Abbey Resort and Avani Spa

Great getaway to relax Had a great long weekend trip to the abbey. Was perfect place to decompress and just relax. 240 west restaurant was great for breakfast and nice cafe latte coffee shop. Spa was also nice with great workout facilities and amazing massage therapist.

Solid 4/5 Stars I’m surprised by the low reviews. I would give the resort 4 stars. I do believe the service is lacking at times but I think there is much to love about the Abbey. There are two indoor pools. One spa pool for adults and the other one for families/everyone. They have a movie room, game room, s’mores outside, live music in the waterfront, and a lovely restaurant that on some nights has a live pianist. This is our go to spot for winter getaways for over 10 years. I was not impressed with the Easter Buffet in 2025 but the Christmas Buffet in 2024 was very nice. We eat at 240 west every visit. We have had more hits at the restaurant than misses.

Disappointed We stayed at The Abbey Resort for three days, and unfortunately, the experience was not pleasant. Considering how much we paid, we expected a welcoming and comfortable stay, but instead it felt uncomfortable from the start. Most of the staff were not friendly or welcoming. One experience that stood out happened at the bar. We waited to be served, but the bartender never turned around or acknowledged us. After standing there for some time, we felt embarrassed and eventually walked away. We later spoke with another African American couple who shared a similar experience. In their situation, the bartender angrily slammed his hand on the bar before asking what they wanted. When the husband calmly asked if everything was okay, there was no clear explanation. During our stay, we also had issues with basic room accommodations. I called the front desk to request additional washcloths. When they were delivered, the gentleman who brought them looked extremely startled when I opened the door, as if he had seen a ghost. I then asked if the resort provided hand soap, as our room did not have any. He stated that the order had just come in and that he would return with soap. Five hours passed and no soap was delivered. I later saw him in the hallway and asked again, at which point he finally retrieved hand soap for us. Additionally, the shower water was not hot, making it very uncomfortable to shower in lukewarm to semi-cold water. The parking lot also had a strong odor of urine, which was unpleasant and unexpected for a resort of this caliber. Given that we did not see many guests or staff who looked like us, combined with the repeated negative interactions, it was difficult not to feel that race may have played a role in how we were treated. No guest should feel ignored, uncomfortable, or unwelcome—especially after paying good money for a resort stay. Unfortunately, this experience did not meet expectations.

Dirty mattresses , horrible customer service. The room we stayed was very dirty and outdated, especially the mattress. When I showed the pictures of the mattress to the manager(her name was Veronica), her first reaction was why we removed the cover. She didn’t apologized, she started arguing with me that the mattress wasn’t dirty, it looks like this from flipping. When asked to go to the room and check the other side of mattress she refused. We had a horrible experience. The place isn’t cheap, but very dirty and poor customer service. Doors lock was broken as well so you can’t open it from inside of your room. Never go there again and won’t recommend to anyone. They do not even care about the customers. Very weird place and weird people, especially customer service. The only good thing they offer is Avanti Spa but you need to pay extra for it.

Restorative festive escape My dear friend and I spent a Gals' Pal weekend at The Abbey and spa after Thanksgiving, the day of the big first snowstorm. The setting was magical! Decorations throughout were tasteful and festive; there were several winter-themed events that added to the holiday spirit. The Spa services and amenities were fantastic. Our spa treatments were so good we booked another prior to our Sunday departure. The beds and pillows were among the best I've experienced at a resort. Room service and dinner/wait staff at The Waterfront were top-notch. The resort has been well-maintained and the charm of this older resort only adds to its warm ambiance. Only wish the spa pool was warmer. But the large jacuzzi with jets and the multiple saunas were great to enjoy throughout the day as the snow fell for nearly 15 hours outside the huge floor to ceiling windows! Kudos to all the staff and management for making this resort a go-to place all year-round!