Holiday Inn Express Hotel & Suites Columbus by IHG

Almost very good We've stayed at several Columbus hotels, and the Holiday Inn could be the best so far. But small issues limit our enthusiasm. The TV remote in our first room didn't work, to the point that we couldn't even turn the TV off, and wound up unplugging it for the night. The front desk clerk tried her best to help, but no luck. We asked for someone to fix it the next day while we were out, but the TV was still permanently on when we returned, with no explanation why or whether anyone had attempted to fix it. We moved to a different room. The next issue was the need to have the room key reprogrammed ... at least three times. The explanation was that they didn't know when we were checking out, apparently not checking our reservation. Finally, we went to use the laundry facilities, only to find they didn't have soap available to purchase. "The owner has a budget, and we can't buy more now," we were told. Doies the "owner" not understand that the laundry won't generate any income or guest satisfaction if guests can't use it? Small issues that limit our rating Holiday Inn. Easy and cheap to address if the "owner" reads these reviews and responds.

Avoid if you are concerned about COVID-19 During the COVID pandemic we are careful where we stay. Our past experiences with major chains have been good. But this Holiday Inn Express is a major exception. They seem to be on a COVID Holiday. When we checked-in, the desk clerk was not wearing a face mask, nor was one anywhere visible on her body. The person checking in after us was not wearing a covering, although a gaiter was around his neck. In the morning, when checking out, the desk clerk was sitting at one of the breakfast area tables and not wearing her mask, although she did put in on when she came over to the desk. The hotel is conveniently located just off I-10, but it should be avoided for the next 6 months (at least) if you are concerned about COVID.

Pleasantly surprised Booked this hotel not knowing what to expect as it is a small town but I did notice that they stated that the rooms had been redone. They had and beds were very comfortable. What I liked the most though was that it was real close to the highway but at the same time at the end of a dead end road and the parking lot lighting had been upgraded and it was a bright as day at night out there. If you are looking for an overnight stay at a comfortable hotel with great customer service close to the highway and restaurants where you can feel safe as well you have found the place you are looking for.

Spire elite, Very disappointed! I stay with IHG hotels a lot. As a Spire Elite member, I’m very disappointed in my stay here in Columbus. When I book a room, I expect that the room is reserved for me. However, on this stay, I didn’t even have a room when I checked in. After standing at the counter for 15 minutes, they finally found a mediocre room for me. Instead of the king suit that I reserved, they placed me in double queen. VERY DISAPPOINTED!! This is a primary reason I’ve become a Diamond member with Hilton.

Heavenly Beds + Superb Breakfast! From the very beginning with checking in with Toni (I think this was her name--sorry if not) was superb! Then we walked into our room and glanced at the incredibly inviting beds and instantly knew we had made a great switch to Holiday Inn Express - even though I'm a rewards member, it's been a while since I've actually stayed at a facility - my, on my, things have certainly changed, in a very good way, from superior beds and bedding (love the mix of "soft" and "firm" pillows on each bed (we stayed in 2 queens) to the cleanliness of the room to the upgraded refrigerator, microwave, and Keurig coffee - really nice touch. After almost 7 hours on the road, we were ready for a fabulous shower and with this hotel's fabulous shower head, we were not disappointed. We both slept so soundly that when morning came, we were shocked the night was already gone. Then breakfast - scrambled eggs, bacon, cream grave with biscuits plus the best Greek yogurts - both of us were absolutely DELIGHTED!!