Hampton Inn Geneseo

Quick overnight but excellent hotel! We are on a quick overnight trip for a college tour at SUNY Geneseo. Upon arrival to our room, I noticed the hallways were clean and the doors a really nice green color and seemed rather new. When we entered our room, it was clean and spacious. The beds were so comfortable and pillows nice (I brought my own because some hotels only give 3 per bed, which is odd if there are 2 people per bed.). The bathroom, which I am most picky about, was updated and clean. No mild, rusty areas. Toilet looked brand new. The vanity was granite and the shower looked like it but I I’m not sure if it was a rebath, regardless it looked like granite. The breakfast was plentiful. There was much to choose from and coffee was available all day long. Should my child decide to go to SUNY Geneseo, I want to book ASAP because I’m sure it’ll book fast for move in days, and not only is it the only hotel in the area, it’s clean, welcoming and all around a 5 star hotel.

Our reservation was given away to a family with the same last name I had one of the worst experiences at this Hampton Inn, located on 4250 Lakeville Rd. We booked 3 rooms through booking.com. I arrived with my entire family to find out that our reservation cannot be found/does not exist. The receptionist was so rude; she was unfriendly, and not helpful. She refused to shed any light on our situation besides repeating that she could not find out reservation in the system, insinuating for us to leave. We finally were able to contact booking.com ourselves and apparently the Hampton Inn Geneseo hotel gave our confirmed reservation rooms away to another family with the same Last Name as us. Despite all of this, my issue is with the lack of respect and denial of our dignity. It was so embarrassing observing the way in which the hotel front desk employees were speaking to my family. We of course wanted an explanation and deserved one. We insisted that the hotel take some kind of accountability but we were sized up, dismissed, and ultimately the receptionist told us she will call security on us if we don't leave. So all of a sudden, we are a threat. In situations like this and in the climate we live in, this was a totally race-induced and malicious reaction. The treatment of my family from the front desk employees was uncalled for. We made the trip down to Geneseo for a wedding. It was supposed to be a happy, smooth checkin process but it's interactions like this that totally overshadows a happy occasion. This hotel is not a safe place. They would see harm come you as a minority family than live up to the ethical standards every person deserves. I regret entrusting my family's comfort and care at the Hampton Inn, Geneseo.

Comfortable and efficient stay Spent one night while visiting colleges and family and enjoyed it. Check-in and check-out was super-efficient. The room was clean and spacious and comfortable. No complaints at all, other than not being recognized as a Diamond member. I would stay again.

Winter Getaway Package Loved the Winter Getaway Package!! My girlfriends from college and I just did the winter getaway package. For $160 we had an overnight stay with two queen beds, 4 movie tickets to nearby movie theater, $30 gift certificate to nearby bowling alley, and a cute popcorn bucket filled with popcorn, candy and snacks waiting for us on arrival. This also includes a full hot breakfast in the morning. I was so impressed with the cleanliness of this hotel and the pool and hot tub areas were spotless. Staff were friendly and professional! We will definitely be back for more of these package deals!

Comfortable, but disappointing for the price The important things were good: quiet, clean and comfortable. But it lacked so many things: a clock, info as to checkout time, breakfast hours, tv listings, local restaurants and attractions, paper and pen. We received no maid service whatever during our two-day stay. Very barebones. Definitely not worth the price.