Holiday Inn Express Harrisburg I-81 – Hershey By IHG

HOTEL TRAP EXPLOITING SENIORS BEWARE this Hotel is a TRAP taking Advantage of seniors who are not computer/internet savvy who book reservation via direct telephone with hotel associate… Grievances include initial non- disclosure of non- refundable cancellation policy with reservation associate priority being upselling of membership/ rewards…Next level robbery is demanding immediate CC full payment of stay despite booking dates being 6-weeks out…Ridiculous daily rate $549 for 2-night stay despite being able to book same room/dates for $350 online ( you think this senior wasn’t taken advantage of ???)….No resolution/refund for 82 yo senior who booked reservation in error even though request to cancel was made <24 hrs after booking only becoming aware of cancellation/charge policies when emailed confirmation# later in the day and reviewed by family member……Forfeiture of total stay cost $549 if cancelled as per this hotel’s policy…No refund….Multiple calls to hotel with referral to guest service manager resulted in initial no call back within48 hrs requiring yet continued call to hotel management…Absolute refusal of refund with penalty forfeiture of TOTAL stay cost if reservation cancelled per their policy even when calls to IHG for escalated inquiry/complaint were made…Absolutely NO HOSPITALITY in this Hotel or Corporate IHG…Would DEFINITELY NOT RECOMMEND this Hotel or any IHG property Nationwide … if I could rate (-5) Star for Customer Service I would in a Heartbeat…. Senior Reservation Bookers Beware!!!!

Just OK There are three levels of HIEs in America- Good, OK, Bad. I classify this as "OK". It is an old property that was updated a number of years ago. Very small rooms, a bit worn out. Cleanliness is average to below average. Gym is just one treadmill in a room the size of a walk-in closet. There is a fantastic casual Indian restaurant located at the truck stop across the street. Truly delicious.

Would come back Good clean room. Kids enjoyed the pool. Nice looking view right off of I-81. Breakfast was also pretty good. The front desk staff were very helpful in fulfilling our request Nakia was such a help when we were leaving.

Noisy rooms Renovated rooms were smartly decorated. Suites means lots of room. The problem is the lack of insulation between rooms. We were awakened by the neighbors alarm at 5 am and heard the two ladies chatting non stop for one hour. Check in was smooth and staff helpful.

Atrocious Customer Service Arrived at 1:50 PM on a Sunday to check in. Was informed I couldn't check in until 3:00. I mentioned that I was a Platinum member with early check in privilege. The woman working stated there were no rooms available for early check in. I mentioned to her that there were 2 cars in the parking lot and the lobby was empty and that she absolutely had rooms available in her 4 or 5 floor hotel. There was no one there. She then changed her tune and said it was company policy to make me wait for a room. So she lied straight to my face. All the while, she did this with a smug look on her face. 30 years as an IHG member and I've never been turned down for an early check in unless they really didn't have a room and then I usually had to wait less than an hour to get the early check in. Once I got into the room, the tv didn't work and I had to go down and have my room changed. Additionally, I called the Front Office Manager, Petey Waple, 3x over the next couple days to discuss the incident and he never picked up or returned the phone call. Is this really how you choose to treat a long time IHG member who spends 5-6 visits per year at your particular hotel? I'll never stay here ever again. There are too many other choices to be treated this way.