Holiday Inn Express & Suites Hiawassee by IHG

renovated hotel This hotel has made some really amazing changes recently. The hotel looks beautiful since the renovation. Staff is wonderful, welcoming and accommodating. The rooms were clean and beds were comfortable. I would definitely stay here again.

Not the best but not the worst. Not the best but not the worst. Customer service is completely hit or miss depending on who you get - service is worse overnight as they seem to put their best people on daytime shifts (understandable). I booked a one week stay and was bumped out of my scheduled room the first night because an employee needed it to throw a party (a staff member actually told me this). The replacement room had only scorching hot water, so I was given access to the room next door to safely take a shower. That was a nice gesture, but it would have been better to check into the room that was paid for from the start. Once in the correct room, I discovered one of the AC / heat units didn't work and the "kitchenette" consisted of a microwave and a million cabinets (no stove or way to heat water which was the entire reason I booked it). I also found some glow sticks taped to the walls (from the employee's party I presume). My key timed out at least 3 times and the front desk was not thrilled to help. I had booked an early checkout by phone but the desk staff told me it wouldn't be possible, and it took a couple calls to a manager to fix the problem. At 11am, housekeeping almost broke the door trying to enter, so apparently nobody told them. Pros: the space was huge, there was a bathtub / shower combo, two couches, two TVs, the bedding was comfortable, breakfast was decent, and the housekeeping staff was really nice. The main downfall was customer service. In areas with limited choices, it's easy for management to be less than professional and accommodating, so it's a shame this affects the overall customer experience.

First stay Great customer service! The staff was very pleasant and welcoming. In the future, I will definitely stay here again. The Loyalty program is well worth joining. Without even asking, I was upgraded to a suite. The upgrade perks are top shelf! I love IHG One Rewards!!

Price on line & price they charged almost double They charged me $190 per night, price on line was half that , i inquired but no change, place is a mess too, being remodeled. Cant usepool, equipment every where, breakfast are a mess , i do not recommend this place and they should not put prices on line that they do not honor, there are no reasons for up charging. No there no Autumn leaves or special events to warrant the increase.

WARNING This hotel is under MAJOR renovation! We drove out of our way 50 miles so we could stay at a Holiday Inn. My bad, i did not see anything on the web site that indicated this hotel is under construction. As you see below, the lobby has a beautiful fireplace but the rest of it is completely torn up. No front desk, very loud work crew and equipment, and a very unorganized clerk. We were so disappointed but, tired of driving, we checked in anyway…We were given a room on the third floor far away from the construction noise. Unfortunately we were given the wrong key TWICE. The third floor was still being renovated, no baseboards, hallway air conditioner missing, but the laundry was on the third floor and only cost $1 for washer and $1 for dryer. We did have to move the washer over to get the plug firmly seated in the socket. Our room, when we finally got in (the door was actually stuck shut and was hard to both open and close) looked great. We were in a suite room with two queen beds. The room was clean except for the bathroom floor. One of the beds was up against the window and airconditioner, so to open the blind we had to crawl across the bed. The air conditioner was blocked by the bed but did cool the room. The pool was very relaxing after we unplugged the electric cord going to the pool cleaner in the pool. The water was refreshing. The pool itself hasnt been renovated but the flooring around the pool has…with nice white floor tile. Talk about slippery when wet. Now for breakfast…we have enjoyed the HI breakfasts and they have been consistent through our other stays. We found most of the same choices for breakfast but the food was COLD. The orange juice jug was empty (machine not yet working) and the cinnabons were under the warming light with the covers on (one tray was empty) When the kitchen person came back from her smoke break, i mentioned that the scrambled eggs and turkey sausage were cold. All she said was that she had filled it recently then went about her business which was walking to the back room. She did eventually bring out another jug of juice but only when someone asked where it was. She never did wipe off any of the tables. We went back to our room and packed to leave…a tile fell off the wall in the hallway as we were leaving. We turned in our keys and left for our 50 mile drive to get back onto our planned route. I hope they finish renovations soon!!!