Best Western Plus Miami-Doral/Dolphin Mall

Best location near the Miami Airport! Perfect location if you're visiting Miami or just need a night close to the Miami airport. The staff is outstanding. Breakfast is very good. There are several restaurants in walking distance. I'll definitely stay there again if I'm in the area.

Not a good BW plus experience Far under Bedt Western Plus level in my opinion Breakfast was a mess products unavailable for long minutes Not enough space and team was just waiting instead of acting disappointing attitude In addition pool was out of order 3 days in a raw without explanation

Broken Pool, No Milk at breakfast The pool is permanently out of service. Milk was not served at breakfast for 3 days because they ran out. I told the front desk every day but nothing changed.

Book somewhere else Avoid- spend the extra money and stay somewhere else. Walking in the lobby looks really nice- newly redone. That’s where the good ends. Hallways smell like super strong air freshener. Well when we walked into our room we discovered why. Very strong musty smell and room was humid. AC was set to 66 and continuously ran- was not adequate for the room size. Had to leave curtains open because AC air would run up into curtain. Was not able to have breakfast because it was completely packed with no available seating. Do yourself a favor and book somewhere else.

Don't stay at Best Western Plus Doral My most recent stay at Best West Doral was a very unpleasant one. When I made the booking for the hotel I speciafically asked if there was a shuttle service to and from the airport and was told by central reservations that there was but I had to call the hotel when I artived at airport for pick up. I arrived at airport and kept calling the hotel and no one was answering and when I called central reservations they confirmed that a shuttle service was available but reiterated that I need to call the hotel to arrange. After trying to reach the hotel for almost two hours and looking for the shuttle at the airport I decided to take a taxi becaise I was tired of waiting.The taxi was costly and wasn't budgeted for. When I arrived at hotel I asked about the shuttle and was dismissively told they don't have a shuttle service anymore. When I made my reservations, I also asked the agent at central reservations for Best Western whether I could send a few Amazon packages to the hotel and she said yes. She never disclosed that there was any cost or limits to amount of packages I could receive. When I asked at the hotel for my packages on arrival, I was told that there is a limit of three packages and a charge of USD5 per package. I tried to explain to them that I wasn't informed of any charges for packages neither any limits. I explained to them that while I order stuff from amazon and ask for it to be limited to as few a packages as possible, sometimes Amazon splits the orders resulting in more packages. I was rudely told by the manager that they are nlt concerned with the operations of Amazon and that its USD5 per package. Note: one of the "packages" was an envelope with a thank you note. Imagine paying USD5 to receive a letter. Overall not a good experience. The room was dusty and had what looked like seeds on the floor. This coupled with the bad attitude of front desk staff and the manager made for a very bad trip. Having said that, I must say a silver lining was the household staff who were very pleasant and helpful.