Sleep Inn Charleston - West Ashley

Attitudes and RACIAL slurs towards customers I will absolutely never stay here again. On July 15th around 9:45pm The front desk lady named “Nicki” claimed my wife called her the “N” word. And said to not tell her how to do her job as well as being very rude and giving her an attitude from the start when she was just trying to figure out why her booked room through Expedia was in no show when calling prior and double checking hours before arriving. My wife is also Asian and checked in with a California ID. I was also on the phone with her listening to the ENTIRE conversation between them. I had then made a second call when another front desk person was on shift to seek for a manager about “Nicki” and had said “Nicki” was not the manager when she pretended to be and lied. I had called the next morning and talked to the manager to only get cursed out and as well as lied saying about the racial slurs to saying he was listening to the entire conversation when he was not around on shift. Again giving me an attitude from the start and talking over me not allowing me to explain and figure out the situation that had happened. I had made a stern voice to try to talk to the manager and was then told “to have a great f**kin day sir” and hangs up. I believe “Nicki” and the manager should should absolutely be fired and the place itself should be reevaluated for a different team. As being military I’m well aware of how to act with respect and how to talk to people on a higher standard. This is absolutely unacceptable behavior.

HORRIBLE CUSTOMER SERVICE OF FRONT DESK I never experienced in any hotels like what I have experienced last night July 15. I arrived to SLEEP IN in West Ashley at 9:45pm, a lady in the front desk name Nickie (Manager). My reservation was in No show in the system & according to her she doesn’t know why and it says as per Expedia she can refund me the amount of $98+ even I paid $129 to expedia. Nickie asked to contact Expedia even though in my app it is still active. I contacted Expedia, explained to them what’s going on & told me they will call the property. I said no one will answer you because she was gone from the desk for about 20-30mins while other guests was also waiting for her. When I approached her again to double check if the hotel confirmation that expedia gave me is the same in their system, she said yes. She asked me to pay the property rate for me to be accommodated because that’s the only solution she can do. What upset me, why a manager will be irritated and tell me “DO NOT TELL ME HOW TO DO MY JOB!” and I responded Excuse me, I am not here to teach no one and for sure you know how to do your job. On top of that, to tell me that I even barely understand her ENGLISH. Like WOW! Language is not the measure on how you should treat people. And for sure, this is not the first time someone complains to the front desk attitude, that’s not how a manager should act and speak. And to the management, I didn’t curse Nickie like what was told to my husband this morning when he called the property. Nickie doesn’t have the customer service at all, doesn’t know how to listen and not willing to help me with my situation. I have to rebooked my hotel to the nearest Marriott who has the standard and who knows on how to give a customer service.

Nice for what it is Bare bones, road side hotel that's kind of close to Charleston and Folley Beach. Nothing to write home about, but again, it's a road side hotel. The rooms were pretty clean, the beds were fairly comfy and the location wasn't bad. The price wasn't bad either, so no complaints here. It was close to some nice restaurants, including a Krispy Kream, Starbucks and a great brewery called Charlestown Fermentory.

Not a great stay This room had the smallest shower I have ever seen in a hotel. It looked like the space for the toilet & shower had once been a closet. We were given one small bar of soap. The bed was comfortable but the hallway was noisy in the wee hours with people walking down the hall talking & doors slamming. The bright spot was the breakfast area which was very nice & the food provided was good. The last problem was when I checked our receipt to find we were not charged what we were told the room would be . Then I checked our p credit card statement to find another large charge that was not ours. Called the hotel and they offered no help except to say we should dispute the charge "with the bank ". Needless to say, we won't be staying there again.

No Security, it needs a deep cleaning My wife and I just stated this location March 7 and eighth of 2024. When we arrived at our first room it’s stuck and we had no cold water at all. The television didn’t work and the shower door handle was ready to fall off . We went to the front desk and told them we had no cold water. The rude lady at the front desk said she was aware of the no cold water due to a waterline break, feeding some of the rooms, but she still put us in a room with no cold water. We were requested another room and when we arrived it also stuck. We tried running the heater in the room and it smelled just like dog urine. There is no parking, no security and a very dark parking lot at night. One night we were there my wife and I encountered people outside the motel exit smoking marijuana. I have left the same review with choice motels, and the motel website, but they refused to post my review. Just be aware of this Locations lack of security and cleanliness if you decide to stay here.