Comfort Inn & Conference Centre Toronto Airport

BED BUGS!! NO REFUND I CAME TO THIS HOTEL , BOOKED 3 NIGHtS , WOKE UP ALL RED ITCHY, THE MANAGER CAME TO THE ROOM AND SAW THE BUGS AND COVERED IT RIGHT AWAY WITH THE COVER AND TOLD ME THATS JUST STAIND!! HES LIKE OK I TRUST YOU , IM REFUNDIND YOU , BUT I DIDINT FIND ANY BUGS SORRY DO NOT ACUSE ME!! SOON AS HE LEFT IM LOOKING AND IM SEING BED BUGS WITH BLOOD ANd EGGS WITH THE SHELL!!! DISG******* DO NOT GO TO THIS HOTEL!!! BED BUGS!! AND THE MANAGER DOESNT WANTS TO REFUND ME!!

Someone tried to steal our vehicle It took over an hour for the shuttle to come pick us up. We had to call three times. While we were gone, someone tried to steal our car and damaged the front end. They tore off our front bumper well and tried to hotwire the car through a part on the driver side near the headlight.

Horrible Shuttle Service The hotel was ok. Nothing fancy, but was a place to sleep before flying put of the Toronto airport. When booking, we were told that there was a shuttle service to take us to the airport and that we could leave our car at the hotel. Once we arrived, we were told that our flight was too early (6:00am) for the shuttle so we had to arrange an Uber ride. When returning from our trip, we called the hotel for the shuttle as instructed and were hung up on 3 times. Finally they answered and said that they would be there in 15-20 minutes. After standing in the cold and waiting for 55 minutes (and calling the hotel 2 more times) we ended up taking a taxi to retrieve our car.

Will Never Return We stayed here the night before leaving on vacation. We chose it for the proximity to the airport and the stay and park package. The hotel is dated, which is fine. When we entered the room there was a mildew smell, as we walked into the room we could see water damage and mold where the wall met the ceiling. The smoke detector in the room was disconnected and removed, which is both extremely unsafe and illegal. The room was also not what I would consider clean. The bed spreads did not appear to ever have been washed, there think spider webs in several locations and when I tried to open the window (which didn’t open) to get rid of the smell, the window ledges were also thick with dust. We will not stay at this hotel again and wouldn’t recommend anyone else does either.

DO NOT WASTE YOUR MONEY ON THIS HOTEL!!!!! YOU WILL QUICKLY REGRET IT! This was one of the WORST customer service experiences we ever had. My partner and I recently traveled and unfortunately were diverted to Toronto due to travel in our final destination. Upon arrival at the Toronto Airport around 5am EST, we were greeted by staff that alerted us that they had provided hotel vouchers. Of the options presented, we selected this hotel because it had a shuttle service, was nearby, and stated it offered breakfast. We figured after a long, stressful two days of traveling, it would be convenient not to have to worry about anything. We went down to the shuttle area and noticed that even after an hour no shuttle had passed for this hotel, so we called the number on our reservation. Without a single greeting, the person on the the line said "Westjet shuttle service will begin at 9am" and then hung up. No greeting. No inquiry if I had questions. NOTHING. It was the first thing that made me weary of this hotel, but I decided to still go forward with the reservation. Given how cold it was outside, and the fact that we had already been tired from traveling, I figured it would be easier to call an Uber and we could sort things out upon arrival - so we did. When we arrived at the hotel, we were met by a little, older Indian man that was a bit abrasive in my opinion. He was on the phone line with another client that sounded like they were also on our flight and the way he spoke to them seemed quite unprofessional... When it was finally our turn to be served, we showed our voucher and told them that we understood they must be busy and inquired about our options. Initially, the gentleman told us that the room were being prepared for 9am. We said okay. Then he told us that there were no rooms, but if we paid an additional fee of $79.99+ Tax he could find us a room right away. We refused. He then came back and told us that we would not be accommodated until atleast 3pm. We told him we'd just wait and weigh our options in the mean time.. About 25 minutes later the same guy approached us as if he hadnt spoken to us before with completely different information. Another gentleman, much friendlier and more professional told us he could get us checked-in but the best he could do was give us a $20 discount, so we'd pay $59.99 + tax, on top of whatever the airline was already paying them for the stay. Something about the entire situations felt fishy. We didnt think it was worth is, especially considering the hotel seemed like a bit of a rinky dink. It had an odor as if it needed some fresh air and from what I heard from other guests, the food wasnt worth it. The front desk staff was just awful, very unprofessional and did nothing to make the experience less stressful. The staff is absolutely the downfall for this hotel and left such a negative impression on us that we left and went to another hotel where we gladly spent MORE money than we wouldve at this hotel. I was also oddly surprised that the hotel had a shuttle running passengers to the airport, but refused to alert the driver that the airline had passengers waiting at the hotel to be picked up. Instead they opted to leave the guests at the airport from 5am until 9am. As mentioned, we ultimately left the hotel, caught an Uber back to the airport and spoke with the airline about the experience. They gave another suggested hotel and I promise that was the best decision we couldve made!!! For anyone reading this review, if you are looking for a hotel with top notch staff, beautiful decor, hassle free travel experience with amazing food on site and a convenient and prompt shuttle service, please do not waste your time at this hotel, and instead CHECK OUT THE CROWN PLAZA HOTEL. It is one of the IHG hotels and absolutely amazing. This hotel and its staff could not compare!! In fact, the Crowne Hotel went above and beyond and even did everything they could to get us checked in the room before regular check in time. I also admired how the manager was so pleasant and took the time to greet each and every visitor. Trust me you will no regret it !! As for COMFORT INN, I wish I could rate them 0/10 because outside of the convenience of the location, the service and everything about that dusty hotel was terrible.