Great Wolf Lodge Grapevine, TX

Grapevine, Texas United States of America

Great Wolf Lodge Grapevine, TX
3.1
Availability
treyc523
2 days ago
Great Wold Grapevine, just so-so....value?? We just returned from our 3 day stay at Great Wolf Lodge in Grapevine, TX. Like the average reviews ours was also a mixed bag. The good: 1) Most of the staff were at least pleasant with some being outright helpful and friendly. One, in particular, was Jo Ann W. in the gift shop. We purchased some bubble maker toys for some of our grandchildren. She assembled them and tested them before we even left the counter. She was fantastic, especially since one of the toys was defective right from the package so she got another one and assembled it and tested it before she would "let" us leave. :-) 2) The rooms are very large and well laid out. They did a recent renovation so the rooms were clean with no odd smells. The fridge worked well. The only complaint is that for such a large room I would have liked a little bigger table and at least 1 more chair, but this is a small complaint. 3) The ice cream shop (this was the only onsite dining experience we had). The prices look high until you see the serving size. The individual scoops are very big and we also had the banana split. It is very high priced until you see the size. I would definitely recommend sharing it at least between 2 people and maybe 3. It is HUGE!! 4) The Magi -Quest was the highlight for our entire family. They enjoyed dressing up and going on their quests. This was true for all of the kids from 5-38. :-) The not so good: 1) Parking is $19 per night per vehicle. While this is not out of the ordinary, Great Wolf Lodge does not offer this information up front at any time from reservation to check in, even including the multiple emails prior to arrival trying to upsell your stay. Very deceptive business practice. I had to do an internet search to even learn they charge for parking. 2) There is a large dislinkage between the customer service number for Great Wolf Lodge and the staff at the actual location. I had 5 different reservations and was getting in on a special rate that was expiring in a few minutes. I just did the reservations quickly to take advantage of the rates but only put them under my name. Customer service said this wasn't an issue and my family could arrive before me and use the waterpark and other resort features even though everything was on my card. At the location we learned this is NOT the case and one front desk person really made life difficult for 2 of my adult children and their families. 3) We were there on a non-holiday weekend and it was PACKED. The outdoor pool was open and we had no problem finding chairs (not shaded) but the indoor park was almost standing room only. 4) We had one of the rooms with AC problems that took a couple of calls to maintenance to get them to come look at it. It wasn't until my son threatened to request compensation for the room not cooling below 84 that they finally came to fix it. Once fixed we had no further problems all weekend. 5) This is an extremely small gripe, but the vast majority of vehicles there are family vehicles, ie, SUV, truck, etc. Yet, the gates to come in and out of parking have the scanner for your wrist band (which should be on your wrist, so not very convenient to scan) is so low I literally had to get out of my truck to use it. You'd think that a family resort would know its customer base and make things as convenient as possible.

Property Location
With a stay at Great Wolf Lodge Grapevine, you'll be centrally located in Grapevine, convenient to Cowboys Golf Course and Grapevine Mills Mall. This family-friendly lodge is within close proximity of Grapevine Vintage Railroad and Grapevine Historical Museum.

Rooms
Make yourself at home in one of the 605 air-conditioned rooms featuring refrigerators and microwaves. 20-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

Amenities
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 6 indoor swimming pools, 2 spa tubs, and a complimentary water park. This lodge also features complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.

