Holiday Inn Express & Suites Georgetown by IHG

No Hot Water; Hotel Did Nothing! A pipe burst in the middle of the night meaning there was no hot water so everyone in the hotel took cold showers. There was no sense of urgency by this place. A plumber should have been called out on an emergency basis to ensure the customers had warm water in the morning. There was no help whatsoever offered by this hotel for the burst pipe. And while they thing it might be out of their hands or something they can't control, the reality is they could have provided notice to the customers or moved people to a nearby hotel. When I asked the front desk receptionist about the hot water situation, she simply said "I know." While I don't expect much from an Holiday Inn Express, I do expect that they will take ownership of the situation and provide options for their customers. I will not book here again.

Georgetown TX Holiday Inn was Great After a 10+hour drive (grumble grumble) we arrived at the Holiday Inn&Suites. At the desk was Matthew. He was very kind, shared our humor and even helped us pick a room that suited our requests. He even treated to an ice cream. He, Mac (female) and Mac (male) treated us at honored guests. Highly recommend this site and big kudos to the staff

Everything You Want from HI Express We stayed here following an out-of-town wedding rather than drive back late at night. Check in was smooth, the hotel lobby and hallways were clean, and our room was clean and spacious. Breakfast the next morning was the typical Holiday Inn Express fare except the bacon was extra crispy, just the way I like it. That tells me that they take the time to do it right. Our desk clerk was delightful. The hotel was quiet despite its location near a busy Interstate Highway.

THE STORY OF and THE DEFINITION OF “THE FLEECING OF A CUSTOMER” PRICE GOUGING OVERCHARGING HOTEL **Please Note: There are other Google Reviews stating this exact same thing happened to them at this hotel!! I have posted the July 24, 2022 Photo, sent to me by the Hotel, Taken By, I am assuming, a Histrionically and Overdramatic Housekeeper at the Holiday Inn Express in Georgetown Texas; located at 431 N IH 35, Georgetown, TX 78628. THE STORY OF and THE DEFINITION OF “THE FLEECING OF A CUSTOMER” My Credit Card was Charged $56.50 without my knowledge. I was not notified before, during, or, after they made a decision to charge this on my credit card ~ I became aware of this when it posted to my Credit Card Account, and, when, then, calling and being verbally accused of, and, I quote... “THERE WAS BLOOD ALL OVER THE TOWELS”. Ummmmm……...NO!! NO THERE WAS NOT!! We Checked into this Hotel on July 23, 2022 and Paid over $150 for 1-Night. Before checking out, the next morning, I picked up all trash and put it into the trash cans, wiped off the sink, and, put all of the towels into 1-pile in the bathroom. A week later, I see an Extra Charge of $56.50 on my Credit Card Account, so, I call the Hotel and tell them (very nicely) that they have accidentally charged a second amount on my credit card. This is when I am told, in a very curt and rude manner, that this is their charge to me because I ruined their towels with blood! BLOOD!!!???!!! I explain that I definitely did not and asked, if, maybe, their housekeeper referenced the wrong room number. Again, very rudely, I was told, No, they have pictures. Well, I say, this is great, I want to see the pictures, because, I know, for a fact, that I did not leave BLOOD all over their towels, nor did I change the oil on my motorcycle with their towels, nor did I rebuild my diesel engine with their towels, nor did I wash my pet elephant that was having stomach issues with their towels, nor did I put their towels into the bottom of my pet monkeys’ cage with their towels; because, I would not do that!! Just like I would not leave BLOOD SOAKED Towels in a Hotel Room!! I am told, with disdain, that they have the room number correct and that this is a New Corporate Rule to charge me for damaged towels. I ask, how many freaking towels are you talking about??? The towels were small, cheap and thin, so, maybe they paid $3.00 per towel, so, I must be accused of bleeding all over 18 or more towels!! While on the phone, and, as promised, I received a picture of the BLOODY TOWELS, via email. Well, as you can see in the photo, the towels are NOT Blood Stained. I then say, to the still rude human being I am speaking to, Those are NOT BLOOD COVERED TOWELS!! I explain to him (Please reference the numbered photo): #1. Lipstick on a Washcloth. #2. Not sure, looks like a footprint. I did have to use a towel on the floor, because, the bath mat had already been used earlier in our stay. #3. This is some Baked Ziti, that was accidentally spilled, while sitting at the coffee table, eating dinner, the night of our stay, and, I cleaned part of the spilled Baked Ziti up with all of the napkins I had, but, then, had to use the towel to get the rest, which was not a lot. The person I am speaking with is aloof, detached, disinterested, incurious and indifferent; he does not care about the facts and keeps stating there was Blood and about a New Corporate Policy. He states it is a New Corporate Policy to charge this amount. I offer to give him $7.50 for some laundry detergent, since, I can tell, that this hotel must be going through some extreme financial hardships, since, they already charged OVER $150 for a 1-Night Stay, but, are fleecing their customers by saying that damages occurred and are stating that it is more severe than it actually is and then charging the customer, on the Credit Card that the customer trusted them to have, an exorbitant price. I did try to be helpful, by explaining that by putting these Towels and the Washcloth into an item called a Washing Machine, and, Then Adding some Laundry Detergent, and, Then Pressing Start on said Machine, then, the water will impregnate said Laundry Detergent, causing suds, that clean, and, then, when done, MAGIC HAPPENS AND Guess What!!.... TOWELS WILL BE CLEAN!! Because, said baked ziti (which, by the way, I explained to him that I could produce the receipt, from Uber Eats, showing that I had BAKED ZITI delivered to the hotel, the night I was there) … Because, Baked Ziti is Not Laundry Detergent Resistant!! Interesting part: I then said I was going to contact the Attorney General of their State and the CFPB (Consumer Financial Protection Bureau) for this activity, which, I deemed to be the fleecing of a customer and price gouging. I was then contacted back, in less than ½ hour, and, was then told that they were going to refund $36.50 (BUT NOT ALL OF IT). So, my review that I am posting for this Hotel is: Do NOT Stay at this Hotel unless you can afford to pay additional amounts of monies, charged on your credit card, without your knowledge or that you wish to stay in unclean surroundings. Under the Table, in our hotel room, was old food that had not been cleaned up; 1-was a Fruit Loop but the other 2-items were unidentifiable and there was hair in the bathtub/shower. The Coffee Bar, in the Lobby, free to guests was disgustingly filthy (Which I DID take photos of !) This Coffee Bar looked like this when I came down to get coffee late afternoon, the day we checked in, and, it still looked like this at 5:30 a.m., the following morning, even though the person at the Front Desk stated to another hotel guests, that asked if there was fresh coffee, that, yes, fresh coffee was put out an hour before. An Hour Before, you put out fresh coffee and left the coffee bar this dirty?? It tells you a lot about the cleaning policies and procedures of this hotel. Coffee Bar Pictures that I took are posted for your review. I guess my question is, do I get to send the Hotel a Bill for being in a room that had old food on the floor and hair in the shower, and, if, I am allowed to send said Bill to them, does $56.50 seem to be an appropriate amount??

Family visit Date of visit was July 11-14, 2022. Room was clean when I arrived for a late night check-in. I was told during check-in that there is no room service until after 3 days. Also would need to request for additional towels & washcloths. Breakfast was served between 6:30-9:30 am. It was fair , but pancake machine was out of order. Pool was open, but did not use. There is a What-A-Burger drive thru next to hotel. Easy access to highways. It was quiet and air conditioner worked good. Hotel is pretty new, so no problems with plumbing or broken appliances. Room has a refrigerator and coffee maker. I would stay again, if visiting the area.