Candlewood Suites Galveston by IHG

Most affordable clean place to rest in Galveston Tx This is my favorite place to stay!!It is so clean and the staff treats you like family.we have been going there from DFW about 3 times a year.You get a kitchenette room with great full sz use of Dove products. Hot free coffee downstairs with a little store in case you want to fix a snack in your room.Its on the historical Stand side of the island with wonderful shops nice restaurants and quiet strolling down the old cobblestone lanes.So perfect for the more mature crowd and Senior citizens! It's not far from the Seawall and fun beaches but when it's time to relax and watch good cable TV..it's nice to leave the crowded loud full streets of Seawall fun.I give it 100 _ stars!!

Avoid this hotel at all costs. The general manager needs to be fired immediately!!!!! In over 20 and hundreds of nights with IHG owned hotels I have never been treated so poorly at a hotel. We got in at 130am and requested a late checkout due to our late arrival and it being a perk to my membership. The desk clerk said that he would give us until 3pm which we were more than good with. At 1130 am the general manager called the room while I was downstairs smoking and demanded to my friend that we leave because checkout was at 11am. My friend tried to explain what we had been told but was called a liar and told that we had 15 minutes to leave before he called the cops. Once notified of the situation I contacted the general manager at the front desk and tried to explain the situation at which point I was called a liar. I told him that I didn’t want any trouble and that we would leave and I would settle it at the corporate level at which point he told me that I had trouble because he had called the cops. Before we could leave we had 3 cops at the room to escort us out without the opportunity to shower or brush our teeth. I will admit that I became fairly belligerent once the cops arrived due to being outraged over the treatment of a loyal customer. IHG needs to pull their contract with this location immediately!!!

Perfect Stay Enjoyable weekend visit for our first trip to Galveston. Convenient to all places of interest. Comfortable beds and a very clean facility. Staff was friendly, helpful and accommodating. Prices very competitive. Ample safe parking. Great amenities available.

Needs some maintenance, but good location and staff Moldy lampshade, toilet seat with several wood spots showing through, broken tile in bathroom, foggy windows that don't stay open, BUT lovely kitchenette and well appointed room convenient to everything. Walls pretty thing, at one point I wondered if our neighbors were IN our room. $75 for a dog is definitely on the high end, but the manager nicely lowered the price I paid because rates came way down after I booked and the hotel wasn't too busy. Didn't miss breakfast at all.

The stole my money, then kicked me out This place is a joke. The manager akabar does a disservice to this company brand. Not only did candlewood take my 293. We were kicked out of the hotel after returning from dinner. The agent said my card declined. I showed her my bank statement and called my back where she heard the transaction pending. They still said they couldn't see anything. The agent refused to give me access to get our things we offered to pay cash. Even though we already paid on my card . The rep threw the money at us because she was wrong . When my sister said she needed her medication she mumbled under her breath "btch I don't give a fuk about your medication " when my sister called her out she called her a liar. The manager came and was the opposite of helpful. He accused me of lying calling my bank and said I could have called anyone. I told him I called in front of the employee and she heard it. He refused to give me corporate information. He then went on to claim my niece wasn't a real employee of candlewood hotels. It was a horrific experience considering the fact they took my money.