Best Western Plus Texoma Hotel & Suites

First time ever disappointed with BEST WESTERN The room had a musty/damp smell and carpet felt damp to walk on We were told that the carpet cleaner that was there started on the third floor by one one the front desk personnel but the main manager told us the cleaning started on the first floor .. they didn’t have their story correct Offered to change our room .. was staying here three days and this is the first time I never emptied my items to the dresser area ..

Yearly family trip Phenomenal staff! Claire, Maddie, Monica and Sean at the desk are the best! Juanita in housekeeping is a 5 star employee! They always make us feel like family. Very clean rooms and great breakfast! Close to lots of restaurants. We will definitely be back!

Our Great Escape This hotel was in a perfect location. We rented a suite which had a jacuzzi tub in the room, not in the bathroom. The bed was very comfortable, staff extremely friendly and helpful

Last Minute Stay... Needed a last minute hotel stay and chose the Best Western in Denison. Maddie at the front desk went above and beyond to get me the best room, rate and discount available.

Do Not Stay Here I booked this hotel almost 4 months ago through Expedia. The night we go to check in BW had me down checking in the next day. I showed them all my confirmations and dates. BW screwed up, they went ahead and got me another room, which was fine. I was suppose to have 2 king suite w/pull out sofa. They gave me 2 queens. We were going to be out all day the next day and they offered to move our luggage to the room I booked. We get back the next night and no luggage. Found the manager and he helped us. The new room smelt nasty, the carpet was dirty, the shower head was broken, and broken tile in the bathroom. I made sure to get clean towels everyday. Some were stained like they hadn’t been cleaned. The 3rd day is when 3 of my grandkids were with us, the reason for so many beds. 3 adults 3 kids. We go to pull out the sofa bed and I about puked. See photos! All they did was switch out the mattress. Not to change rooms or some type of reimbursement for the hell week we had! The pool is indoors and feels like a sauna. There was bugs in the jacuzzi and the place was filthy. Every time we went down to have breakfast they were out of food. Watching and observing they just let anyone in off the streets to eat. So a few days later I had booked another room for my daughter and 2 more grandkids. We get to that room and it’s 1 bed, I booked for 2 beds. They went ahead and got us the right room. But come to find out the AC didn’t work. The night before we were to check out we got back late. The keys to the first room didn’t work. They had us checking out that night when we had checked in so I guess they didn’t fix it. But I went ahead and went back downstairs to get a new key and she didn’t even ask for an ID! I also want to make clear that I left messages for management to get ahold of me since he was never there, and he has not gotten back to me! I will never ever stay at a BW ever again! Oh I also want to mention that the vents were disgustingly dirty. The lighting, what lighting. The pictures they show on any site are false and misleading. You can try to cover dirt with paint and clean the furniture and carpets in the hallway, but filth always shows through.