Home2 Suites by Hilton Florida City, FL

DO NOT STAY HERE!!! As a Diamond Hilton member, I can say without any hesitation that this particular hotel and its Mgr, Carlo Lima, is the absolutely the WORST Hilton property I have ever visited and encountered. This hotel SHOULD NOT be apart of the Hilton brand! I hope @Hilton sees this review and will look into this further, especially the manager and his tactics. Booked this location based on its proximity to Key Largo however it is well worth the extra 30min drive back to Miami to stay and avoid this hotel. I am not sure why others have rated this above a 1 Star review however others have agreed with my assessment of the poor experience. I wished I had gather photos to share but please know that this is below par of even a poorly rated budget hotel.

Home 2 Suites - Florida City Our family spent two nights here and it worked out very well. We drove from East Tennessee and were looking for something just outside the Keys that would be cheaper. We drove back and forth from Key Largo one day and the drive was not bad at all. This hotel is right off the main road so it is easy to find. There is a Cracker Barrel, Walgreens and Starbucks right in front of the hotel and a Circle K gas station across the street. There are other restaurants nearby and a Wal-Mart about two blocks away so the location is very convenient. The room was a good size and it’s nice having a refrigerator with an actual freezer. Breakfast isn’t extensive but it was just fine for us. We enjoyed our stay here and would definitely return.

Bully tactics by Florida City H2S - stay at another Hilton Shady. Had to cancel a one night stay due to a flight cancellation and rescheduling of a meeting to a different location. Over a 4 hour period, I called the hotel to discuss the situation. The hotel front desk confirmed the reservation in the “in-house system” without my permission. I was supposed to get a call from Carlos regarding a refund. 3 hours no call. Called back to find that Brandon assumed we knew no call meant tough luck. He said call back in 4 days bc the manager would be back then. Brandon said the hotel would charge the credit card immediately. We spoke with corporate who informed us that once the reservation is taken in-house corporate can’t help. Since we did not confirm the reservation, it had to be the hotel. Shady business tactics over a one night stay!? Why? Seems desperate and shady. Corporate said they are reporting the tactics to HQ and Hilton does not treat guests this way. Both of us were quiet, calm, polite and reasonable with every employee to be treated with disgust and disrespect by this one location. Just choose another hotel in the chain but don’t expose yourself to this hotel’s trickery.

Upper end average hotel Nice hotel. Fairly quiet for being right off the turnpike. Full kitchen is advertised but you must request cooktop and pans from front desk to really cook. Does have dishes, dishwasher, microwave and full size fridge. Breakfast is provided but is only bread/bagels, oatmeal,waffles,cereal and premade breakfast sandwiches. Same breakfast every day. No fresh fruit or real variety.

Not for us (staff and overall satisfaction) Home2 Florida City, FL…Where should I start? We checked in the day before we arrived and chose an available room. The following day as we were going to pick up our entry cards, the receptionist noted that the room was not yet ready and he would assign a different room. We took the alternate room (surprised that Home2 needed more than 24 hours to clean a room). The room was laid out as expected however there were several burned out lights. We told the receptionist that some lights were burned out. No one ever came to replace the bulbs. We expected that we would be able to cook in the room with an induction burner. We asked for one but then found that there were no pots/pans in the room to use with that burner. We sent it back. The bed was very comfortable, the pillows were ok. The kitchen had a good fridge but many good utensils. They were okay. The coffee maker was a joke and the coffee - I can't even find the words for how unsatisfying it was. Breakfast was lackluster. The food provided looked like it had been sitting for a long time. Not appetizing at all. I went to Dunkin the first morning and Cracker Barrel the second day. The staff were not engaged and did not seem to care that our stay was less than pleasant. Some staff did not speak any English but did not try to find anyone to help. Those who did speak English did not have engaging attitudes. A week before we stayed at a Residence Inn in Florence, SC. We had to comment during that stay how engaging the staff was and how they made our one night stay so enjoyable. They made our day. The staff at Home3 definitely did not make any of our days. We will not be back to this Home2 location and will not be looking to book at any others with the fear they will be comparable to this one.