fan/vent located at the window was not blowing. She said, “Ok. We can control it from here.” It them began getting cooler! So, while the place was clean, you do not have control of the thermostat! _