Best Western of Crestview

Nasty floors & falling apart About the only good thing about this hotel was that the price was slightly less than many others in the area, the pool water was clean, and it was right next door to the Cracker Barrel. The outside looks wonderful. Don't be fooled. Inside and especially the rooms are not at all good. I stayed 2 times in 2 weeks, for 5 days and then 3. First room had a door that had no seal, so the light from the hallway shone in all night (see picture) and the deadbolt didn't work at all. I did the usual check of both beds and luckily there were no signs of bugs and the sheets seemed clean and were soft. The sheer curtains had a lot of holes in them and didn't completely close. The ceiling over the sinks had water stains and a weird hole. The plumbing in the bathroom was all loose. After unpacking a little I fell into bed. In the morning I took a shower and was surprised when there was dirt visibly washing off my feet. I had been walking barefoot in that room for only 2 hours at the most. On further examination the carpet was absolutely filthy with very old spills and God knows what. I wore slippers for the rest of my stay. Breakfast was waffles, watery eggs, cold dried out sausages, cereal, white bread, and mini muffins (sometimes). The machines with "juice" were noisy and didn't look good at all. They were also left running with juice in them all day. No idea if they ever really got cleaned. I felt lucky to score a couple of small yoghurts for the next day. After a couple of days there was a very strong smell of pot or hash or something, mostly on the second floor but it travelled all the way to the lobby. I asked the front desk and the lady didn't know what I was talking about. The next stay was not by choice as plans changed unexpectedly. In the first room the A/C wasn't able to get lower than about 77. Second room had working A/C but the exhaust fan in the bathroom didn't work and the refrigerator was completely out of order. The deadbolt only worked if you lifted up on the door very hard and the stopper on the sink was disconnected. By then it was the morning of day 2 of my 3 day stay so I didn't ask for yet another room but it was pretty humid by the time I checked out. All in all not at all what I expected for over $100 a day. This could be quite a nice hotel if they would just invest some money into maintenance. Seriously, rent a dang carpet cleaner and do a few rooms a day! I really have no idea where the high reviews come from , because I sure didn't see anything that justified them.

Overcharged and no refund Our motorcycle group had a block of rooms reserved for our stay. At check out I was overcharged $32.46 and I questioned the desk clerk. She went back and double cried and said "you're right but I can't refund you the difference now, the manger needs to do that and he's not here". I tried contacting the manager for several days and he was never there. I explained what the call was about and she confirmed that the manager was the one to handle it. Finally got a hold of manager and explained the situation and forwarded a copy of my discharge receipt with the desk clerks signature that in fact I was overcharged. He assured me I would get a refund back on my credit card. Never got it ! I emailed the manager several times and told him I never got the refund. He said it was refunded. I called the credit card company and they assured me a refund was never placed. I'm putting this out there because it seems deceptive practices are being used and if don't catch it, you'll get taken.

