Great Wolf Lodge Grapevine, TX

Nice But Not Worth the High Cost We arrived from San Antonio at approximately 4pm on a Thursday. Our waterpark passes were good thru the close of the next day. We utilized their valet parking as we had a lot of bags and a cooler. Valet was good thru 11:30pm the next night. Sweet. Only $30. Check in was easy. No long wait. Of course they try to upsell you on whatever they have available. They sold me on a Cabana for the next day at $150. Not terrible as we wanted to stay until 4pm Friday. After check in we were mobbed by the Hilton timeshare people. I didnt appreciate that. They just wouldnt stop. Just annoying. That evening before story time and the dance party in the Grand Hall we decided to try the buffet. That was the worst decision. Food was so bad. Not much for kids. Food was overcooked or had been sitting out for hours. I do not recommend it. Dance party was another upsell. As soon as the lights went down they brought out all the lighted toys to sell. Nothing really affordable so you can hear parents grumbling to kids they cant get anything. Before bed we wanted to dry our swimsuits for the next day only to find out they do not offer Guest Laundry. Heck, even Motel 6 had guest laundry. The indoor and outdoor swimpark was fun. The lifeguards looked like they didnt want to be there. Rooms do not come with iron and iron board either. You have to call to request. This was a nice stay but didnt have a Resort vibe.

Would not recommend!! DONT COME. We went there in March for spring break. Just for about one day. As we got in it was disorganized. Warning Long Review!! The parking was horrendous and impossible to find one spot and as we did the space itself was big enough for the car to fit but the person next to the spot parked sideways so we had to keep looking. As we walked to the place no one helped us with our numerous bags, so we dragged them in. The check in line was very slow and long and short staffed so my daughter and i went to look around the lobby, and there was also a huge window showing the water park, which by the way was completely over crowded. We get into our room: Very dinghy and bland, it had one small bed that only my husband could fit on so I would have to sleep on a bunkbed with my daughter. There was no wi-fi which was very inconvenient. The bathroom was very small. Also the ice machine did not work and neither did the elevators half of the day. We come downstairs in our swimsuits, just as I said; completely overcrowded. The "wave pool" was about 2 feet waves and the lifeguard kept getting everyone hyped up for a so called "huge wave" which was about 2 feet also. The lines were very long and slow and all the beach chairs were taken up and the lazy river was packed with floats. It's a very kid friendly place but nothing really adult friendly. There was a rock activity and magic quest thing but it was also short staffed. We come back from dinner and go into the room. We could not sleep in this room at all. It was very dirty and dinghy. So we left as soon as we could. If I could give this zero stars I would have already done it.

Beware of your room selection and options I had reserved a Luxury 1 bedroom suite that was confirmed by Hilton. When I arrived at 6pm, I was informed that my room had been given away and then came the "behind the desk scrambled." Looking at the computer, back to the supervisor's office, back to the screen, etc. Finally, the supervisor brings out a book of floorplans to show me that the only room they had was just as good as what I had reserved. Upon entering the room, I was sorely disappointed with the design and makeup of the room. It was a room for disabled people with a bed in the living room and an h/p bathroom upon entering plus a single bedroom at the back. Neither sink for either bathroom were inside but outside the bathrooms. The bathroom for disabled people with no lip at the shower edge wasn't working appropriately and the water flooded the remainder of the bathroom. The maintenance man arrived, immediately knew what the problem was and told us that they had implored the front desk not to give out this room because of that problem. They informed me that there were no other options at the time. There was only a couch with mismatched cushions and a small round table with 2 wooden chairs. The living room TV was across from the living room bed. NOT a Luxury 1 bedroom suite at all.

EXCESSIVE FEES AND NOW $20 A NIGHT PARKING! This place always figures out a way to get money! Now they are charging $20 a night for parking. Such a shame! There are so many more options that don't have a problem providing parking for their guests, especially when we spend nice money on rooms per night, amenities, food, resort fees and even $100 a night deposit! If you are going to charge Hilton parking fees at least make upgrades. Make them your last choice.

Great Customer Service- Bryson I wanted to take a moment to recognize Bryson for his outstanding professionalism and customer service during our recent visit to Great Wolf Lodge. From the moment we checked in, Bryson went above and beyond to ensure our experience was smooth, enjoyable, and stress-free. He greeted us with a warm smile, answered all of our questions with patience and clarity, and made sure every detail of our stay was taken care of. It’s rare to encounter someone so attentive, courteous, and genuinely dedicated to making guests feel welcomed and valued. Thanks to Bryson, our trip started on the right foot—and his service truly set the tone for a memorable family getaway. Great Wolf Lodge is lucky to have him on the team!