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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Urbandale, Iowa United States of America

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG
3.5
Availability
John E
1 year ago
Staff was great! This is an excellent hotel. We had a great experience. Nolan and Brenda were personable, professional and especially helpful. Our room was very nice with an excellent rate. The restaurant staff and food were great, too. We will definitely stay here again.

Amenities

Pool - Indoor
Center- Fitness
Airport Shuttle - Free
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property LocationLocated in Urbandale, Holiday Inn Hotel & Suites Des Moines - Northwest by IHG is within a 15-minute drive of Drake University and Casey's Center. This hotel is 11.7 mi (18.8 km) from Iowa State Fairgrounds and 10.9 mi (17.6 km) from Jordan Creek Town Center.

RoomsMake yourself at home in one of the 198 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Partially open bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

AmenitiesBe sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a ballroom. Guests can catch a ride on the complimentary shuttle, which operates within 2 mi.

DiningEnjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Business, Other AmenitiesFeatured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Urbandale? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
jfhertner
Good for an overnight easy access from Interstate 80. Well done renovation with freshened rooms. Attached restaurant was a bit understaffed and overwhelmed though the food was good. Were told there would be a 45 minute wait for a table. We sat at the bar and had menus in our hands within 5 minutes. If there was any improvement to be made it would be in breakfast offering. Only a full buffet was available, no cold buffet or light breakfast.
John E
Staff was great! This is an excellent hotel. We had a great experience. Nolan and Brenda were personable, professional and especially helpful. Our room was very nice with an excellent rate. The restaurant staff and food were great, too. We will definitely stay here again.
Matt S
Horrible hotel Disgusting. Smelly rooms elevators that do not work. Stay away. Smells like smoke all over the place and in the rooms. Ac shifts off. Bathrooms so cramped. Would never suggest anyone with a family stay at this specific location. The rooms are so small. They are not spacious at all.. .
ntmello1
Dirty, Chaotic and Loud The check in process was slow and chaotic. The carpet in the room was not clean and the shower had long hairs in the tub. The room door would not close. The hotel has a smoking area outside the hotel which is very near hotel rooms. Smokers congregate early in the morning (6:00 am) and they make a lot of noise waking hotel guests. This hotel was a major disappointment.
dkozi08
There's a Mouse in the House My family (including a baby) were traveling west and stopped at the Holiday Inn in Des Moines along the way. The staff was friendly, and the room was comfortable and quiet. You could tell it was a bit older, but still very nice. We ordered from the restaurant, which was decent. I would not recommend it unless you wanted to stay close to the property for the evening. There are better options if you venture out a bit. I did experience an issue during my stay. Around 4 AM, while I was caring for my infant daughter I saw a mouse in our room. I went down to the front desk and alerted staff of the issue, and they informed me they encountered the issue on two other occasions primarily on the second and third floors. They offered to move us to another room, which we did. We were also offered free breakfast coupon, money off our bill, and additional rewards points. We did not receive the additional money off the bill or rewards points. After contacting the hotel about it, I did not receive a response. Overall, the hotel was quiet, comfortable and staff was friendly. However, I cannot recommend staying here until the rodent issue is handled.

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