Holiday Inn Express & Suites Dublin by IHG

Super clean with excellent customer service They are serious about sanitizing! Very friendly staff and great breakfast options. We arrived late for a one night stay. This place checks all the boxes. We loved the grab and go snack options included in the breakfast. Great set up to get back on the road.

Holiday Inn Extra-Special Express Quick stop over night because my son was in a wrestling tournament. It was a great facility, clean and quiet. The breakfast was ample and also cleanly presented. Evie checked us in and was friendly and informative! I would definitely recommend this to anyone stopping in or traveling through!

Do not stay at Holiday Inn Express and Sites operated by Pack Management Incorporated! I called to book a block of rooms for an upcoming family reunion 5 weeks ago. I left a message with Elaine who was unable to provide me with the information requested stating I needed to speak with the GM James. Some I had not received a return call I called again a couple of weeks later. Still no information was available on my request. I called yet again this morning. James (the owner) was at the location but was too busy freeing his face to answer my call. Instead he provided Elaine with the information I was seeking ($159 per night for a block of rooms) which I thoght was excessive. I requested to speak directly to James since I had placed several calls and waiting to speak directly to him. To quote James "I am not selling my rooms at a cheap rate if you can book them today on the web for a lower rate" In speaking with James; he was the most rudest person I've every spoken with in hospitality! When asked for his bosses information he quickly let me know that he was the owner of this and other franchisees in Georgia wi operate under the name of PACK MANAGEMENT INCORPORATED. James provided me with other hotels within the area which indicated he did not want our business. To sum it up, my husband and I have been a platinum elite member with IHG for over 25 years. What that nabs is we have exclusively use this chain of hotels for many stays throughout the US and abroad. I have never been spoken to in this manor by anyone in the hospitality and I will not tolerate it now. Due to the hotel being a franchise, I contacted Holiday Inn Corporate office who oversees the franchisees and filed a complaint. Keeping in mind that when you're operating under someone else's trade name, in other to continue, their standards must be met otherwise their are consequences for your failure to do so. By the way, I had taken the opportunity to read to corporate other negative reviews posted as I filed my complaint! Satisfaction guaranteed!

My stay at this hotel Bed was good, TV was slow to change channels and the bedside light was flickering. The water pressure got the job done, but sometimes had trouble getting the shower head to lock onto flow. If you like having your room turned, you have to fill out a card, but there are no options for bedding turn, you have to write that On the the card separately. I used the cards, but unfortunately didn’t get my room visited by the staff, manager comped 1 night stay for my inconvenience. The are still practicing Covid protocols, with a large plastic protector shield. Wish the would move on like the rest of the country.

Don’t want Wedding Parties My daughter tried to reserve a small wedding block in December for April 1. . Mr. Dick the manager asked her to call back in January and they would square the deal. After trying to reach him for 2 weeks he left her a voice mail saying he wasn’t interested. He dropped the ball and secured better customers. We both called. He explained he doesn’t make money reserving rooms for weddings and a baseball tournament was better for business that weekend. He was off on weekends and we would just complain so he wanted us to take our business elsewhere. He didn’t want our complaints. I thought my daughter was exaggerating but he confirmed. He just doesn’t want our business even if we blocked off only 5 rooms. Don’t try to call it’ll ring 20 times and he has the desk screen his calls. He didn’t seem to mind that I told him he represented a brand. One our family will now avoid. So I’m really not reviewing this hotel except to inform you they don’t want your business or complaints. He has 37 years in the business. I will delete our app.