Comfort Inn & Suites Fort Smith I-540

Comfort Inn is a go to place to stay. Stay here often. Always a clean room and the staff is kind and helpful. The free breakfast makes it nice (think the biscuits and gravy could use some work). Overall good. Location is great, Rogers and I540. Tons of restaurants just down the road. Not to mention Buffalo Wild Wings just next door.

Nice clean hotel We were in town for my daughters medical school interview. Very nice hotel. We were greeted by friendly desk clerk. Everything was very clean and comfortable-especially the beds. Breakfast was tasty and soft drinks were available for a very reasonable price. I recommend the room with two king beds in separate rooms and bathrooms. You will not go wrong staying here!

Find anywhere else We should have left immediately when they assigned us to a room that one of the beds had clearly had a person in recently. The 2nd room was hot. We turned on the ac and went to have dinner at bww. On our return it was still hot. We got to spend a miserable hot sleepless night night here. Never again

Disappointing Weekend!!! I recently stayed at Comfort Inn & Suites in Fort Smith, AR, with my family and had a very disappointing experience. Upon entering our overly warm double queen room, we were greeted by a musty smell, which we assumed was due to the cleaning materials used by the hotel. The room was poorly lit, only one small lamp, and there were no lights on the ceiling either. We had to use our cell phone lights to move around the room. Once we navigated inside the room and we're unpacking we pulled out the office chair to reveal a hole the size of a basketball in the seat of the chair - it looked to be rescued from the trash, definitely not suitable for a hotel to use. As we finished bringing our bags in, we discovered a dirty washcloth on top of the broken TV table, surrounded by dusty surroundings. Though we were relieved not to find any bed bugs, we noticed that the AC unit was leaking and had flooded the room all the way to the bed, leaving the carpet squishy - that explained the initial foul musty smell in the room. We immediately reported the issues to the front desk, and they relocated us to a different room. This second room had 3 working lamps, thankfully. During our stay, we inquired about the possibility of a late checkout, but the front desk informed us that they were fully booked and we had to vacate the room by 12 noon. Upon checking out, we discovered an additional charge of $20 on top of the hotel stay and maintenance fees. When we called the front desk, they seemed unaware of the charge and sent us a copy of the bill, which did not mention the extra $20 fee. After some back-and-forth, I informed the front desk that a $20 charge was made during the middle of our stay and not on the day of checkin or check-out, according to my credit card statement. The staff said they would leave a note for the manager, who was expected to arrive in the morning and give me a call. However, no one reached out until 1 p.m., so I called the front desk again. This time, a different person claimed they had no knowledge of the charges and couldn't find any record of it in the system. However after that last call, my credit card showed the hotel processed a refund of the extra $20 they randomly charged in the middle of our stay (but only after we called twice and were informed they had not charged us). The lack of transparency regarding the additional charge left us feeling unsettled, especially considering the confusion and inconsistency among the staff when we inquired about it. Overall, our stay was disappointing, and we hope that the hotel addresses these issues to provide better experiences for their guests in the future. Overall, I felt the hotel staff, although nice enough, were unhelpful and seemed unaware of how to manage things and what to say when questioned about the random charges. The condition of the first room was unacceptable. I would not recommend staying at this Comfort Inn & Suites location in Fort Smith based on this experience. Lastly, let me not forget that as we were checking out and exiting the lobby to load our car. A mouse ran right inside the lobby into the breakfast area... right in front of us.

Good place to stay Clean, friendly staff, great coffee and our room was a very spacious. Comfortable bed, however didn't care for the frame, kept bumping my legs on the stylish trim the mattress was on. Not very quiet, could hear the neighbor above us, all night long.