Arbuckle Lodge

Worst hotel to stay at! I stayed at the Arbuckle from June 19th 2021 thru June 24th 2021 in room 314. I must say this has been the worst experience I have ever had. I made my reservation months in advanced and requested a room on the first floor and gave them my credit card number to hold the room. When I arrived on June 19th, the front desk gave me room 314. I told her I should have a room on the first floor and she told me she didn't have one. When I told her I wanted a room on the first floor, she told me that was only a request and the credit card given was to insure I had a room. The room I was given was for a handicap person. Why would you have a handicap room on the 3rd floor? In an emergency, the elevators do not work and you have to take the stairs. How is a person confined to a wheel chair suppose to leave the 3rd floor if the elevator does not work? My entire stay at the hotel, I had to listen to a barking dog one that was very close to my room. A call to the front desk was useless. They did nothing to stop the dog from barking. It barked every day, evening and at night. There was always noise in the hall from people leaving the elevator. Room 314 is next to the elevator. The wifi never work. I called the front desk multiple times and they told me either it was working or they would try to fix it. Never worked. I had to leave multiple times in order to be able to use a wifi system. The elevator stopped working on two separate occasions. It seems that the person working the front desk was the only one the knew how to fix it. Glad I wasn't on the third floor and had an emergency. After getting home on June 26 , I realized I had left two shirts in the closet. I immediately called and spoke with someone and she was able to locate both shirts by speaking with the person that cleaned the room. She had the shirts in her hand and told me she would have them sent to me. I had to give her my credit card information so my shirts could be returned. She told me the shirts would be sent out on Monday June 28th. As of today, July 20th, I have not received my shirts. After not receiving the shirts, I called on July 9th and spoke to a different person. She told me that she had been with the hotel for 5 years and she would look into the problem and call me back. Again today is July 15th and she has not called back. I called the hotel on July 14th and the lady at the front desk told me she was busy with a check in and would call me back. I gave her my information and she never called back. On July 15th , I made at least 8 calls to the hotel and all went to voice mail. I have not left a message because it would not do any good since no one called me back before. I feel that they see who is calling on caller ID and do not want to listen to my complaint.

Not your average hotel The Arbuckle Lodge was exceptional. Walking in was like walking into a hunting lodge or Bass Pro store. The rooms were very clean. The breakfast was a full meal, not just continental. The biscuits were fluffy and delicious. There were many other amenities that we did not have time to try out. If you don't like Bass Pro stores, this might not be the place for you. Otherwise this is an outstanding place.

Excellent This was our second visit to the Arbuckle Lodge. It is conveniently located across from the Camplex and not far from shopping. Our pet was welcomed, something that is important to us. The room was clean and spacious, and the staff was friendly and helpful.

Spur of the moment My husband and I chose Arbuckle at random due to it's convenient location in our travels and reasonable rates. We couldn't be happier with the decision! We highly recommend Arbuckle Lodge to anyone looking for a beautiful, clean and spacious suite, with all the amenities including very friendly and helpful staff! They made an long journey on the road feel a little more like home for the night.

Pretty nice, no complaints Arbuckle Lodge is a pretty nice place, certainly above the average hotel experience. The room we stayed in was clean, comfortable, and spacious. Plenty of amenities: fridge, microwave, and all the usuals (tv, etc). Didn’t use the pool area, but it looked nice. Fitness center was a little small, but hey: they got one! And all the equipment in there was in good working condition. Very nice guest laundry, honestly some of the best machines we’ve seen at any hotel with guest laundry. The breakfast was reduced due to Covid, as it has been at many hotels throughout the pandemic. Despite the reduction, the breakfast they provided was still above average compared to most other hotels. Staff was also nice and respectful. They ask that guests wear masks and use hand sanitizer before entering the building. There are multiple sanitizer stations throughout the lobby area. These rules looked largely ignored by most guests, which isn’t surprising, but it’s nice that Arbuckle Lodge makes the effort for guests who care. I would definitely stay here again when I’m in the area and easily recommend to anyone else.