DoubleTree by Hilton Hotel Grand Rapids Airport

Grand Rapids, Michigan United States of America

DoubleTree by Hilton Hotel Grand Rapids Airport
4
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NYU62
266 days ago
Very pleased with our 3 day stay here We have never stayed at any Doubletree before, however, it seems that they are the only hotel brand that consistently and dependably provides shuttle service to and from the airport. We arrived in Grand Rapids at 11 pm, and did not want to drive to Lansing (our destination city) with an unfamiliar rental car, in an unfamiliar area at night. So, booked to stay here. I called them to be absolutely sure that they do pick up, no matter the time, and I was told that their service is 24/7, and we were picked up about 5 minutes after our arrival. The next day, we were taken back to the airport, where the car rentals are just across the street. Coming back from Lansing, we stayed two nights here. The hotel is an older building, which has been fully refurbished. Our room was very comfortable, and the Lobby is roomy and happy looking. Every employee we met was cheerful, and friendly. Very nice staff at this hotel. AND.......what a bonus to have such a great restaurant right there. Breakfast was included in our room rate, and the many choices, plus the fresh blueberries, strawberries, melons, and other fruit were awesome. They serve a really very good breakfast with good coffee. The two breakfast servers were alert, and looking after your needs all the time. Besides breakfast, we, also, had a lunch and two dinners here. All delicious! At check in we were greeted with warm cookies. I thought that this was some sort of gimmick, but, after tasting them, I can see why they are famous. Those cookies were so delicious, that I would be surprised if there were not people checking in just for the cookies. We really were very happy that we chose to stay here, as everything was so nice.

Amenities

Pool - Indoor
Center- Fitness
Airport Shuttle - Free
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at DoubleTree by Hilton Hotel Grand Rapids Airport in Grand Rapids (Kentwood), you'll be within a 5-minute drive of Calvin College and Woodland Mall. This hotel is 6.9 mi (11.1 km) from Frederik Meijer Gardens and Sculpture Park and 8.3 mi (13.4 km) from Downtown Market.

Rooms
Make yourself at home in one of the 226 air-conditioned rooms featuring iPod docking stations. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

Dining
You can enjoy a meal at Ganders Restaurant serving the guests of DoubleTree by Hilton Hotel Grand Rapids Airport, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Planning an event in Grand Rapids? This hotel has 7484 square feet (695 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
OnAir2475
|1 review
Overbilled and will not resolve - Beware and Avoid I was overbilled and they have done nothing to fix. I updated the front desk staff with information to correct billing and they confirmed it was fixed. It was NOT and I was grossly overbilled. I contacted the general manager and he sent an email and has not responded to my emails to correct the billing. I am a diamond level member that stays at Hiltons all the time. My recommendation is to AVOID this hotel.
NYU62
|1 review
Very pleased with our 3 day stay here We have never stayed at any Doubletree before, however, it seems that they are the only hotel brand that consistently and dependably provides shuttle service to and from the airport. We arrived in Grand Rapids at 11 pm, and did not want to drive to Lansing (our destination city) with an unfamiliar rental car, in an unfamiliar area at night. So, booked to stay here. I called them to be absolutely sure that they do pick up, no matter the time, and I was told that their service is 24/7, and we were picked up about 5 minutes after our arrival. The next day, we were taken back to the airport, where the car rentals are just across the street. Coming back from Lansing, we stayed two nights here. The hotel is an older building, which has been fully refurbished. Our room was very comfortable, and the Lobby is roomy and happy looking. Every employee we met was cheerful, and friendly. Very nice staff at this hotel. AND.......what a bonus to have such a great restaurant right there. Breakfast was included in our room rate, and the many choices, plus the fresh blueberries, strawberries, melons, and other fruit were awesome. They serve a really very good breakfast with good coffee. The two breakfast servers were alert, and looking after your needs all the time. Besides breakfast, we, also, had a lunch and two dinners here. All delicious! At check in we were greeted with warm cookies. I thought that this was some sort of gimmick, but, after tasting them, I can see why they are famous. Those cookies were so delicious, that I would be surprised if there were not people checking in just for the cookies. We really were very happy that we chose to stay here, as everything was so nice.
4nge14
|1 review
Quick stay for a tournament Rooms were clean and comfortable, although the beds were small. Lots of room in the lobby to hang out and plenty of parking. We were here for a soccer tournament so we got vouchers for the continental breakfast at the restaurant which was nice. It was what you would exect for breakfast. Rooms were pretty quiet considering there was a lot of kids here for a tournament. Lots of places nearby to eat or shop also. I would stay here again
173wesm
|1 review
Never again at this location Left a very expensive drug medication in my hotel room. I called housekeeping that night and again the following day and it was not turned in. The representative stated medication left in rooms were disposed of ..really?? It appeared she did want to be bothered and couldn’t wait to get off the phone . I am not sure if this is a corporate policy or isolated to this Double Tree location but frankly I was traveling on vacation and was forced to return home early. Needless to say it ruined the whole trip.
paulhenk
|1 review
Love this property, front desk staff? Meh. This is such a neat property with a lot of character in room decor! Very clean rooms and property over all. Girls @ Gander served a great breakfast menu. We usually use the app for check in and room(now I remember why we like it), It was not working and the staff behind the desk made the impression we were bothering her. I almost apologized for asking for a cookie( that is normally offered). Without the staff issue I would definitely give a 5.. I hope your experience is a good one. Tons and tons of restaurants & shopping nearby. Very busy area.

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