Great Wolf Lodge Grapevine, TX

Not worth the price of the room We booked the Great Wolf lodge room for family. The room is big and has great activities for kids. However, there was not enough soap or shampoo in the bathroom. The hair dryer didn’t work. The carpet feels dirty. Overall, it wasn’t a good experience.

Our Great Wolf experience ⭐️⭐️⭐️ (3 out of 5) Our stay at Great Wolf Lodge had some wonderful highlights but also some frustrating challenges. What I liked: The hotel was very clean, and there were plenty of staff members available and willing to help. Everyone we interacted with was friendly and accommodating. A special thank you to the manager who went out of her way to get oatmeal for me, such a kind gesture! There were also plenty of luggage carts available, which made moving in and out much easier. The Great Wolf Lodge app and the helpful text messages they sent during our stay were also a great touch and made navigating the lodge much easier. Areas for improvement: • The breakfast buffet was somewhat disappointing. Both days it was out of coffee and creamer. • The parking lot system was a nightmare. Guests had to scan hotel bracelets to leave, but they weren’t working properly. Even after notifying staff, we waited 30 minutes to exit. It became so frustrating that we eventually called the non-emergency police line, it appeared that is why the staff came running to let us out. • The elevators were another huge issue. One set wasn’t working part of the time, and the waits were so long it made checking out by 11 AM nearly impossible. To make matters worse, they will charge for an extended stay. • The restrooms were not kid-friendly — no small steps for children to reach the sinks. • The lodge wasn’t great for guests needing assistance. Accessibility needs serious improvement. Overall: The cleanliness of the hotel, the friendliness of the staff, and the convenience of the app and text updates were the best parts of our stay. However, the facility and operational issues — especially with parking, elevators, and accessibility, made the experience frustrating and stressful. With improvements in these areas, this could be a much more enjoyable stay for families and all guests. Next time I go back I will definitely ask for room on the first floor that will definitely avoid the elevator situation.

This place has really gone downhill. Where is management? We came for Labor Day weekend, and our room was $1700 total. Not a cheap place. -Our room was not clean. Every single surface was sticky, had never been wiped down. Floor wasn't clean. Room hadn't been dusted. Roaches and other bugs in the room, I'll attach pics. You shouldn't be getting such a trashy room for $500 a night! - Labor Day weekend, one of the busiest weekends of the year, ONE employee working the lobby desk. It was never more than one. It was always just one. There was ALWAYS a line at the service desk, a long line. - The hours are stupid and force activities to be overcrowded. Water park doesn't open until 10, so Magi Quest and everything else are unbearably crowded before then. Water park then closes early, at 8, so after 8, once again, everything is too crowded. Water park should be 9 to 9. Any other resort you go to, like the big ones in the Orlando areas, pools are open til 10 or 11! - Most employees were incredibly nice and helpful but on departure morning, there was a huge line at the elevators and about 10 housekeepers waiting there as well. An elevator opened, and they all ran to get on ahead of guests. One housekeeper very kindly said, "Shouldn't we let the guests go first?" And the others basically said,"lol no, who cares about them? They can get the next one. " They were not aware that I spoke Spanish, and I heard all of that. I do appreciate the one trying to be helpful, though. Very kind of her. - Magi Quest shouldn't be located near hotel rooms. Obviously, you've already built the building, and it can't be moved, but I have no idea WHAT the architects or designers were thinking there. There are kids running and screaming and casting spells until midnight right outside peoples' hotel rooms. I'm so glad we didn't have one of those rooms. It's also dumb that it's on 4 floors because there are constantly kids running up and down stairs, in and out of elevators, alone--- it's so unsafe. Never in my WILDEST dreams would I let my 5 year old daughter in a bikini go running off in a hotel elevator alone with grown men she doesn't know but whatever, not my business. Jeeze Louise. Not coming back to this location. Yall need a lot of improvement.

