Marina Bay Resort

Disappointed, Stay Somewhere Else This was our family's 12th time staying at Marina Bay, and it was definitely our last. We really tried to give the new owner the benefit of the doubt, but it is as if the owner doesn't really want people to be at the resort, he just wants people to pay for a resort. We paid twice as much this year for less space. We should have stayed on Okaloosa Island with the rest of our friends. Everything says the pool is heated, but the owner decided not to heat it anymore. The deck chairs are far from inviting. The hot tub had stuff growing in it, and plenty of stuff floating. The "Retro Room" which had been a great place to meet, is no longer open to guests even though it's on the map and the sign on the door says it's a great place for guests to gather. There used to be a great sand volleyball court, but now one of the posts is gone and it's just overgrown. There is a game room which could be a good space if anyone cared for it. Little things like having a functional net on the ping pong table could easily be addressed, but clearly isn't a priority. When we went to get into bed the first night, we realized the bed had been completely made, except without a fitted sheet! Apparently we were supposed to sleep on the mattress pad! The kitchen showed more examples of not caring about the people staying there. It's supposed to be a somewhat stocked kitchen, but it's just whatever was leftover. We had two spoons and bowls for four people, no cookie sheet or way to heat something in the oven, and a mini coffee maker with regular sized filters. Our friends paid about the same price for condos on Okaloosa Island.

Stay away!!! Roaches, drugs STAY FAR AWAY!!! ROACH MOTEL!!! DRUGS!!! ***IF YOU’RE MILITARY OR A GOVERNMENT EMPLOYEE, YOU MAY WANT TO CHECK WITH HOUSING AT THE BASES, BECAUSE I DO PLAN ON TRYING TO GET THIS PLACE BLACKLISTED *** MR. JONES, THE OWNER IS VERY UNETHICAL AND JUST WANTS YOUR MONEY!!! I deleted my original review because I wanted to wait until we were fully out of this roach motel. My husband (who is retired military and 100% disabled) decided to stay at Marina Bay Resort while waiting to see what the housing market was going to do. We started staying there at the end of March 2023 and within a night or two, my catalytic converter was stolen while parked in the parking lot. Our sink and bathtub stayed backed up, pretty much the whole time we stayed there (last day was August 28,2023). Yes, we reported it!!! The dishwasher never worked. We had fruit flies like crazy and had to put sticky stuff around the room to help eliminate some of them. We were constantly seeing roaches, even though we put out roach bait to kill them. We saw roaches in the cubbards, the drawers where we put our silverware, one was on my pillow, I had one fall from the ceiling into the shower WHILE I WAS IN IT AND MIND YOU, THE WATER GETS BACKED UP!!! There was brown stuff coming down the walls from the room upstairs. There is an area across from the hotel where the homeless congregate and do drugs. I had some of the other people staying there asking me if I wanted to buy drugs and the places just wreaks of marijuana. Lastly, I’m no longer angry with Mr. Jones for charging me $4300 for the month of August. I can see why you would need that extra $2000 more than me _‍♀️.

Do not stay here. We have stayed at Marina Bay maybe 6 or 7 times over the past couple of years. We had an issue the last time we stayed, but decided to give the place another shot. This was a big mistake!! The front desk kept saying we could check in early and to check in after our late lunch. Then they had us sitting around waiting to hear from housekeeping and we just ended up going out on our boat. When we returned, our room had not been cleaned beyond stripping the sheets and taking the towels. We had no linens and no towels. I called for HOURS and did not receive on call back. Eventually another guest said they saw the on-site employee was out back fishing. Once my husband got to him and started telling him what was going on, he tried to say he had not received any calls. He was in no rush to help us. So we went to dinner. We came back to a huge back of linen and towels in front of our door. While the rest of our party went to the pool, we were making our bed. Only to find out that there were no pillow cases. So we made another call and he brought some a bit later only to inform us that none of this was his responsibility. The next morning, we went to pull our boat out of the slip we rented. We pulled up some ropes that were rotting around the dock and pulled out only to suck up a rope that was not ours. So we spent over an hour fixing that situation. No one has apologized. no refund or even discount was given. I emailed corporate several times and NOTHING. Hands down, the worst hotel experience I have ever had.

DO'NT STAY HERE I've stayed at Marina bay in the past 4 or 5 time and really enjoy the place. However things have changed greatly. When we arrived we had to wait for our room because it was being cleaned - if you want to say that. The room had an order from the cleaning products and the floor was still damp. That night when I removed my socks They were BLACK on the bottom from walking around the suites tile floor. In the morning I took a towel and wiped one floor tile and the tile was black. One of the toilets didn't work and the pool was a dark green color and closed. When I went to the office there were two other people complaining about the same floor issues THE FILTH! They sent a cleaning person to clean the floor who sprayed the floor with some type of cleaning product I think and wiped over the floor with a Swiffer type mop which just moved the filth around. I wipe the floor with a clean white towel which was black. I showed this to the cleaning person who was very very rude and said this what I was told to do. So I wiped down the whole floor with towels. I complained the next day to the manager Connie , who was also rude. She sent over their best house cleaner who used a different cleaner and proper mop that she could rinse. Her comment WOW that dirty. The floor was better but I again clean the damp floor with a towel. I f you stay here and get a towel that's stained with dirt it well be one of the ones I cleaned the floor with. The pool was dark green and was told there was an issue with the filter system. I wonder how long because it takes some time for a pool to change to the color green .It was repaired after three day and was enjoyable for the remainder of our stay. The internet was down for 4 days which we were told it was from a storm the prior week. if it take this long for internet company to repair replace them. This brings me to the final issue which I didn't tell them until we checked . There was something living in the ceil over our two bathrooms and in the front wall. I believe it was either mice or what I really believe was Bats. I just hope Marina bay's new owners take some pride in this complex and bring it back to it's glory.

Find Someplace Better This is one of the dirtiest, mismanaged places we've ever stayed at and it's in desperate need of repairs and upgrades. It has a kitchenette but they only leave you a small bottle of detergent, no dish towels, no sponge and no detergent to use the dishwasher. Pulled dirty cups out of the cabinet, drawer handles are dirty, outside sitting area is filthy and someone left a glass full of cigarette butts on the table and cleaning staff just left it sit there. Bathrooms and bedroom were ok but the carpet is stained. Upon arrival the ladies at the front desk did their best but lack of staff and staff that actually worked made check in a nightmare. Check in was at 4 pm but we weren't given our rooms til almost 7 pm because they had almost no one to clean rooms and the ones they did have were seen on their phones more than they were cleaning. Will say they have a decent pool. This is nothing more than a cash cow for the owner. He just collects the money and doesn't put any of it back into the hotel.