Gross!! Everything is gross!! Floor dirty and gross. Shower gross. Everything is gross. We would’ve been better off sleeping on a motel. Its a ripoff! The floors are full of hair. It stinks. Walls are dirty. Do not come! They also ask for cash deposit

Pass on this place Cons: the parking lot looked a little sad & unkempt. The lobby was the same. The room had stained carpeting, soap scum in shower, holes in curtains & stains on the chair. The bathroom door had a 4 inch crack. The water pressure was bad. We had to sign several pages to check in. One of the pages said we gave police the right to search our room! Pros: The sheets were clean. No bugs. The bed was comfortable & after some effort, we got the air conditioner to work. Room price? As they say, you get what you pay for.

Excellent service!!!! Excellent!services….New management very friendly staff…we are happy to stay in Lexington inn and suites Elgin Illinois very clean hotel lobby and room also very clean…new bedding and newly renovated hotel..

Worst Hotel Experience, paid but could not spend the night I booked a room with Lexington Inn and Suites NW Chicago Elgin for one night stay on 10/22/21. When my partner and I arrived the property looked nothing like the pictures on the booking site, the pictures are clearly outdated; likely from a time when the hotel was under different management. We also learned upon arrival that they did not offer breakfast although their website says they do. When we got to our room we found there were large stains all over the sheets (see picture) and hair in the bed. Clearly the bedding had not been cleaned, the sheets had not been changed. We immediately went back down to the desk to ask for clean sheets and they told us they could not provide us with different (clean) sheets... so then they offered us a different room, I said that was fine “I just want clean sheets.” When we got to the new room we were disappointed, it was just as bad. There were stains and a cigarette burn on the bedding and white stains on the furniture in the room. We went back down to the desk and spoke to the manager, who said all they could do for us was offer to have us take a look at another room. After seeing two rooms in a row that we could not sleep in due to the state of the bedding and and unsettling stains on the furniture, I said all I want is a clean place to sleep but it doesn’t seem like they can offer that. I showed the front desk staff pictures of the bedding in the rooms they had given us and asked if he would want to sleep there and he agreed it was unacceptable. My partner and I left the hotel disappointed, we just couldn’t stay there, we cut our trip short and drove home at 10:30pm rather than stay in that filth. Before we left I asked the manager for a number to call to request a refund, he said there is no number, there are no refunds. I asked for a number to call to complain about the conditions of the hotel, he said I don’t know you booked online you tell me. I understand there is a no refund policy but we did not get what was promised online when we booked. We could not even stay there due to the conditions of the rooms. I feel I have been scammed. If you do decide to stay here also be warned when we pulled up there were multiple shadow characters hanging out in the parking lot. Right after leaving I called the site I booked through and told them about my experience, I didn’t want anyone else to call for this scam, and they offered to call the hotel and request an exception to the no refund policy. They called me back a few minutes later and said the manager was not in when they called and they would call again on Monday... we had just spoken to the manager 10 minutes ago at the hotel. I’m not saying don’t book here, but if you do book here do not expect what is shown in the photos. Do not expect a clean room or even clean bedding. I would recommend you bring some disinfectant spray and try not to think about where the different yellow and white stains came from. And don’t expect your money back even when they flat out tell you they can’t offer you a clean place to sleep.

Confrontational Staff Members: BEWARE We booked through the Hotel Tonight app for a quick, cheap place to stay. Two hours prior to check-in we were driving through the area on our way from Minneapolis to Chicago and we kindly approached the staff member behind the front counter if we could quickly use a common area bathroom, but our request was denied and we were told we couldn't do anything until we checked in two hours from that moment. A curse word was used in a small verbal argument over the situation and the staff member told us we were not welcome to stay that night. We respected their demands and called later at night to request a refund. We were told to call the next day to speak to a manager, but after countless phone calls to the hotel over multiple days we are told they don't know when the manager will be in and they refuse to give us a manager's name or phone number. We were charged for the entirety of the stay as they marked us as a "no show," and Hotel Tonight said they cannot do anything about the matter. From the reviews I read, this place is more than a disaster and they put customer service on the backburner.