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Great Wolf Lodge Grapevine, TX

Grapevine, Texas United States of America

Great Wolf Lodge Grapevine, TX
3.1
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heatheroC9474XO
8 days ago
Hotel needs work. Waterpark was fun! Giving this 3/5 only for the fun Magiquest and decent waterpark. Negatives: The hotel rooms need refurbishment. My family stayed in a Wolf Den Suite. This had 1 Queen bed, 1 Bunk bed and a Full sleeper sofa. The sleeper sofa was the most comfortable but still needs an upgrade. The queen bed was very uncomfortable, and the base of the bed moved and was loud with any slight movement. The bunk beds were also very very uncomfortable, hard as a rock, even for my young child. To the point we considered leaving in the middle of the night to sleep elsewhere. The table in the room was sticky and clearly not cleaned. Another guest I spoke with had the same complaints about her room. The entire venue was hot! The lobby and our rooms were miserable. We were sweating the entire time. The elevators need work or more elevators need to be added. The only time we didn't wait for an elevator was first thing in the morning, about 7:30am. At about 9am it was a constant long wait for an elevator. The ordering kiosks at Hungry Wolf Food Hall, only two "worked" inside. The programing is very slow. At the end of ordering an error screen comes up. It took at least five minutes for the screen to go back to normal for the next person to order. Positives: My favorite part was the buffet. A little pricey but well worth it. Every staff member we encountered was beyond kind! From the front desk, store associates, the build a bear employee who helps us was very attentive and kind. We loved the Magiquest. Once we figured out to use the stairs instead of elevators it became a lot of fun for my daughter and me. If you are only there one day, skip it. It does take a long time to complete all the quests. Ideally 3-4 days to spread out the quests would be best. We also liked the unlimited fountain drink refill option, although I feel there should be a fountain drink fill up on the 2nd floor other than the buffet area. My daughter loved the waterpark! It was busy yet we still felt like it was fun and had alot of options and things to do. They do need to add more tubes for the slides and definitely more to the lazy river. Overall, I would go back for the waterpark but I would not stay on property. Great Wolf Lodge needs to put money back into this location. The venue gives a Disney feel but not quite meet the standard we get at Disney. They are doing the wolf ears like Disney and popcorn buckets and such. As a travel agent, I would consider sending families here for the waterpark but not recommend staying on property when there is a better-quality venue across the way.

Property Location
With a stay at Great Wolf Lodge Grapevine, you'll be centrally located in Grapevine, convenient to Cowboys Golf Course and Grapevine Mills Mall. This family-friendly lodge is within close proximity of Grapevine Vintage Railroad and Grapevine Historical Museum.

Rooms
Make yourself at home in one of the 605 air-conditioned rooms featuring refrigerators and microwaves. 20-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

Amenities
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 6 indoor swimming pools, 2 spa tubs, and a complimentary water park. This lodge also features complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.

