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Extended Stay America Suites Fort Worth Medical Center

Fort Worth, Texas United States of America

Extended Stay America Suites Fort Worth Medical Center
3.5

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Nertila K
1 year ago
terrible hotel This is the worst hotel I have ever stayed at. I didn't like the front desk. I saw dead cockroaches on the floor. The floor was filthy, pillows very uncomfortable. I had a terrible night, unsafe place, no cameras around, poor maintained. I would not recommend it at all.

Amenities

Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Extended Stay America Suites Fort Worth Medical Center in Fort Worth (University Park Village), you'll be within a 5-minute drive of Texas Christian University and Dickies Arena. This hotel is 1.5 mi (2.4 km) from Fort Worth Zoo and 2.9 mi (4.7 km) from Fort Worth Convention Center.

Rooms
Make yourself at home in one of the 97 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

Amenities
Make use of convenient amenities such as complimentary wireless internet access, a picnic area, and a vending machine.

Dining
A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Business, Other Amenities
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Nertila K
|1 review
terrible hotel This is the worst hotel I have ever stayed at. I didn't like the front desk. I saw dead cockroaches on the floor. The floor was filthy, pillows very uncomfortable. I had a terrible night, unsafe place, no cameras around, poor maintained. I would not recommend it at all.
Eric R
|1 review
You get what you pay for... This is one of the worst hotels I've ever stayed at. The staff sucks. I've stayed here quite a few times because it's 7 minutes from my job. Sometimes coffee is out in the morning. Sometimes they just don't feel like putting stuff out. I've requested housekeeping on multiple occasions and NEVER ONCE, have they ever given me housekeeping service. But they are very quick to give me all the sheets and towels so I can do it myself. My first stay here, I had to yell at some bum that was looking in my car. Most of the time there's no one at the front desk. I had to call corporate and they didn't even have information on the manager or supervisor. When I went to the front desk, I was there 45 minutes waiting. I'd called multiple people and got no help. Other customers showed up with no one to help them either. There's a sign that says to use the courtesy phone provided.....there isn't one. So I reached behind the desk because that must be the phone they are referring to. The girl at the desk thr next day yelled at me for getting her in trouble. They advertise that cookware and utensils are provided. THEY ARE NOT! Good luck asking for them because they'll just tell you they don't have any more. Also, double check your room. I've checked into 6 different rooms during my time here and they were all different. Some had microwaves, some didn't. Some had lamps, some didn't. I had to make multiple trips to the front desk to ask for stuff that was supposed to be included in my room. The "stove" usually doesn't work either. It'll turn on, but won't even get hot enough to boil water. I've stayed here multiple times, yes. But it beats the $140 for other hotels down the street. The price is really the only good thing about this hotel, besides location.
MerchMike
|1 review
Avoid at all costs - Not worth even trying Hands down the worst Extended Stay property I've ever stayed in! They actually gave me a room that they didn't even clean yet: floors were sticky, left over food in the refrigerator, left over trash in the garbage can, toilet not flushed from previous usage, and left over clothing from the previous guest. There was also no remote control in the room and the TV only kind of worked. Front desk would not take responsibility and made excuses for everything. They tried to tell me that the floors were sticky since they just cleaned it and the chemicals they used were making it temporarily sticky. I didn't even know how to respond to that BS as I've never heard of an excuse that stupid before. Check in was at 3pm and I checked in at 5pm so the room should have been fully ready well in advance.
Colton H
|1 review
Started terrible and ended terrible and was bad for the rest. Started terrible and ended terrible and was bad for the rest. Check in staff was very unfriendly but who cares if that was it all would be great. First room: Dead bugs on beds and night stand, see pictures attached. No sheet on one of the beds, room smell was terrible. They left the windows open I assume because of the bad smell yet had signs saying to lock windows. Looked like windows had been broken in to before as well. Went back to unfriendly front desk and told them of the room issues. We were given a different room that we stayed in for our stay. While waiting for different room saw an old man come in asking for a pillow and blanket. He was told that no one could help him and he would have to come back at 8:30 pm for that. This guy probably goes to bed before then. Room #2: Better than the first but still gross. See some pictures attached Bathroom- Overall gross ½ roll of toilet paper left on top of toilet; nothing on the holder Empty shampoo bottle left in shower no other soaps or shampoo provided No hot water at sink My daughter was so grossed out by it she refused to shower for our entire stay The “clean” towels that were dirty or at best stained. Picture attached of (2) towels and what they look like as soon as I opened them. Room – Found Hairs on pillows as soon as we walked in Carpet bad with stains Exposed box springs Generally beat up everywhere (see pictures) Our stay was to include breakfast, when I inquired about it I was told “no breakfast only coffee bar” Booking said breakfast was included All that they had was coffee and a few instant oatmeal packets (picture attached). Such a joke. The stairway that served our room was used for their trash storage, for the couple days we were there the pile and bags of trash just kept growing. On our last day at approx. 8:00 am I headed out to go exercise and stopped by the lobby to ask about the breakfast again. Same answer “no breakfast just coffee bar”. The woman asked if we were checking out and I said no. I headed out and returned about 10:15 am so I could shower and then checkout. Upon returning I found my door propped open with the security latch. They had gone in my room and propped the door open with my stuff still inside. Check out was 11:00 am so they had no reason to come to or in my room. This was a fitting end to how bad this place was from arrival to departure.
Erin F
|1 review
Absolutely disgusting and horrible Out of the hundreds if not thousands of hotels I have ever stayed at in my life, this is the absolute nastiest and horrible hotel I've been at. When we checked in, there was a line out the door, because they overbooked and kept telling people there's nothing they can do for them even if they had a guarantee. We got a room. It smelled so bad of smoke and just disgusting that we bought Febreze spray for the carpets and car air fresheners for the window unit. Still didn't help. There were gnats everywhere and bugs. The sink was stained this nasty brown. No Trash bin. Hot water was limited. Toilet roll holder was broken. The walls are so thin, you can hear your neighbor and outside and people talking as if you were there. Woke up to a man just hacking up for 30 minutes and vomiting. Only gave us two pillows. My husband went to get more and said they would give us some more. We waited two hours, and he went back. Said the manager was on the phone talking to someone about someone wanting a different room because it smelled so bad of smoke. They told her to give them another room and leave the door open and give it to the next person. Saw them pick and choose who to give things to people or just tell them they have to go to the laundry room, but give it to the next person who asked when they didn't even leave. I slept in my clothes because I didn't want to sleep on that bed. I would have rather slept in my car. Even though I have stayed at many Extended Stays, I will never again.

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