I just wanted a little comfort after my mother’s death. Instead they tricked me into paying hundreds more If you are disabled, do not stay at a Choice hotel. If you are looking to book for the advertised price for a room, do not stay at a Choice hotel. If you are hoping to be given the room you paid for, do not stay at a Choice hotel. If your family is in mourning, do not stay at a Choice hotel. If you would like to see just how spectacularly a company can fail to meet reasonably acceptable standards in any area, by all means, stay at a Choice hotel. We were traveling for my mother's funeral. I tried to find the bereavement travel rate online, but couldn’t. I contacted the hotel, but no one knew it. So I emailed reservations. I had to ask three times. Each response was from a different person, and each time, instead of answering my question, they responded as though I had asked something else. I contacted customer service who told me that we had to make the reservation FIRST and we had to do it through the reservations phone number, before they could apply the discount. I did so, and the best price they could offer was about $300 more than the advertised price on the hotel website. This has happened every time I have ever booked at a Choice hotel through the hotel directly or the reservations number, and they’ve never been able to explain why they are unable to match their own prices, just that they can’t. Their “low price guarantee” specifically does not cover their own advertised rates, only third parties. I attempted twice more to contact customer service. After first ignoring me, they told me the bereavement rate was handled by the hotel, and they were sending a message flagged as “urgent” for the hotel manager to contact me, but no one did. I didn’t realize until afterwards that I had been given instructions to reserve by a method guaranteed to cost more, in order to be eligible for a discount they had no intention of giving. And this sums up how this company sees your suffering: as an opportunity to fleece you. My spouse and I are both mobility impaired, so we reserved an accessible room with a roll in shower on the ground floor. At arrival, they told us that they didn’t have handicapped rooms on the first floor, only the second. This is the second time I have encountered this bizarre phenomenon at a Choice property, and they won’t tell you till you get there. As you can see from the pic, the roll in shower has a wicked curb to jump. A tub-shaped “border”. Front desk told me my only other option was a non-accessible room. In the second pic, you will notice an unusually vacant area for a hotel room layout. It took me a bit to realize there was no easy chair/reading lamp. Apparently, they assume that the wheelchair bound, after popping wheelies in and out of the shower, and rappelling down the side of burning buildings, don’t need anyplace comfortable to sit and relax. On what we thought was the second to last day of our stay, our key cards stopped working. I went to the front desk and informed them. The woman at the counter said we were supposed to be checked out. I told her that I had understood when we made our reservations that we were staying through Sunday. She never once looked at her computer screen or paperwork the entire conversation, she just gave me a thin lipped glare and after a moment of silence, finally said, “will you be extending your stay” (not intoned as a question). I thought about insisting she check the records to see how many nights we paid for, but finally decided we were better off switching to Holiday Inn next door and left. Other complaints: -No receipt upon checkout (they said one would be emailed but it never was). -Reservations would not accept my reward points despite the “points plus cash” policy. -One of the two elevators was inoperable since we arrived until checkout. -The breakfast buffet was never once complete, and on one day in particular there was no: juice, milk, sausages, fruit, biscuits, oatmeal or grits, yogurt, and no one at the front desk to help. Only eggs, dry cereal, black coffee, and a note apologizing for the absence of sausages. -No TV in the lobby/breakfast area. -No fan and no light cover in the bathroom. -The toilet tank leaks a puddle on the floor. -The towels are all stained. -They apparently do not clean between or behind furniture in the rooms, lobby, or anywhere else we saw. I’ll say this for them: Choice Hotels knows how to make a funeral a truly miserable experience.

Nightmare in 3 Parts The Good: Night Desk Clerk who worked hard to help us, The Last Bed & Pillows. The NIGHTMARE: PrePaid, Non-Refundable Reservation through Choice Hotels Website for a King Mobility Accessible Room. NOT AVAILABLE, room given to some one else. Offered regular room, non handicapped. Then offered a double room handicapped. Accepted. Got to room, unloaded cart, took cart back. Upon return to room my wife went to bathroom. SCREEM, toilet seat broken and not attached to toilet. As she sat on trying to turn on TV, the AC unit fell apart rendering in useless. I reported this to the desk clerk. She call maintenance man to come back and repair room. Asked us to leave for at least an hour. We went to supper. Came back, room is un repairable. However, we were being upgraded to a suite at not EXTRA Cost. EXCEPT, the TV in the living room does not work but TV in bedroom does. So I moved our stuff from Room 300 to 301. Everything seemed ok. We were tired, so my wife went to lay down. No TV remote. The desk clerk brought a couple up to make sure one would work. BREAKFAST: Served til 9, arrived at 7. We got the last banana, a small blueberry muffin. Coffee and the last sausage Patti. No bread for toaster. FINAL NIGHTMARE: came back from beach. Got in shower. Turn on water but there was not a water diverter to make the water come out shower AND the mechanical tub stopper was broken and laying on side of tub. BOBBOM LINE: pay a little more and stay at the Holiday Inn next door. Don’t wast you time here.

Quality Inn? Very poor "quality." We stayed at a Quality Inn in Pulaski, Tennessee. Breakfast had run out at 8 a.m. when we arrived, with no replacement. Terrible coffee. We thought we'd give Quality Inn another chance and checked in at the Quality Inn in Crestview, Florida. Price was double that listed on their website. Went out to eat. On returning, door keys didn't work. After changing, still didn't work. We were locked out. Desk clerk, after trying several times and calling the manager, got the door open with a special key. Keys still not working, so when we go we prop the door open. TV had no instructions on how to work the remote. After many frustrating tries, took the remote to the front desk. Was given another one, which also didn't work. Finally just figured out how to turn off the tv manually. We are not fussy guests, but after driving many hours we expect reasonable service. Will NEVER go to another Quality Inn.