Homewood Suites by Hilton Gainesville

Exceeded my Expectations My family and I were in town for a Softball Tournament. Often the girls have to be at the field well before breakfast is serviced on the weekends. I received the “how is your stay going” text from the front desk and I jokingly mentioned that it would be great if breakfast started earlier than 7am to accommodate the softball girls. I never expected them to respond much less take action. To my surprise, I received another message letting me know breakfast would start early. What amazing customer service, we definitely will be returning! Thank you to both the front desk and breakfast staff for making this stay memorable.

Convenient, clean, friendly Spent one night here while traveling. Hotel was newly renovated. Suite was spacious, clean and well appointed. Breakfast food was far above average as was the breakfast area. The staff was very friendly, especially Courtney at the front desk. Lots of shaded parking, convenient to restaurants. Would definitely stay here again.

Very Lovely Homewood Suites Hotel Very good renovation, the hotel Looks very new The hotel has also excellent location. Xavier at the Front Desk gave me A nice and big family room For my family on the 2nd floor He also gave me a nice welcome gift For being a Diamond member Thank you Xavier...

DO NOT STAY IN THIS AREA!!! HOMELESS WANDER HALLS AND ACCOST GUESTS I am not sure there is space enough here. My next call is to the Gainsville Police department whom I should have called last night (2/22/2024). DO NOT STAY IN THIS HOTEL OR ANY IN THE AREA!! There is a homeless encampment down the street and they are wandering the halls accosting guests! This hotel has the elevator stuck in a little 4X4 area with ONE way in one way out. While waiting for the elevator, a young man with only sweatpants on, that were below his naked butt and his hands down the front of his pants playing with himself, approached me at the elevator. The doors opened, I said Go ahead I will wait (I had a dog with me). He says I'm homeless and looking for a place to stay as his entire body is blocking the escape route. the ONLY route out...I was trapped, like a horror movie. I pull up my hilton App to call the front desk, but the # isn't easy to find as it only shows me my digital key. He asks the dogs name. I said I don't know. THIS KID (late 20s early 30's)with large ROUND glasses - kind of a younger scarier looking guy like what is pictured on the left side of the HILTON homescreen is fit and muscular. He was threat level 10 to me an elderly woman alone.) I told him he had to leave, there was nothing I was helping him with. He contemplated if he was leaving or not and as I started moving towards him, he stayed put and I said I need to go and I have nothing for you, go away. He stepped aside, I went to front desk reported him. I was terrified and shaking. I said I was leaving and expected a full refund. Kid went talked to manager...she came out, walked I presume down to the elevator and back, peeking in the restroom, said NO ONE IS HERE. Then the lady behind me (who saw him walk in the lobby and back down the hall pipped up "Because he took the elevator" She did NOTHING ELSE. So anyway, I was told I'd get a refund in 5-10 days, I don't care when as long as it happens, MY SAFETY MATTERED and I can imagine these homeless wandering the halls at night just waiting for a door to open or even knocking on the doors in the night. NOT SAFE!! OR even breaking into rooms and cars!! OMG DO NOT STAY IN THIS AREA!! I left, drove the 4 hours home. I'll NEVER EVER EVER STAY IN GAINESVILLE AGAIN! I called Corporate on my drive home and explained what happened. The gal called the front desk (TO MAKE SURE I WASN"T LYING) and confirmed my situation and assured me I would be refunded. THEY OFFERED NOTHING ELSE!!!!! NOTHING! NOT EVEN A FREAKING BOTTLE OF WATER! I'm a Hilton Gold member and I was TERRIFIED. No one even walked me to my car to make sure I was safe! I was OBVIOUSLY SCARED OUT OF MY MIND!

Very comfortable king suite! The hotel was nicely remodeled and very comfortable. It is a perfect stop for us on our trip further south in Florida. It is convenient to lots of restaurants and grocery stores. We grabbed coffee and fruit for the road as we like to eat after two hours of driving.