Hotel Indigo Atlanta Airport - College Park, an IHG Hotel

Hotel great but charged incorrectly for parking without resolve Hotel stay was great, but the line for check in was really long. No issues with hotel stay HOWEVER...I decided to use their park and fly option. Shuttles did not run for this as I needed to leave at 4am, which was fine, that's what Uber is for. The problem is, I was supposed to pay $14 per day for 4 days of parking and was charged $110. The math isn't adding up. Upon return to pick up car, I spoke with front desk and he said he would investigate, I have called, I have emailed with no response. So, hopefully this will get the attention for someone to reach out and please fix the issue from July 21st.

Rude employee and cancelation of reservation with no notice I made reservations with this hotel thru Auto Club for my daughter. Unfortunately my daughter got caught up in the outage for the airlines and didn't arrive in Atlanta until very late. When she called to arrange for a shuttle to pick her up, the employee said they were full. When my daughter said she had a reservation, the employee said she had cancelled it and hung up on my daughter. Be careful when you make reservations with this hotel as you won't know until too late if they cancelled it.

Not True to the Brand Things started off right. We caught a ride from the airport on the hotel’s shuttle. Check-in was smooth and staff were friendly. I was recognized as a platinum elite member. Things started to take a turn when we got on the elevator. It looked as if it had seen better days. The carpet was worn, walls battered, and it absolutely reeked of marijuana. The room itself was quite large. But it too needed some attention. More light fixtures should have been placed as it was far too dark. Everything needed a good dusting. And much of the furniture was in varying stages of disrepair. The desk chair flat out needed replacement. Its faux leather was cracked and peeling apart. Ironically enough this exact same issue was present in the IHG property I stayed in prior to this one. But that was a Holiday Inn. I expect more from Hotel Indigo. That’s exactly why I chose this hotel. I’ve never been disappointed by the brand before. Quite honestly I can’t see how this hotel was ever allowed into the portfolio. Corporate needs to take a look at this one. But I digress. The real kicker was the state of the shower. It was so dirty and moldy that I cringed at the thought of using it. Even my retired military husband shook his head in disbelief. We made due though because it was so late. And even more so because we were too tired to pack up and move to another room after a long international flight. So how was the bed you ask? Honestly the bed was nice. But noise from the bathroom pipes wouldn’t allow us to enjoy it to the fullest. We packed up first thing in the morning. No breakfast. No coffee. Just a beeline to the door. Couldn’t even get a receipt because the printer wasn’t working. Needless to say I would not recommend a stay at Hotel Indigo-Atlanta Airport. Without question, you can do better.

Very Disappointed We stayed at Hotel Indigo Atlanta Airport - College Park one night before a recent travel. The purpose of the stay was to park our car for the four days while we were gone and to get shuttled to/from the airport. The room was ok, however, the bathroom had mildew in the shower. The main issue I had was when we were waiting for the 6am shuttle to take us to the airport, we were informed they don’t drop off at the international terminal which is where we needed to be. The only option they suggested was we take a taxi which we did at a cost of $30. We later found out they could have taken us to the domestic terminal and then we would need to take the free airport shuttle to the international terminal. This was never given to us as an option. After our return flight to Atlanta, we waited in the designated area for the hotel shuttle for 40 minutes. We were told the shuttle comes every 30 minutes. I then called the hotel to see when the shuttle would arrive and was told the shuttle was at the shop for routine maintenance and they couldn’t tell me when it would be available to pick us up. We had to take a taxi back to the hotel to pick up our car at the cost of $25. So, we did not receive the shuttle service which we prepaid for and ended up paying out an additional $55 for a taxi to take us to/from the airport. When I talked to the person at the hotel front desk, he never even apologized or even seemed to care.

Definitely never again The hotel was to be both the start and the end of our round trip through the USA. Unfortunately, we didn't feel welcome as guests, so we canceled this hotel for the end of our trip. The staff both at reception and in the restaurant seemed annoyed when we, as Europeans, didn't understand something straight away and they had to repeat it. There was no smile and they were always doing something on the side. The room was very large and quiet, despite the airport, but the curtain was greasy and you couldn't sit on the armchair as the cushion was broken. We had also confirmed a booking for 3 people including breakfast, but had to pay an extra $14.00 for breakfast for the 3rd person on site, as it was supposedly only a 2-person room. Very opaque explanation. All in all, we were glad that we were able to leave quickly. I would definitely not recommend this hotel.