Dining
Grab a bite to eat at one of the lodge's dining establishments, which include 4 restaurants and a coffee shop/café. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Grapevine? This lodge has 20,000 square feet (2 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
treyc523
|1 review
Great Wold Grapevine, just so-so....value?? We just returned from our 3 day stay at Great Wolf Lodge in Grapevine, TX. Like the average reviews ours was also a mixed bag. The good: 1) Most of the staff were at least pleasant with some being outright helpful and friendly. One, in particular, was Jo Ann W. in the gift shop. We purchased some bubble maker toys for some of our grandchildren. She assembled them and tested them before we even left the counter. She was fantastic, especially since one of the toys was defective right from the package so she got another one and assembled it and tested it before she would "let" us leave. :-) 2) The rooms are very large and well laid out. They did a recent renovation so the rooms were clean with no odd smells. The fridge worked well. The only complaint is that for such a large room I would have liked a little bigger table and at least 1 more chair, but this is a small complaint. 3) The ice cream shop (this was the only onsite dining experience we had). The prices look high until you see the serving size. The individual scoops are very big and we also had the banana split. It is very high priced until you see the size. I would definitely recommend sharing it at least between 2 people and maybe 3. It is HUGE!! 4) The Magi -Quest was the highlight for our entire family. They enjoyed dressing up and going on their quests. This was true for all of the kids from 5-38. :-) The not so good: 1) Parking is $19 per night per vehicle. While this is not out of the ordinary, Great Wolf Lodge does not offer this information up front at any time from reservation to check in, even including the multiple emails prior to arrival trying to upsell your stay. Very deceptive business practice. I had to do an internet search to even learn they charge for parking. 2) There is a large dislinkage between the customer service number for Great Wolf Lodge and the staff at the actual location. I had 5 different reservations and was getting in on a special rate that was expiring in a few minutes. I just did the reservations quickly to take advantage of the rates but only put them under my name. Customer service said this wasn't an issue and my family could arrive before me and use the waterpark and other resort features even though everything was on my card. At the location we learned this is NOT the case and one front desk person really made life difficult for 2 of my adult children and their families. 3) We were there on a non-holiday weekend and it was PACKED. The outdoor pool was open and we had no problem finding chairs (not shaded) but the indoor park was almost standing room only. 4) We had one of the rooms with AC problems that took a couple of calls to maintenance to get them to come look at it. It wasn't until my son threatened to request compensation for the room not cooling below 84 that they finally came to fix it. Once fixed we had no further problems all weekend. 5) This is an extremely small gripe, but the vast majority of vehicles there are family vehicles, ie, SUV, truck, etc. Yet, the gates to come in and out of parking have the scanner for your wrist band (which should be on your wrist, so not very convenient to scan) is so low I literally had to get out of my truck to use it. You'd think that a family resort would know its customer base and make things as convenient as possible.
V6667QRmonicac
|1 review
STAY AWAY HORRIBLE EXPERIENCE AT THE WEBSTER LOCATION!! STAY AWAY NO SUPERVISION AT ALL FOR THE LITTLE KIDS JUST HORRIBLE. WARNING
H8892VChie
|1 review
Not worth the price of the room We booked the Great Wolf lodge room for family. The room is big and has great activities for kids. However, there was not enough soap or shampoo in the bathroom. The hair dryer didn’t work. The carpet feels dirty. Overall, it wasn’t a good experience.
P2885SRelainef
|1 review
Our Great Wolf experience ⭐️⭐️⭐️ (3 out of 5) Our stay at Great Wolf Lodge had some wonderful highlights but also some frustrating challenges. What I liked: The hotel was very clean, and there were plenty of staff members available and willing to help. Everyone we interacted with was friendly and accommodating. A special thank you to the manager who went out of her way to get oatmeal for me, such a kind gesture! There were also plenty of luggage carts available, which made moving in and out much easier. The Great Wolf Lodge app and the helpful text messages they sent during our stay were also a great touch and made navigating the lodge much easier. Areas for improvement: • The breakfast buffet was somewhat disappointing. Both days it was out of coffee and creamer. • The parking lot system was a nightmare. Guests had to scan hotel bracelets to leave, but they weren’t working properly. Even after notifying staff, we waited 30 minutes to exit. It became so frustrating that we eventually called the non-emergency police line, it appeared that is why the staff came running to let us out. • The elevators were another huge issue. One set wasn’t working part of the time, and the waits were so long it made checking out by 11 AM nearly impossible. To make matters worse, they will charge for an extended stay. • The restrooms were not kid-friendly — no small steps for children to reach the sinks. • The lodge wasn’t great for guests needing assistance. Accessibility needs serious improvement. Overall: The cleanliness of the hotel, the friendliness of the staff, and the convenience of the app and text updates were the best parts of our stay. However, the facility and operational issues — especially with parking, elevators, and accessibility, made the experience frustrating and stressful. With improvements in these areas, this could be a much more enjoyable stay for families and all guests. Next time I go back I will definitely ask for room on the first floor that will definitely avoid the elevator situation.
Seven7777
|1 review
This place has really gone downhill. Where is management? We came for Labor Day weekend, and our room was $1700 total. Not a cheap place. -Our room was not clean. Every single surface was sticky, had never been wiped down. Floor wasn't clean. Room hadn't been dusted. Roaches and other bugs in the room, I'll attach pics. You shouldn't be getting such a trashy room for $500 a night! - Labor Day weekend, one of the busiest weekends of the year, ONE employee working the lobby desk. It was never more than one. It was always just one. There was ALWAYS a line at the service desk, a long line. - The hours are stupid and force activities to be overcrowded. Water park doesn't open until 10, so Magi Quest and everything else are unbearably crowded before then. Water park then closes early, at 8, so after 8, once again, everything is too crowded. Water park should be 9 to 9. Any other resort you go to, like the big ones in the Orlando areas, pools are open til 10 or 11! - Most employees were incredibly nice and helpful but on departure morning, there was a huge line at the elevators and about 10 housekeepers waiting there as well. An elevator opened, and they all ran to get on ahead of guests. One housekeeper very kindly said, "Shouldn't we let the guests go first?" And the others basically said,"lol no, who cares about them? They can get the next one. " They were not aware that I spoke Spanish, and I heard all of that. I do appreciate the one trying to be helpful, though. Very kind of her. - Magi Quest shouldn't be located near hotel rooms. Obviously, you've already built the building, and it can't be moved, but I have no idea WHAT the architects or designers were thinking there. There are kids running and screaming and casting spells until midnight right outside peoples' hotel rooms. I'm so glad we didn't have one of those rooms. It's also dumb that it's on 4 floors because there are constantly kids running up and down stairs, in and out of elevators, alone--- it's so unsafe. Never in my WILDEST dreams would I let my 5 year old daughter in a bikini go running off in a hotel elevator alone with grown men she doesn't know but whatever, not my business. Jeeze Louise. Not coming back to this location. Yall need a lot of improvement.

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