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Hilton Garden Inn Columbus/Polaris

Columbus, Ohio United States of America

Hilton Garden Inn Columbus/Polaris
4
Availability
RNmama09
1 year ago
Clean but Broken Pool We stayed here for a Water Polo tournament that my daughter was playing in nearby. We chose the Hotel for the location and the pool. Unfortunately, the pool was closed due to a pump being broken. The clerk let us know the pump had been broken for a while and they didn't have a time frame of when it would be replaced. If this is a reason you are staying at this hotel, I would call to ensure it is fixed. Breakfast does not come with your stay. Only one lady was working it and very overwhelmed. We waited about 15 minutes for one waffle. Lots of stuff empty, coffee, creamer ect. I felt bad for her. They definitely needed at least two people working it. Our room was clean, no bugs, no other issues. We would stay here again.

Amenities

Pool - Indoor
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Hilton Garden Inn Columbus/Polaris, you'll be centrally located in Columbus, a 2-minute drive from Polaris Fashion Place and 14 minutes from Ohio State University. This hotel is 8.9 mi (14.2 km) from Columbus Zoo and Aquarium and 10 mi (16.1 km) from Easton Town Center.

Rooms
Make yourself at home in one of the 118 guestrooms featuring refrigerators and microwaves. 43-inch flat-screen televisions are provided, with digital programming available. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.

Dining
Grab a bite from the snack bar/deli serving guests of Hilton Garden Inn Columbus/Polaris. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Columbus? This hotel has 1755 square feet (163 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
RNmama09
Clean but Broken Pool We stayed here for a Water Polo tournament that my daughter was playing in nearby. We chose the Hotel for the location and the pool. Unfortunately, the pool was closed due to a pump being broken. The clerk let us know the pump had been broken for a while and they didn't have a time frame of when it would be replaced. If this is a reason you are staying at this hotel, I would call to ensure it is fixed. Breakfast does not come with your stay. Only one lady was working it and very overwhelmed. We waited about 15 minutes for one waffle. Lots of stuff empty, coffee, creamer ect. I felt bad for her. They definitely needed at least two people working it. Our room was clean, no bugs, no other issues. We would stay here again.
Jennifer Z
Great location. Base Hilton experience. Listen, this hotel is undergoing renovation. So there are some quirks. Make sure you check that the room type you want is still available, jacuzzi rooms are going away. But the location is great and its beds are significantly better than the others in that immediate area. The flanking extend stay hotels have the negatives of long-term extended stay guests. So this is a great choice if you’re not in town for long and looking for a reasonably priced clean room to stay in near Polaris, I would recommend. The shower did get fire lava hot, after heating up and I needed another blanket to sleep (the AC unit worked exceptionally well). But there are worse negatives at other places. The staff is super friendly. Asha was specifically helpful, but everyone I spoke to was kind. It was a base Hilton experience, but still met those minimum standards.
travelerK20
Another tired Garden Inn With the ever increasing prices of hotel rooms the days of getting value under 100 dollars is gone. With that said you expect the place to at least be clean and welcoming. Well this hotel had trouble living up to the bare minimum expectations. The whole place is very dated and the years of wear and tear show. Carpets are dingy and old. Bathroom is cramped and in need of a good cleaning. It looks like some renovations are being done but its only some of the room so you have this weird look and style. The mattress is very uncomfortable and old. Staff was good, no complaints with that. The area has plenty of dining options which is a plus!
vinceclark
Beware Prepared All staff members we encountered were exceptionally helpful and competent. I had the continental breakfast at $5 -it was fine- hot and cold cereal, fresh fruit, pastry (although the croissant was stale). The first room we had #108, the refrigerator did not work, We were quickly transferred to room #106. There was no hair dryer -staff quickly produced one! The carpet in the room was frayed, one coverlet on one bed was also frayed. The window covering did not work. Most distasteful of all was the soiled carpet in the corridor outside the room. It had many grease marks etc. It looked as if the soil had been there for a while. We cancelled our future reservation at that hotel! I felt the value received (paid $175 plus tax) was poor.
Getaway234326
Not A Pleasant Experience At arrival, no desk clerk was in sight. Neither was she there when I had a question. And she was not helpful when she arrived back at the front desk. In addition, when I made the reservation there was no notice that the amenities — pool, hot tub, etc — were unavailable. Had there been I would have chosen another Hilton property.

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