Lack of hospitality More frustration than pleasure this trip. Our 1st trip was amazing!! This time, I took my great niece for a 2nd trip and paid for all the extras- a Wolf pass for both of us, breakfast buffet, build a bear, extra bowling and laser tag, extra money toward arcades, gift shop, and even late checkout. We had phenomenal service from at Bulid a Bear and a few others stood out that provided good service by meeting expectations. However, there were lots of frustrations. These were the biggest ones- At the breakfast buffet, we were seated and told to head to the buffet to only come back and find a family was seated at our table and had to figure out a new table because of poor process or lack of communication between hosts. Then, we paid for late checkout (2pm) to have the convenience of our room while playing in the water park longer and ability to shower off after to get ready for our next adventure in Frisco. We headed to our room just before 1pm and found that we were locked out. We tried texting in the app for service, as we had been able to do, with no answer. We tried calling with no answer. So we had to go all the way back to the front desk in our swimsuits, told the front desk person that we were locked out, and were told “my break just started. You’ll have to go to the back of the line.” I asked her to get a manger or someone that could help me as it was already 1:15 and we only had until 2 and needed to shower and pack. A person happen to walk out of an office at that time and helped me get a new bracelet which I saw her activate for charges and parking. Never did anyone apologize and I felt like I was an inconvenience although I was the one standing in a swimsuit locked out of my room. She gave me an extra 5-minutes on my time and I had to request 15min for the time already lost and having to return to my room. She huffed but gave it to me. Then, when we went to exit the parking lot, my new bracelet would not work. I finally tried my original bracelet (which was on my right wrist- be sure to put it on your left or you’ll have to almost get out to scan it) and was able to exit. While this was occurring, a manager appearing to fix the gate approached me hearing my frustration and asked if he could do anything to make it right, but I told him I was fine and was going to let it all go. THEN I got charged for towels not returned and was officially frustrated knowing when I returned towels I even asked the guy if he scanned them in and he said “you’re good”. I almost think this happened my last stay as well but did not check before writing this. Now I feel like they do it automatically because I’m sure many don’t check charges. So check your charges and make the people returning your towels show you it was returned on their screen (which faces only them) to save yourself the hassle I went through to get the charges removed. I was on the phone for 22-minutes before I got a case number for escalation to be reviewed. Because I did not feel confident in the person assisting me, I asked for a manager who confirmed my case number but then proceeded to let me know she wasn’t sure why it was escalated instead of refunded and said it should not have taken 22min. She refunded me, listened to my frustrations, and by this time it was over 30min but she did a good job of helping me. I took my 4 nieces and sister to Gaylord earlier this year and loved every minute of it. I’d rather spend my money there and even drive a little further to try out Kalahari or other kid friendly resort (Universal Studios Frisco 2026!) before going to a place who couldn’t say “I am so sorry you got locked out! Let me get someone to help you get that fixed since my break just started” and “I see it’s already 1:20, let me add that time back you lost”. Thank you to the manager who offered his assistance at the gait. You were very kind and seemed sincere. Hopefully staff learns some hospitality from you.

Hotel needs work. Waterpark was fun! Giving this 3/5 only for the fun Magiquest and decent waterpark. Negatives: The hotel rooms need refurbishment. My family stayed in a Wolf Den Suite. This had 1 Queen bed, 1 Bunk bed and a Full sleeper sofa. The sleeper sofa was the most comfortable but still needs an upgrade. The queen bed was very uncomfortable, and the base of the bed moved and was loud with any slight movement. The bunk beds were also very very uncomfortable, hard as a rock, even for my young child. To the point we considered leaving in the middle of the night to sleep elsewhere. The table in the room was sticky and clearly not cleaned. Another guest I spoke with had the same complaints about her room. The entire venue was hot! The lobby and our rooms were miserable. We were sweating the entire time. The elevators need work or more elevators need to be added. The only time we didn't wait for an elevator was first thing in the morning, about 7:30am. At about 9am it was a constant long wait for an elevator. The ordering kiosks at Hungry Wolf Food Hall, only two "worked" inside. The programing is very slow. At the end of ordering an error screen comes up. It took at least five minutes for the screen to go back to normal for the next person to order. Positives: My favorite part was the buffet. A little pricey but well worth it. Every staff member we encountered was beyond kind! From the front desk, store associates, the build a bear employee who helps us was very attentive and kind. We loved the Magiquest. Once we figured out to use the stairs instead of elevators it became a lot of fun for my daughter and me. If you are only there one day, skip it. It does take a long time to complete all the quests. Ideally 3-4 days to spread out the quests would be best. We also liked the unlimited fountain drink refill option, although I feel there should be a fountain drink fill up on the 2nd floor other than the buffet area. My daughter loved the waterpark! It was busy yet we still felt like it was fun and had alot of options and things to do. They do need to add more tubes for the slides and definitely more to the lazy river. Overall, I would go back for the waterpark but I would not stay on property. Great Wolf Lodge needs to put money back into this location. The venue gives a Disney feel but not quite meet the standard we get at Disney. They are doing the wolf ears like Disney and popcorn buckets and such. As a travel agent, I would consider sending families here for the waterpark but not recommend staying on property when there is a better-quality venue across the way.