Holiday Inn Express Hotel & Suites Corning by IHG

They are big on cleanliness On the downside, the pool is pretty small, and the hot tub is gone. Also, the fitness center is placed in an unusual area, so people can look right in on you while they enter and exit the lobby. But on the upside, the staff is very friendly and helpful, and they are very big on cleanliness. It seems like about every other day. The breakfast area is closed down because they’ve done some deep cleaning on it. Also, they clean your room every day, whether you want them to or not. Some hotels won’t clean the room unless you request it. But here, you get service every day, so the room is always nice and clean.

Stay Somewhere Else The staff was great and the breakfast was too. But no tissues?!?!. Had never seen that before. No magnets on the shower curtain, also a new wrinkle. This Corning exit is an off ramp for 18 wheelers and other trucks so be ready for some jake brakes. Becky got the price down to $119 without a reservation. Senor rate. Thanks Beck.

Poor room choices This is our second stay here in 13 days. There is still ongoing construction and updating of the hotel, so I won't review the basic condition of the room. On our last stay, I spoke with Yuri, at the lobby reception counter. I explained my wife has mobility issues and asked if on our next visit on Sept 27, we could get an ADA room. She checked, and found an available ADA room on our arrival date, and noted it on our reservation, which I saw online when checking later. When we arrived on Sept 27th, I was told by the afternoon desk personnel, they did not have any ADA rooms. I explained what transpired on my previous stay and she again said they had no ADA rooms, that we probably made the reservation on line with a 3rd party vendor, who didn't know their room availability, even though I again explained an employee on site here, at this hotel, made the assignment  We were eventually assigned a room on the 4th floor, which had been newly updated.  When we arrived at the room, we found construction workers still doing finish work, an no room amenities (frig, coffee maker, etc) in the room, as well as the television not working. We were finally assigned the same room we had on our previous stay, which was in poor condition, but by this time we were glad to have a room! Upon checking our reservation, after my discussion with the afternoon clerk, the notation about a ADA room was no longer on our reservation. We appreciate all that Yuri, the morning desk clerk, did for us. We are extremely disappointed in the afternoon desk clerk  who checked us in both times, in not honoring the room type noted on our reservation. 

Poor customer service Unfortunately, I have had a terrible experience with Holiday Inn Corning. The staff has been continuously rude and dismissive towards me. After 2 months of incorrectly being charged for 2 rooms, I still have not received a refund, or even a call or email back. If you’re planning to stay here, be cautious that if anything goes wrong with your booking, you will not be helped.

Run down hotel Will never stay there again. Everyone but the manager was helpful & pleasant but the hotel was very run down. Construction on the 4th floor continued well past the time we were told, swimming pool & spa closed, carpets worn, only working ice machine was on the first floor but it also stopped working & we had to go out to purchase ice. Breakfast food was unappetizing, tv was difficult to operate & hard to navigate to channels. The manager apologized a lot to various patrons but never really helped alleviate problems. When we complained about issues, she finally offered to check us out a day early if we had any further complaints.