Holiday Inn Express Hotel & Suites Conroe I-45 North by IHG

THEFT THEFT!!!! Do NOT stay here!!! A 29 year old man entered our room while we were eating the complimentary breakfast and stole all credit cards and personal items. Hotel manager Katie Sauer lied and said cameras weren’t working. Cameras were working and the guy is in jail. Hotel destroyed key card evidence by the time it got to investigators. Employees involved!!! Horrible company and manager.

Theft of personal items from this staff Theft of personal items. While we were eating the free breakfast just right down the hall, members of this staff entered our room (which had a do not disturb sign on it) and stole personal items (jewelry, purses, wallets with credit cards) they didn't touch any electronic devices which could be tracked - which means this isn't the first time they have done this. Of course it wasn't until later trying to replay things in your mind that I realized the front desk person was the lookout. During breakfast I thought it was odd that he loitered around the lobby with a clear line of sight to our room and the breakfast area. The Manager on duty had the worst response to us when I brought this to here attention - she was unsympathetic, rude, flat out didn't believe me only stating her staff "wouldn't do that". The police were called and we had to wait awhile until they arrived. During that time waiting, we received fraud alerts on our cards that were stolen, only further proving that they were stolen from our locked room - could only be accessed with a key. In the lobby while i waited for the police, another customer was signing in, and all i said was "make sure you lock up your stuff, I'm waiting on the police now because items were stolen out of our room". The manager came out of her office and told me i couldn't "harass the other customers and me and my family should no longer stay there. I had been cordial up until then, but now - we had our personal items stolen from there staff and then she proceeds to kick us out of the hotel. When the police show up they take our statement and then go with the manager to look at the security cameras. here comes a shocker....the cameras were not recording during that time, you can only see the live feed. imagine that. This place is not safe as it is the staff itself who pose the threat to you. Investigation is still ongoing and yes we do intend on pressing charges. I will be contacting this hotels corporate office to see if they have the same response as their manager or care about their customers. Merchants from some of the stores have been more than willing to help and have been understanding way more than the manager whose watch this happened under. She never even apologized even after the evidence that came through. Quite the opposite kicking me and my family out. We were down there for a family wedding.

Summer Not a pleasant visit and not the holiday inn I’m expecting to be. I’ve been to many diff location of Holiday Inn but this one in Conroe, Tx. is so dissapointing. Unfriendly staff and nasty looking swimming pool very green water that seem never clean for months . Get a hotel somewhere else.

Great hotel Not hard to find, but you do have to make a couple of turns off the interstate. Very friendly and helpful staff. The hotel was very quiet and the bed was very comfortable. The breakfast was pretty good, with a good variety of food.

Did not get what I paid for I had purchased a room with two queen beds and was told once we arrived it was a single king bed and they would not work with us at all. Ended up buying another room. As if that wasn’t enough, the girl at the front desk was very rude, would not make eye contact, and did not reply after the many times I said thank you. I get it, I work in customer service myself but if you’re not going to be friendly especially after someone messed up our rooms, you shouldn’t work here. Ridiculous. I 10/10 do not recommend staying here. Save yourself the trouble and go somewhere better.