Homewood Suites by Hilton Colorado Springs North USAFA

Hilton is no longer a premier hotel chain both in residency or customer support. I recently stayed in one of your Hilton properties (Homewood Suites, Colorado Springs) and had what I can only described as a disastrous visit. As a former Diamond member, I have always tried to select one of your locations knowing that the experience would allow me and my family to focus on whatever activities were associated with the trip by providing a safe, clean, and comfortable residence. On this occasion, my wife and I flew from Tampa to Denver to tend to my aging father and selected this hotel not only because we thought it would be consistent with the Hilton brand but because the trip was extended, and the meals prepared at the hotel would be a great help. What we arrived at was something I would never attribute to Hilton. We arrived Sunday June 30th late, and like most travelers, we were tired and wanting to unpack and get some rest. When we checked in, it was obvious that the hotel was going through some sort of construction with trucks parked around the building and numerous shipping containers. The assistant at the desk checked us in and we were off to our first room only to find out it had no air conditioning. Returning to the desk, the assistant indicated that they knew it was having problem and then went on to explain that there were no more rooms available. After calling one other Hilton property and an hour later, we were told we could slip in one of the rooms that was in the renovation area but had to be out first thing in the morning and that we would be assigned another room. Moving to room number 2, we found ourselves in an area where the exit signs were already removed along with smoke detectors and obvious signs of construction however, we had little choice at this point. The next morning, we vacated the room still having not unpacked and was told that when we returned later that day, we would have a new room however, upon returning we were assigned another room without air conditioning. The assistant knew it wasn’t working because she asked us to “just try it first” and leave our bags at the desk. We of course return and communicated that the room did not have any working air conditioning and was told again that the hotel was full, and we did not have any available rooms. After another hour, the assistant indicated that she had a room, and I can only guess that we took the room of another inbound client who would have to go through the same pains as we did. The third room was adequate, and we looked forward to having breakfast the next morning only to find the construction workers loading up plates of food and emptying the coffee containers on their way to work. During our weeklong stay, the hotel only had one evening meal which we not informed of nor any other activities. Halfway through our visit we were notified that the water would be turned off during the afternoon of one of the days. This along with failing wifi and overall filth of the hotel, we found ourselves absolutely dreading returning to the room. It appeared at least some of the construction workers were staying at the hotel and would prop open the side door while they would drink and party in the evenings in the parking lot completely circumventing any security. We spent nearly $1000.00 dollars for this nightmare, and it made an already hard trip dealing with aging parents all that more difficult. I have spent a large portion of my professional career staying at your properties and I can say without any reservation that this was the worst. It would take a lot to earn our trust again. As a follow up, I submitted the above to Hilton Honors have have not received any resolution after a month.

Banged up hotel beyond the lobby. This does not present as a Hilton property whatsoever. It’s a very banged up hotel. I am not usually weirded out by a dent here or chip there. But our room was very run down in many ways. I was not comfortable staying in such a run down room, and wished i could leave. I do not recommend this hotel, especially for the price. The lobby is fine, but the rest of the hotel and grounds are pretty forsaken. My husband mentioned it had good water pressure, so there’s that.

Do not recommend until renovations finished I was really disappointed in our stay here. It is still under construction and the pool is not operable, we knew that when we booked. We had a renovated room, but they forgot to move back in or something. There were no hooks or rod for towels, we had to hang them over the door, ew. The toilet was leaking on the floor because it wasn't installed properly. Also, there was only a couch to sit on, when there are 4 guests in that room, and no end tables to set anything next to the couch. It didn't really function well as a place to feel at home. All this and we paid a high summer rate! We were very disappointed.

Challenged Trash and junk all over the exterior. Parking spots for handicap always full of non licensed vehicles. Parking lot need paved and lined. Contractors block security doors open all day and night. It’s a real dump. Rehab of rooms is poor quality. Reported to management.

Extremely disappointed This was a very disappointing stay. I've been a Hilton Honors Diamond member for several years now. This has to be by far the most unwelcoming Homewood I have ever stayed at. Very sparse furnishings and extremely uncomfortable in the room. The pool was covered up, and the front desk person was less than friendly and helpful. I don't know how much more to describe it other than I will not be staying here again. For the money, you have a lot better choices in Colorado Springs.