Hampton Inn & Suites Charlottesville-At the University

Best Hampton Inn ever Newly renovated hotel. Hampton Inns can be tricky because if you get an old property with a franchise owner who doesn't care, it can be absoluitely disgusting. Or, you can have good luck and stay at a property such as this one which was better than most full service Hilton properties! This Hampton Inn might have been the best Hampton Inn I've ever stayed at. It was clean, they honored my Diamond status with a late check out, the gym was phenomenal, the breakfast wasn't over crowded, check in was a breeze, and the location for UVA events was perfect. I was torn between staying here and the Graduate (also now a Hilton property), but after staying here I can say I made the right choice! Thanks again for a great stay!

Great hotel with great staff at a great location Hotel is recently renovated. We were told it was done several months ago. It’s crisp, clean, and beautiful. The parking lot was redone while we were there, so that probably looks great, too. The staff is incredibly friendly, courteous, knowledgeable, and helpful. The 24-hour coffee is good and very convenient. (A huge plus for us.) breakfast was standard Hampton Inn style, in offerings and quality. We love to stay here and highly recommend it. Side note: This hotel is conveniently located across the street from The Standard apartment complex (primarily UVA student residents). Recently, we have been hearing from students that non-residents break into the building, engage in unauthorized drugs and alcohol (especially on the beautiful pool deck), and steal items (such as towels, keys, cars). So, please be vigilant around the hotel, especially after dark.

Terrible customer service Had terrible customer service experience. Night manager had no interest in making up for the poor customer experience. General manager was contacted several times but she does not involve herself with customer issues. Was forced to contact Hilton customer assistance on 3 separate occasions to get resolution. I wrote an email to corporate and explained everything and they refunded me my stay.

Ups and downs They have the sweetest staff in the world! I hope the breakfast lady and all the desk workers get raises. They went out of their way for me. Big applause. A few things about the facility. Add $10 to the price they quote for the room because there's a $10 per night parking fee. There are NO hairdryers. Oddly, the beds are very high, so if you're 5'4" like me, you should bring a step stool or be prepared to vault in. You can't, for example, sit on the bedside and put on your shoes. Oh, there are NO hairdryers. In contrast, the TOILET was very low and no counter near to help getting up. The shower grab bar is extremely slick when wet. Did I say, there are NO hair dryers? You'll have to go to bed with wet hair. There are NO glasses in the bathroom. Have to use a paper cup from the coffee pot. So, no place for your toothbrush and no cup for coffee. Strangely, there is a teeny microwave near the floor below the TV. They sell expensive frozen Stouffer's in the lobby from very LOUD vending machines--bring your hearing protection. The industrial hum destroys any peace you might desire at the breakfast. The food itself is pretty good. Bring your own silverware because their blunt instruments won't cut a waffle. It's like trying to eat with toy plastic forks and knives. Everyone at breakfast struggled. For a few minutes I wondered if the utensils were part of a prank. Did I mention NO GLASSES in the bathroom? Even stranger--this is the weirdest part of the stay--is the big mural between lobby and courtyard depicting -- read for this? -- clouds of POLLUTION obscuring a dark city silhouette. Battleship gray and black. I can see this for an industrialized city where one expects to cough through the visit, but so inappropriate for the genteel colonial feel of Charlottesville with all its trees, flowers, and sunshine. I won't go into the aesthetic. Battleship gray is such a gloomy, rainy-day color for the walls of the public spaces in an inn anyway. Every time I came and went from the hotel, it made me blue. Again, the staff deserve to take a bow and so does the manager who hired them.

Impressive! We have stayed many times at this hotel ever since our child started at UVA and we continue to be impressed. They are finishing a major renovation which looks wonderful but that’s not what really makes this property great. What makes it memorable is the terrific staff. All are tops but we must single out Paula for all she’s done for us over the years- beyond the call of duty. During each of our visits we also are glad to see Deborah who makes sure we have tasty breakfasts, Kenny who always has a warm greeting, Lenora who helps us feel welcome, and Teri who makes sure our room is clean and ready. Appreciate all.