Holiday Inn Harrisburg - Hershey Area, I-81 by IHG

Do not recommend!!! We arrived to a room where the toilet didn’t flush. We were reluctantly moved to another room…. They wanted to just have someone come look at it but we were trying to shower and get back out for dinner and a concert. In new room for only 30 minutes. Couch in new room was full of stains. TV was tiny. Returned from concert to get to bed…. Found ants in bathroom, bedside table, on the bed and on table below the tv. Ended up leaving hotel at 12:30am as no longer wanted to be there… ended up driving home very disappointed. Hotel is old and looks it. Towels were dingy looking and was mold in the shower. Just don’t recommend.

Do not recommend AT ALL Just wanted to give a quick shout out to Holiday Inn Harrisburg (Hershey Area) I-81 for making our wedding night stay absolute crap_ My mom was nice enough to get us a suite for our wedding night… we arrived and it was trashed, I mean pee in toilet, bed undone, trash and towels around. Not only did it take them forever to clean it up but once they gave us the okay to go back, the keys wouldn’t work. Once we got in the AC didn’t work and there was MOLD on the ceiling. They thought simply $50 off would be fine after we had there hotel full with our wedding guests __ they finally said they would give us the suite for free… yet somehow charged a completely different guest (not my mom or us or anything that could possibly make sense) from our wedding for the suite on top of their correct room!!! Unbelievable, do not recommend what so ever. _

Beware Not a good place to stay for a litany of reasons. Quality of rooms, aggressive communication and lack of understanding of billing charges after our stay. Our bathroom appeared to have some mold and a facet that was not secure. We had to call the cops on the employees after they ambushed my wife and I at dinner in the hotel about an error they had made and we felt threatened by the employees, at which point we were asked to leave in agreement of a refund that we never received. In fact we were charged approximately $300 extra for charges we have been unable to figure out what they are for. Not sure a lawyer is worth such a fee but best to stay somewhere else.

Terrible room condition due to age — renovations said to be in progress but no construction visible. Ask before booking! This hotel is being renovated but I didn’t see any construction taking place. DO NOT stay at this hotel. The room we had (233) is circa 1970. The door lock failed freqently. Had to go to the desk and get a new key card. Still was hard to use. Another guest also had problems. Hotel person admitted having trouble with entry locks. The bathroom has a tiny one bowl sink. The stool and shower is behind a door that you have to push shut. We stayed two days and the shower temperature was always luke-warm. The tub is small and old and drains VERY slow and the water builds up over your feet quickly. The tile grout is grungy. Yuk! No hooks for towels. Fixtures are old. The bedroom curtains drape over a chair positioned in front of the window and the block-out curtain is ripped in places and repaired with black tape on the reverse side, but sunlight still exposes the rips! Looks terrible. Lampshade on one side of bed is crooked and loose. Ceiling is popcorn finish revealing the age of the room. Furniture is old and out-of-date. The beds sag. Woodwork banged up. On top of this, they forgot to make-up our room after the first night. I had to find a housekeeper to get towels. I can’t belivee Holiday Inn would let a room/hotel get to this condition. There is only one small SLOW elevator. Twice we decided to take the stairs instead because of the line to get on was so long. I’m very disappointed and have noticed there is an inconsistency in the quality of Holiday Inn’s.

NO HOT WATER! No hot water when I went to take a shower. Toilet would not flush properly. Desk staff said dismissively, “Sorry, it’s probably because a lot of people are showering at one time.” No offer of compensation. That guy’s colleague at the front desk said, “We’re down to one boiler.” safety, and comfort, of which hot water is a big component, are the basics of good hotel service. There is not good service here.