Fairfield Inn & Suites by Marriott Charlotte Matthews

Poor Security Resulted in Auto Theft at Hotel Avoid this hotel for safety and theft reasons. My truck was broken into while parked on the side of the hotel. The parking is poorly lit and no security cameras on the side of the hotel. I was told that a manager would be contacting me, but no one from the hotel has bothered to reach out to me. I will never stay here again.

Poor service and trashy hotel _ Room key didn’t work so I couldn’t leave my room, the desk wouldn’t switch me to a different room or refund me, and the location seems to be in a bad area. I definitely won’t be staying here again and I don’t recommend anyone else does either. This is ridiculous

Good place for family pet We stayed here with a small dog and found the place quite accommodating for animals. Guests with pets were placed on a wing of the first floor with access to a keycard protected side door leading to a grassy area. Some people had larger dogs, despite a supposed lower weight limit but we had no problem with this. They charge a pet fee and provide no maid service in rooms with pets. Nice, though, to be able to bring the dog to a family holiday visit. Rooms were quiet with comfortable bedding. Breakfast is about what you would expect but ends at 9, so not great for folks who would like to sleep in. Located behind a shopping mall with stores and restaurants close by.

Roaches and Dirty Sheets DONT STAY HERE! - I have to say I was surprised at Marriott because I have always had a good stay at their hotels, with the Fairfied@Charlotte Matthew being the exception. We drove in from out of town and we had a full day planned. We checked in and all looked fine. Got backed to our room very late and we were beyond tired. To make a long story short, we found a live roach in the middle of the night on the nightstand and the sheets were not changed from the guests before because they were so many wrinkles and found substance on them like granuals, of what I dont know. I told the front desk and was told that it was a waterbug, which is wasnt because I know the difference. Tried to tell the clerk that but she didnt want to hear that. Said thet the sheet were wrinkled because they didnt get them out if the dryer quick enough. I dont believe that because it had something on them. They made me feel like they were not listening or even cared. I was not worried about getting my money back, I just wanted them to do something about it because we love Marriott but now I feel that I cant trust them.

Disappointing we won't return We have made several trips to Charlotte as we are searching for a new home, and each time we stay, we like to try a different location within the Charlotte metropolitan area. We had an okay experience at this hotel which I would say is less than average. I am a Bonvoy member and booked this hotel for 3 nights. The day of our arrival I checked in online and waited to receive a text telling me when my room was ready. I never received a text. Upon checking in the front desk person told me the text notice wasn't working. He was polite but I didn't receive a verbal recognition for my membership status as I usually do, and no welcome gift was provided. We got our keys and entered our room. It was pleasant and clean but my back hurt each morning from the well worn mattress that needs to be replaced. The bath towels are thin and also need to be replaced. The walls aren't well insulated, we heard the the person walking above us each morning quite early. We were also awaken by a hotel worker using a drill or screwdriver one morning. The breakfast was not good except for the containers of yogurt I ate. I had uncooked bacon in a breakfast sandwich and my spouse said the day they had sausage it was greasy and terrible. We were told upon check in that we would have service every other day, which was agreeable to us. The day we were supposed to have our room serviced we put all of the towels in the tub so it's easier for the cleaner to take them all at once. We do this anywhere we stay. The trash bins were full, and we didn't care about the sheets so much, but we never got our room serviced when we returned at the end of a business day which was disappointing. My spouse retrieved new towels himself. The staff was courteous but there are other hotels that can handle the basic needs of a traveler better than this experience. We won't return to this hotel in the future.