Quality Inn

DO NOT STAY HERE-THEY WILL STEAL YOUR MONEY! DO NOT STAY HERE - THEY WILL STEAL YOUR MONEY!! My husband and I stayed 1 night! They asked for a cc for incidentals, which is fine, I wasn't worried about that because we wouldn't be doing anything in the room that would require extra payment. When we got home, I checked my bank balance and noticed they charged me an extra $100!! When I called them about it, they accused us of smoking in the room! I told them we did not and told them to pull their outside cameras and they will clearly see my husband going outside to smoke!! When I asked to speak to main manager I was told they are unavailable! Seriously! We will NEVER be back just for them to take our hard earned money for something we didn't do! The room wasn't worth it anyways!

Nice room but a slight odor Perhaps this motels is under new management...the room was clean and well appointed, the clerk at the desk willingly gave me additional towels, and they provided a free breakfast (not offered much since Covid). The pool water looked clear and inviting (although I didn't try it so I don't know what the temperature was like), and the grounds seemed well maintained. It was easy walking distance to restaurants (although I don't recommend the Cancun restaurant next door).

Clerk tried to steal $$$ Avoid this place….First off this motel is rundown, but every other place was booked. Attempted to check in staff was incredibly rude. We attempted to pay with credit card and the clerk said she also required $100 in cash for incidentals. We said that’s why we pay with a credit card, she said no she also required $100 in cash on top of that. Obviously a scam, as no hotel I’ve ever stayed at requires cash upon a credit card on file. We declined the room and found the Hilton in Cave City which is much nicer and new.

Very poor uncaring service Stayed 3 nights at this hotel, only decided to stay there after calling ahead and being told that they provided a reduced breakfast for guests. First morning went to lobby for breakfast and was told that they had coffee, but "nothing else because they had done run out". So for 2 days, after being told there was a limited breakfast, there was not one and nothing was done about it. Upon checking in I provided a company card to pay for the stay and explained that the card used to guarantee the reservation needed to be changed. This took the desk clerk 20 minutes to figure out, where at other hotels it might take 2 minutes. Well the hotel went ahead and charged both my credit cards and upon calling them I was told that they couldn't do anything about that, that I would have to try and reach the manager. So all of this I had going for me during and after the stay. The property is loud and basically shabby, with not much interest in helping guests. I do not believe you even get what you pay for at this place, there are probably better options. Avoid staying here.

Refused to give me towels I've stayed at this motel several times, and while it is not the greatest, the staff was at least friendly and accommodating until last night. I always ask for extra towels wherever I travel and I was refused then for the first time ever. Thus quality inn has changed their policy and will not allow guests to have extra towels. They also failed to inform me when I made the reservation that a credit card would be needed for incidentals, and I do not carry a credit card. I will never stay at this hotel again. The days in next to them is EXTREMELY polite, accomodating, and slightly cleane. I recommend the days inn!