Hampton Inn Commerce Novi

Personal travel This hotel is centrally located and convenient to travel around Commerce-Novi areas. There are good midlevel non-chain restaurants within short driving distance(s). Additionally, there are several boutique food, coffee and general retailers to accommodate different tastes. The room was clean and comfortable. It lacked a second chair for a two-person occupancy. The front desk accommodated with the use of a meeting room chair. Breakfast was good, well kept up and maintained. Typical variety of items available for most tastes.

Not your typical Hampton Inn Against my better judgement, I decided to come back to this hotel because it’s close to my son and, after my review from December 2022, the manager (sorry but I cannot recall his name) promised to give them a second chance. This year, both doors were closed to keep the cold air out, four clean floor mats and Christmas music warmly welcoming me. The fireplace wasn’t on the entire stay, the doors on both sides open. Same as December 2022. Why have a fireplace if you’re not going to use it, especially during the holidays. The front desk employee on Christmas day was very friendly however, please make guests feel the Christmas spirit-music, fireplace, anything to make the lobby festive. On arrival day, I received a text at 1:50pm from Miranda (didn’t give her job title) asking “how is everything in your room”. When I got to my room at 8:30pm I texted her everything I found with photos. She did not reply to any of my issues but Joshua (did not identify job title) said “we are sorry for that would you like more towels or anything?” Every Hampton Inn my husband and I have stayed in for more than one day has provided four bath towels. Same as last year, no “easy chair with ottoman” as mentioned on website, yet in the corner a floor lamp. Space is empty, which indicates a chair must have been there at some point. This was mentioned on Trip Advisor in September 2023. No luggage rack, a wall switch that I curiously asked Miranda what it was for-no reply. Found two hairs in my bed, and I texted a photo. No response. The bathroom ceiling peeling Elite Hospitality Group is letting this hotel not live up to the Hilton standard, and neither doesn’t read guest surveys or reviews. Managers and employees can only convey what guests are saying. The rest is up to Basil Bacall and his team to make the traveler want to return. For me, I won’t be back when visiting my son.

Merry Christmas stay. Two day stay over Christmas. Check in was easy, friendly young man was quick and efficient. Room was very clean, bed was comfortable and the room was quiet. Breakfast in the morning was your standard Hampton breakfast. Very clean dining area. All the employees were friendly. Would definitely recommend.

Nicest hotel I've been to for the price in a very long time We were greeted by the most friendly smiling face that was so professional at her job. Our room was extremely clean. The beds were so comfortable. The rooms and hallways smelled very clean. The hot breakfast was tasty and well stocked. The complimentary coffee and cold water 24/7 was very appreciated. I highly recommend this hotel. I wish I knew the name of the front desk clerk. She deserves a raise and some recognition for her happy disposition and ability to make customers comfortable and appreciated for choosing this hotel.

Highly recommend Enjoyed our 3 nights. Hotel is clean, welcoming, comfortable, warm and inviting during the cold season. No issues at all. A group of us were there for a wedding in the town. Staff were accommodating and breakfast was available with good choices to eat.