Great Wolf Lodge Illinois

Great getaway esp for smaller children We went with our four-year-old grandson as his Christmas gift in mid January. All of the staff were very friendly and supportive of the kids. We were especially impressed with the level of training. Lifeguards Nd other staffers were very supportive and caring of the children really enthusiastic on the waterslide as well as keeping the kids safe. Also very impressed with all of the wave pool lifeguards the entire week very thorough and took their job seriously

Never Again - Go to Disney for a Better Bargain Consumer Warning for Families Considering Great Wolf Lodge in Gurnee, IL We just returned from a weekend stay and I truly wish someone had spelled this out before we booked. We did everything right: bought Wolf Pack passes in advance, downloaded the app, and tried to be budget-conscious. Despite that, we spent MORE than we did on our last Disney trip of the same length — with nowhere near the value. _ What families should know: • Room cleanliness was unacceptable — gum stuck to bedposts, socks under bunk beds that weren’t ours • No microwave or coffee maker in the room _ The hidden and add-on costs never stopped: • Parking fees • MagiQuest wands not included • Rope course charged extra despite being listed as included • $15 per towel threats if one is lost • Build-A-Bear “premium” dolls/upgrades not disclosed even after asking (we brought 6 kids) • Gem mining = $60 per bag • Food averaging $15+ per child, drinks not included, no family pricing • Even “free” refills are limited • Breakfast passes expired unexpectedly _ The resort is intentionally laid out to make it nearly impossible not to spend more. Parents trying to say no don’t stand a chance. _ Nightly dance parties last ~15 minutes and conveniently place vendors selling overpriced, low-quality bubble wands right next to excited kids. _️ Operational frustrations: • No visible arcade attendant (over an hour to fix a ticket issue) • One single cashier in the prize shop despite long lines ✅ The one positive: the waterpark itself was clean and well maintained given the crowds. _ Bottom line: Fun memories for kids, but wildly overpriced and misleading. This is not an all-inclusive experience and ended up costing more than Disney for far less return. ➡️ Next time: we’ll skip the resort, buy day passes to a waterpark, and stay in an Airbnb. Far more control, far better value. If this helps even one family avoid sticker shock, it’s worth sharing.

Other then infested rm place overall was ok Room was infested with roaches, I showed front desk n they did nothing light in bedroom isn't work I hope they didn't get in my bags, bags will be throughly checked

Good getaway with kids Very crowded, but besides that... great place to stay for a little staycation! Although the place is targeted generally for younger audiences, so their stuff is very shallow

Bed bugs infestation There are bed bugs at the gurnee location. 4th floor, tower 2- we discovered one took a picture and even gave it to the housekeeper. They heat treated our items but without knowledge of bed bugs you can easily bring them back home with you. We had items that could not be treated in the tent and we have experienced bites after returning home. They said a 3rd party company handles these issues and will get back with us if there is an infestation. No one has gotten back with us. I have tried for days to get answers. My family and children have been traumatized and have now spent a small fortune on replacing clothes, bedding, pesticides, natural repellents and much more. No one answers the front desk phone you will spend hours trying to get through. Email chains have gone nowhere and they are most likely going to have a class action lawsuit as personal lawyers do not like taking these small cases. It seems like alot of reviewers have been dealing with the same issues as us. I am praying that we have resolved any infestation starting at home but we will never stay at great wolf again. I do not recommend this location. Save yourself.