Holiday Inn Express Delano, an IHG Hotel

This Holiday Inn Express location is showing it’s age The carpets through out the hotel have thread bare spots and stains. Our first floor room looked like a motorcycle leaking oil had been brought into the room. The upholstery on the arms of the desk chair was in tatters from trying to cram it under a too low desk. The hand towels supplied were gray instead of white. (The bath towels and wash cloths were OK) The finish is worn off the chairs in the breakfast room. While we were having breakfast a homeless person parked his stolen shopping cart right by the hotel’s main entrance, walked in, helped himself to a couple of plates full of food, and walked out. The front desk person was re-stocking the breakfast food at that time and could not have missed this street person in line. We thought maybe the hotel allows the homeless to eat here in exchange for doing clean up work on the hotel property. But no, the street person just wandered away down a nearby alley. This is really spooky because THE HOTEL’S EXTERIOR DOOR CARD READERS ARE DEACTIVATED. Yes, that’s right, no security what so ever. Anyone can come or go through any exterior door. All are unlocked 24/7. All in all, this hotel’s appearance and security level is that of an Knight’s Inn or even lower quality hotel. The night we stayed the hotel was full due to a nearby weekend car race. We stayed for $40 with our Holiday Inn Points booked 9 months in advance. They were quoting $200 for their last few rooms on the hotel website for several days in advance. This kind of price gouging goes on at this location frequently. You may want to drive another 40 minutes (North) to Tulare Ca. and find A nice clean, safe town with lower rates. Delano isn’t much of a destination location unless you have family members in one of the nearby prisons. Even the K-Mart on the next parcel of land is folded up. There is little if any illumination of the K-Mart parking lot. We walked back to our car in the pitch dark at 7 PM. This would be the perfect place to get mugged. It’s so dark the security cameras wouldn’t pick up anything. Delano advertises itself as a “multi-cultural community” This is a politically correct way of stating they are a “sanctuary city” and allow known criminals to settle in the community. Then protect them from ICE.

Horrible experience: room had bugs and room was not clean I was given a room that had not been cleaned and had bugs. There were Cheetos on the floor, dirt, what appeared to be a hair barrette on the carpet, and a smudge on the bathroom mirror. The bed had been "made" and the sheets were wrinkled and had a spot on them. There had been an attempt to deceive that this room was clean by the "made-up" bed. Experiences like this can absolutely ruin a vacation.

Awful experience. Never going back. Manager had no empathy or flexibility. Focused only on bottom line, rude and seemingly not concerned about keeping loyal customers loyal. Customer service practically non existent. Not sure how they stay open with that type of attitude,

Clean and SAFE!! 2 women traveling late, not willing to stop in Bakersfield once we passed hotels close to Pleaser Teasers...so GLAD we saw the hotel from the freeway at midnight. Met with a lovely young lady who was professional. We were grateful to see clean hallways and room. we slept soundly and woke up at 0930, not common. Check out was quick and painless...BIG KUDOS to the staff working 12/06/21!!!

Stay Good staff and clean room all the times they are not a judging type of people like the other motels here in delano. They always greet you with a smile and by your name once they get to know you I would stay here again