Dining
Grab a bite to eat at one of the lodge's dining establishments, which include 4 restaurants and a coffee shop/café. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Grapevine? This lodge has 20,000 square feet (2 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
heatheroC9474XO
|1 review
Hotel needs work. Waterpark was fun! Giving this 3/5 only for the fun Magiquest and decent waterpark. Negatives: The hotel rooms need refurbishment. My family stayed in a Wolf Den Suite. This had 1 Queen bed, 1 Bunk bed and a Full sleeper sofa. The sleeper sofa was the most comfortable but still needs an upgrade. The queen bed was very uncomfortable, and the base of the bed moved and was loud with any slight movement. The bunk beds were also very very uncomfortable, hard as a rock, even for my young child. To the point we considered leaving in the middle of the night to sleep elsewhere. The table in the room was sticky and clearly not cleaned. Another guest I spoke with had the same complaints about her room. The entire venue was hot! The lobby and our rooms were miserable. We were sweating the entire time. The elevators need work or more elevators need to be added. The only time we didn't wait for an elevator was first thing in the morning, about 7:30am. At about 9am it was a constant long wait for an elevator. The ordering kiosks at Hungry Wolf Food Hall, only two "worked" inside. The programing is very slow. At the end of ordering an error screen comes up. It took at least five minutes for the screen to go back to normal for the next person to order. Positives: My favorite part was the buffet. A little pricey but well worth it. Every staff member we encountered was beyond kind! From the front desk, store associates, the build a bear employee who helps us was very attentive and kind. We loved the Magiquest. Once we figured out to use the stairs instead of elevators it became a lot of fun for my daughter and me. If you are only there one day, skip it. It does take a long time to complete all the quests. Ideally 3-4 days to spread out the quests would be best. We also liked the unlimited fountain drink refill option, although I feel there should be a fountain drink fill up on the 2nd floor other than the buffet area. My daughter loved the waterpark! It was busy yet we still felt like it was fun and had alot of options and things to do. They do need to add more tubes for the slides and definitely more to the lazy river. Overall, I would go back for the waterpark but I would not stay on property. Great Wolf Lodge needs to put money back into this location. The venue gives a Disney feel but not quite meet the standard we get at Disney. They are doing the wolf ears like Disney and popcorn buckets and such. As a travel agent, I would consider sending families here for the waterpark but not recommend staying on property when there is a better-quality venue across the way.
908sandig
|1 review
Nice But Not Worth the High Cost We arrived from San Antonio at approximately 4pm on a Thursday. Our waterpark passes were good thru the close of the next day. We utilized their valet parking as we had a lot of bags and a cooler. Valet was good thru 11:30pm the next night. Sweet. Only $30. Check in was easy. No long wait. Of course they try to upsell you on whatever they have available. They sold me on a Cabana for the next day at $150. Not terrible as we wanted to stay until 4pm Friday. After check in we were mobbed by the Hilton timeshare people. I didnt appreciate that. They just wouldnt stop. Just annoying. That evening before story time and the dance party in the Grand Hall we decided to try the buffet. That was the worst decision. Food was so bad. Not much for kids. Food was overcooked or had been sitting out for hours. I do not recommend it. Dance party was another upsell. As soon as the lights went down they brought out all the lighted toys to sell. Nothing really affordable so you can hear parents grumbling to kids they cant get anything. Before bed we wanted to dry our swimsuits for the next day only to find out they do not offer Guest Laundry. Heck, even Motel 6 had guest laundry. The indoor and outdoor swimpark was fun. The lifeguards looked like they didnt want to be there. Rooms do not come with iron and iron board either. You have to call to request. This was a nice stay but didnt have a Resort vibe.
Q1199COrebeccac
|1 review
Would not recommend!! DONT COME. We went there in March for spring break. Just for about one day. As we got in it was disorganized. Warning Long Review!! The parking was horrendous and impossible to find one spot and as we did the space itself was big enough for the car to fit but the person next to the spot parked sideways so we had to keep looking. As we walked to the place no one helped us with our numerous bags, so we dragged them in. The check in line was very slow and long and short staffed so my daughter and i went to look around the lobby, and there was also a huge window showing the water park, which by the way was completely over crowded. We get into our room: Very dinghy and bland, it had one small bed that only my husband could fit on so I would have to sleep on a bunkbed with my daughter. There was no wi-fi which was very inconvenient. The bathroom was very small. Also the ice machine did not work and neither did the elevators half of the day. We come downstairs in our swimsuits, just as I said; completely overcrowded. The "wave pool" was about 2 feet waves and the lifeguard kept getting everyone hyped up for a so called "huge wave" which was about 2 feet also. The lines were very long and slow and all the beach chairs were taken up and the lazy river was packed with floats. It's a very kid friendly place but nothing really adult friendly. There was a rock activity and magic quest thing but it was also short staffed. We come back from dinner and go into the room. We could not sleep in this room at all. It was very dirty and dinghy. So we left as soon as we could. If I could give this zero stars I would have already done it.
JLHoz
|1 review
Beware of your room selection and options I had reserved a Luxury 1 bedroom suite that was confirmed by Hilton. When I arrived at 6pm, I was informed that my room had been given away and then came the "behind the desk scrambled." Looking at the computer, back to the supervisor's office, back to the screen, etc. Finally, the supervisor brings out a book of floorplans to show me that the only room they had was just as good as what I had reserved. Upon entering the room, I was sorely disappointed with the design and makeup of the room. It was a room for disabled people with a bed in the living room and an h/p bathroom upon entering plus a single bedroom at the back. Neither sink for either bathroom were inside but outside the bathrooms. The bathroom for disabled people with no lip at the shower edge wasn't working appropriately and the water flooded the remainder of the bathroom. The maintenance man arrived, immediately knew what the problem was and told us that they had implored the front desk not to give out this room because of that problem. They informed me that there were no other options at the time. There was only a couch with mismatched cushions and a small round table with 2 wooden chairs. The living room TV was across from the living room bed. NOT a Luxury 1 bedroom suite at all.
GrandTour530155
|1 review
EXCESSIVE FEES AND NOW $20 A NIGHT PARKING! This place always figures out a way to get money! Now they are charging $20 a night for parking. Such a shame! There are so many more options that don't have a problem providing parking for their guests, especially when we spend nice money on rooms per night, amenities, food, resort fees and even $100 a night deposit! If you are going to charge Hilton parking fees at least make upgrades. Make them your last choice.

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