Holiday Inn Express Hotel & Suites Columbia East - Elkridge by IHG

Our go to place We've stayed at this hotel many times and always had a great experience. This is our to go place when we need a quick getaway. Location provides access to food of our choice. Staff is always great. Kids love the indoor pool and we just love to relax there.

Damper On An Otherwise Good Experience My family reserved three rooms, and overall, our stay was fine. The rooms were clean, the beds were comfortable, etc. Unfortunately, my experience was ruined at the very end. After checking out and on our way home, I realized I had left behind a garment that I had washed out in the sink and hung on the showerhead to dry. My husband, who is a diabetic, also left a vile of insulin in the mini-fridge. I got a bit of a runaround from the staff I spoke with, and I received different responses to my question about the policy regarding guest items left behind. I was told by a gentleman during my third call that he would call me back after speaking with the housekeeping supervisor. Nearly 4 hours later, no call. I then called back and was told simply that no one on the housekeeping staff found my garment. This leaves one of three possibilities - 1) no one including housekeeping has entered my room within 72 hrs of my checkout (not likely), 2) The garment was tossed when the room was cleaned (that is usually not a hotel's policy, as most have a lost and found), or 3) someone of the housekeeping staff liked my garment as much as I did and decided to keep it for themselves. Nevertheless, this unfortunate incident most definitely tarnished my experience and will undoubtedly factor into my decision to reserve another stay in the future. Lesson learned: Check, double-check, then triple-check your room, your safe under the bed, etc. The days of having an item inadvertently left behind in a hotel and having it returned to you appear to be over.

Clean this place. The hotel needs an update. The carpet is dirty and smells like a combination of wet socks and wet dogs. The bed was big and comfortable. The bathroom was OK. The breakfast was OK. The breakfast attendant was very nice and helpful. The staff was friendly and respectful.

Very Nice Stay It was the best offering for the price. Very clean and friendly staff. Will was an amazing front line customer service representative. The continental breakfast was perfect and the coffee was my favorite part of my hotel stay. Would recommend if you’re in town.

A poor quality stay Perhaps it was just a one-off stay, but this was one of the most miserable hotel experiences I've ever had. To start, they put in a highway-facing room on the fourth floor. Upon entering the room, I was immediately greeted with loud road noises, including chopper-bikes and semis. I'm a light sleeper, so this was a no-go. I went down to the front desk and they happily changed my room -- cool. I went up to the second room, and again.. noise issue. This room was on the side facing away from the road, but unfortunately it had its own unique issues including the sound of a pump that would periodically turn on and off. I found out later it was a faulty fire system pump, and that the hotel was aware of it. Regardless, it was too loud to sleep through, so I again changed rooms... at 12:30 in the morning! So off to my third room (I had to move all of my stuff, and wake up at 5am by the way). I get into the room and this time no pump noise, but there was another low-level hum that filled the room. It was tolerable enough to sleep through, but I had to wear ear plugs. Needless to stay, this was a terrible stay, and I needed sleep. I can't tell if the hotel is just poorly managed, or poorly built (maybe both), but it should not be this way. A comfortable night's sleep in a quiet room is the bare minimum of what's expected, and this hotel failed. Adding to the noise issues above are the typically thin walls and flimsy floors, so if you have noisy neighbors (which I did), you will hear it. Avoid this hotel and go somewhere else. It's not worth it.