Candlewood Suites East Syracuse - Carrier Circle by IHG

One of the dirtiest IHG properties I've stayed at... It was supposed to be a fun weekend getaway with my kids - it started after I cleaned the hotel room as best as I could. It was pubes, mould and that orange staining from evaporated water/soap mixture in the bathtub. It was an accumulation of dust and toast crumbs (?) the kitchenette. It was very filthy carpets (couldn't do much about that, unfortunately). It was a used condom wrapper (and a whole flock of dust bunnies) behind the bedside table sadly discovered when my son's stuffed animal fell behind it, and a (clean) diaper between the same bedside table and wall.... It was a pretty gross experience. We don't normally wear shoes 'inside' but my children's white socks turning black on the bottom after 45 minutes in the room changed that.

DO NOT BOOK A ROOM HERE! Furst is all, let me state that I did not stay here and cannot come by on rooms, amenities, or anything like this. This is strictly about my reservation. I booked a one room suite at this hotel 4 days before I was due to stay. I walk to the front desk which looked lounge it belonged in a Super 8 and gave the receptionist my name to check in. She spent a really long time at her computer so I asked if found my reservation. She had except they did by have a room for me. All the one room suites were taken. They offered me a queen bed room but I'm traveling with my husband and 14 year old. Then she said she'd give me two rooms and that it was right across the hall from one another. I'm not putting my 14 year old in a room by himself unless it's adjoining. They had no adjoining rooms and she simply told me she had no rooms for me. All the while she's on her phone with her manager trying to figure things out. I asked her if the manager was on the building and she said yes. They screwed me out of my room and the manager couldn't even come talk to me. How pathetic. I went to the Springhill Suites down the road and they gave me the same room for less. Don't stay here. They might just give up your room if they feel like it. Go to Springhill, it's beautiful here!

Comfortable, clean and quiet My husband and I stayed here for one night after an all-day event before a long drive home the next day. Many thanks to Rasheka at the front desk for being so welcoming and helpful! The room was very comfortable, clean and quiet and parking is easy. Definitely recommended - based on this visit, we'll be staying here again ourselves on another trip later this summer.

Old Faithful If you want a great sleep and hot shower, this is a very dependable place year after year. It is not fresh and modern. It is quiet and the beds are always very comfortable. It has worn out furniture and has no restaurant. It is very dog friendly. Loads of very good dining options nearby. It is so conveniently located off the highway. The price is low in dollars or points. We have paid a lot more elsewhere and had terrible night’s sleep. This is why we are loyal and happy customers, despite occasional glitches. This last visit had the door key not working on check in, probably because the door lock needed a fresh battery. The young check in person (alone) said she did not know where the new batteries were kept. So after a few walks back and forth, the next room she assigned to us was kind of creepy, because the door had been left open, as if the room was already occupied.

NOT RECOMMENDED! Booked this hotel over 7 months ago because we wanted to be close to the airport because you never know Syracuse weather. Upon arrival was told- oh you’re lucky you are grandfathered in for the park and stay. Filled out the form after stating that we would need the shuttle to the airport and picked up on return. The hallways were dirty and stunk like smoke. Our room was no better, my daughter wanted to leave said she would pay me the money it cost… there are signs stating a $50 fine for not taking your own garbage out- what????? Who does that? For the amount the room was it is absolutely ridiculous!! The only plus was actually getting the shuttle at 4 am. Coming home waiting at 10:30 pm for the shuttle to call and being told NO shuttle driver to come get us -again WHAT???? Had to pay a cab $20 to go what a mile and a half to get to my car. Like why fill out the form? Why didn’t they state oh when you come back you will not be able to get the shuttle back? She saw the date and flight arrival time. I could have saved a lot of money and my patience by going back home or to the Holiday Inn next door. So disappointed and disgusted with this place. Never again - highly NOT RECOMMENDED!!!