Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport by IHG

Fort Lauderdale, Florida United States of America

Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport by IHG
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AustinTexn
4 years ago
Very Nice Hotel. Weak Airport Shuttle Service. Once I was at the hotel, the facilities and service are above par for the IHG Crowne Hotels. A weak link and cause for losing a star is the airport shuttle service, a comment I have seen in other reviews. I was a bit upset about being on hold on the phone for 10 minutes before I hung after arriving on a 12:30am Delta flight on July 8. At that time rental car agencies are mostly closed. Arriving at hotel showed cause of shuttle issue was the desk registration had one front desk clerk who was trying to answer calls (including shuttle) with a line of guests waiting to check in. The buck stops at the General Manager for allowing that. Since the shuttle makes its rounds to other area IHG, I chose to Uber back to Airport Car Rental location the next day. A generous Platinum room upgrade offset that a bit. Otherwise the stay was excellent.

Amenities

Pool - Outdoor
Center- Fitness
Airport Shuttle - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport by IHG in Fort Lauderdale (Poinciana Park), you'll be within a 5-minute drive of Las Olas Boulevard and Greater Fort Lauderdale-Broward County Convention Center. This hotel is 2.5 mi (4.1 km) from Port Everglades and 3.6 mi (5.8 km) from Fort Lauderdale Beach.

Rooms
Make yourself at home in one of the 149 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Enjoy Latin American cuisine at Kikis Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary during limited hours.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
AustinTexn
|1 review
Very Nice Hotel. Weak Airport Shuttle Service. Once I was at the hotel, the facilities and service are above par for the IHG Crowne Hotels. A weak link and cause for losing a star is the airport shuttle service, a comment I have seen in other reviews. I was a bit upset about being on hold on the phone for 10 minutes before I hung after arriving on a 12:30am Delta flight on July 8. At that time rental car agencies are mostly closed. Arriving at hotel showed cause of shuttle issue was the desk registration had one front desk clerk who was trying to answer calls (including shuttle) with a line of guests waiting to check in. The buck stops at the General Manager for allowing that. Since the shuttle makes its rounds to other area IHG, I chose to Uber back to Airport Car Rental location the next day. A generous Platinum room upgrade offset that a bit. Otherwise the stay was excellent.
ann2002d
|1 review
Checkin Nightmare We arrived at 4pm for checkin and was told rooms would be ready shortly. We left to grab dinner and came back around 5:30. Only 1 room of the 3 was available. We moved into the 1 room and waited patiently for our remaining 2 rooms. The remaining rooms were not ready until 8pm that evening which was frustrating. We encountered issues with the fridge in one of the rooms and issues with the toilet in another. The front desk was called but no one ever came to fix either issue. The beds were very comfortable and the staff in the restaurant was amazing. I would not recommend staying here again. I asked to speak with a Manager upon checking and was told she would not speak to me. I left my number but never heard back. Avoid this hotel if you can!
islandlover101
|1 review
They'll Leave you standing in the Rain! Literally, they will leave you in the rain. We were told that the shuttle would pick us up at the airport, after we picked up our luggage - BUT - they did not come and we kept calling and calling. We eventually got the call routed to the lobby and we were directed to the "E" area between the terminals. It began to rain, all the other areas are covered except "E". We asked if the driver could pull closer to the "D" area since it was covered but they said no. My husband was soaked trying to load our luggage into the back of the shuttle and then when the shuttle pulled in front of the lobby, it was not covered either and he had to stand in the rain again unloading our luggage. The room was large and nice. The larger issue was that we were quoted an out the door price as an IHG member. However, when we checked out our fee was $15 higher and they could not tell me if the IHG membership number was entered or not. Not recommended.

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