Large Property - Poor Service My spouse and I spend many nights a year at Marriott Branded properties. This property is nicely maintained and is generally clean. The breakfast is very good. The disposable plates are not Marriott standard, but cheap thin paper plates so liquids leak through and two or three are needed just to keep from dumping your food. The housekeeping at this property is substandard. Even with scheduling a daily cleaning, they miss performing this task. Marriott needs to reveal to customers on a property by property basis on whether cleaning/towel replacement/trash empty is done and at what frequency. We will likely choose another property based on this experience when in the area again. The gap underneath the door is much larger than most properties so you may want to push a towel against the gap under the door.

Beware Rooms have large gap between door and floor. Will not stay there again The hotel is good with regards to what you expect. I was shocked by the large gap between the door and floor. This looked to be a problem on all rooms on the floor I was on. The door looks to be too small for the frame. With the large gap you could have privacy issues(peeping toms), rodent, bug or possibly smoke getting into your room Would not stay there again because of this reason.

Staff A+, Overall Experience - Meh We stayed here one night and I should note it was the first Friday of the first weekend of Texas' spring break. If the hotel wasn't sold out, it was pretty close to it. - Staff (Kristal) checking in was great. I did see that there were lots of kids (was told a football team) around and asked if we could be located a bit aways from those chunk of rooms. Kristal understood and put us on the 3rd floor (they were on the 2nd). - The sink in the bathroom wouldn't drain on checkin. The manager (also great) came up and fixed it right away. Given how busy the hotel was I appreciated he did this quite quickly. It was minor issue that he resolved right away (thank you!). - Room was of average cleanliness. - I like that Springhill doesn't use the prepackaged shampoo, etc..but the dispenser in the shower was out. - One reason we picked this hotel was for the EV destination charger. This was not working and based on reviews has not worked since March of 2020. Marriott please remove this as an amenity of this hotel. I will call next time I book anywhere to confirm. - I'm not sure what the staff could have done, but even though we were on the second floor, the kids staying at hotel were running around, opening/closing doors, etc..(especially outside our door) till 1:30/2am. If I had to do it over again I would have called down (which I didn't). It wasn't a single room but many and in the hallway. It did bring down my review as we slept horribly for one night but note this is most likely a one off issue and not necessarily the fault of the hotel.

Good place to stay. The hotel is on a busy strip with lots of shopping and dining options nearby. Staff was great, room was spacious and clean. Breakfast had your standard buffet fare. Front desk was wonderful, put us on the quiet side and let us decide which floor we would like. Definitely worth the price and then some. Parking was easy and plentiful as well.

Very Comfortable We were here for one night. Very lovely property in a good location. Very friendly staff at checkin. They knew my profile and already had me in a room on the floor I prefer. Very comfortable bed. Decent Marriott property breakfast.