Holiday Inn Express Hotel & Suites Fort Worth Southwest I-20 by IHG

Poorly managed. Needs upkeep immediately. Peeling wallpaper in bathrooms and hallways. Door does not close properly. Very late housekeeping (4:45pm), forgot to take out trash every day, forgot to replenish coffee almost every day, not enough towels every day. Broken pancake machine. Poor breakfast. More often than not the front desk is unattended.

Disappointed Dirty, coffee maker doesn’t work , fitness center under construction but open for anyone to walk in with no signs, tools and fallen ceiling everywhere, breakfast late, breakfast guy has music up so loud you can hear it on 2nd floor. Very disappointed being a platinum elite member. Come to ft worth regularly and will find another IHG or Hilton property.

Run down and needs a maintenance overhaul! We were a large group and booked many rooms. Almost every single room had issues like bathroom clogs, bath overflow, loose tiles, housekeeping not getting to clean the rooms on time, no towels. Air conditioning is old and noisy, doors slam so loud that you can hear them from one end of the corridor to the other in the middle of the night. Staff try to be helpful, but there’s really nothing they can do.

Chosen for location Friendly staff, full breakfast, two important things when we stay anywhere. Also important is cleanliness where there was lacking here. I checked in late in the evening and there was a very strong smell of vomit in front of the elevators. But there was a cleaning staff wheeling the cart away so they must've just cleaned it. Can't help when people get sick, but cleaning solution or fragrance would've been better than to smell it straight. Once we got on our floor, there was a decent size dirt pile, like someone had carried a handful of dirt and dropped it while waiting on the elevator to go to another floor. It was there 12 hours later. In our room, immediately walking in, the floor tile is raised and broken. A few tile were broken and you could feel it raised when you stepped on them. They were all in front of the door, you had no choice but to step on them. The shower curtain rod was those curved ones but it was coming out of the wall, so it angled down which made using the shower curtain pointless because it couldn't stay closed, but sliding to the center. Good thing I brought my toiletries, because they gave us 1 bar of soap for our hands, and 2 conditioners. When we've stay at other Holiday Inn Expresses in the past, we get soap for our body, shampoo, and lotion. I'm not sure if there was a shortage or it was simply overlooked. Both unsettling reasons. The toilet ran water, not sure how the plumbing is but I've never had it do that unless the valve was broken, it began a pumping you could feel under the feet, for hours. It was loud in the beginning then changed. I remembered going to eat and coming back and it was still going and suddenly stopped and didn't do it again. And lastly on the cons, the top cover had a burn hole. The air unit worked, the friendly staff stood out, the TV remote worked and had a lot of selections. Breakfast ran long which is nice if you want to sleep in. We actually checked out an hour before the designated checkout time, things to go see at the beautiful Stockyards nearby. They decorate it nicely, like in Fredericksburg at Christmas time. But the location of this hotel gave us the chance to go see a lot of places in the vicinity. I simply expected more, I think the hotel itself needs some maintenance to get it to the expected levels of presentation. It wasn't the cheapest on my list of IHG hotels, so it was surprising to me the condition. I chose it for its proximity to a place I had an appointment at.

EHS Manager I would like to give a big compliment to Donovan Holly at the Holiday Inn Express in Ft Myers at the front desk. He has a great demeanor and is extremely helpful. I travel a fair bit and having Donovan greet the guests in such a positive and kind way was refreshing. Thanks Donovan.