Comfort Inn & Suites

Don't stay here I'd rather stay at the Bates Motel. Reserved 2 queens for 3 people. Checked in late after a long drive and noticed the room's secondary lock mechanism had been removed from the door frame. Only 5 holes remained. Requested a different room. Manager on duty was visibly annoyed and gave us a king with sofa bed which meant one was sleeping on the sofa. He alleged this was an "upgrade" and was more concerned with whether the room we spent 5 minutes in was now "dirty." Was awakened at 3 am with loud dripping noises only to notice a lot of water dripping from the ceiling due to heavy rain. The ceiling and walls were bubbled and covered with stains and black mold. Mgmt was no doubt aware of this and this room should never have been rented out. Went to the front desk and met with a sympathetic clerk who indicated she would inform mgmt at 6 am (same mgr as the night before) that I requested a refund and was leaving in the middle of the night. We checked out despite our little sleep, heavy rains, and long drive ahead of us. Didn't hear from mgr. I called back later that day and he informed me I would receive a "partial credit" because I spent about 6 hrs in the room. I emailed the general mgr but never heard back from him. I followed up with a call a few days later to be told, "We never know when he might come in." My credit card was then charged for the partial stay and the refund for the full amt was never applied. So now I've paid twice to stay in an unhabitable room and have to contest through my credit card company.

Quick over night on a trip Room was nice, clean! Front desk gentleman was very nice. Reakfast in morning was good, fresh. Lady kept everything nice and full. Hotel looked well kept. Beds were comfortable..so tired slept all night. Employees are all cer polite. Would stay again

Spacious King Room This was a very nice hotel to break up a long trip home. Yes you could definitely hear the highway traffic on the highway side of the hotel but I was tired so it didn’t bother me. What did impress me was the size of the rooms! So much space and so nice after spending the previous night in a boutique (read small rooms) hotel. Wish we could have stayed longer. They did offer to switch our room to the opposite side of the hotel for a $10 fee but we opted out of that. The free Breakfast was nice and satisfying. I would stay again.

Nice hotel Very nice place to stay, reasonable rate and the front desk staff was very pleasant. I’d skip the breakfast but the accommodations were worth staying here again. There are no restaurants at this exit so you’ll have to drive back a mile or so but you we had already eaten bbq a couple of exits back so it worked for us.

comfortable & helpful after a long day the room was very clean and the beds were comfortable. the water was hot and the pressure was great after a long day on the road. Kacey was kind and helpful. we got in very late while traveling and she gave us some extra time to get out of the room. everyone was sweet and helpful