Sonesta Resort Hilton Head Island

Lovely place From the moment I arrived, everything about my stay was exceptional. The staff were absolutely amazing – warm, welcoming, and always ready to help with anything I needed. Their kindness and professionalism really made a difference and added a personal touch to the whole experience. The place itself is beautiful and very well maintained. It has a charming atmosphere that makes you feel comfortable and relaxed from the start. Every little detail was carefully taken care of, and it truly felt like a home away from home. I’m genuinely grateful for the way I was treated throughout my stay. Thank you to the entire team – you went above and beyond, and I really appreciate it. My whole experience was unforgettable, and I can’t wait to come back. Highly recommended!

Perfect Getaway with an Infant We stayed 5 nights and 6 days for a family vacation with our 4-month-old. This was our infants first time on a flight, hotel stay, and overall vacation and our first time to HHI. Our family thoroughly enjoyed the pools, beach, and beautiful resort grounds. There’s been a lot of negative reviews in July due to inconvenience and noise from renovations at the pool area, which I totally understand and would be annoyed at too. But by the time of our first day on 7/27 the main pool and adult pool were fully operational and on 7/30 the pool bar/restaurant Sweet Cane officially reopened. The main amenities of the resort are fully renovated and ready for enjoyment. We booked a first floor terrace pool view room, which was the deciding factor for choosing this resort. The terrace room was perfect because it allowed one of us to conveniently go back and forth between the room and pool/beach while our infant napped and got some nice time in the AC. With notice, they had a crib waiting in our room at check in. The room was clean and renovated, the beach was easily accessible even with a stroller. The resort is on the best location on the island; mid island, so nothing is too far away. For a $40/day resort fee they really should include beach chairs and umbrella, and bikes. Only the bottled water and self-parking are actual perks of the resort fee, the pool towels and gym access should be a given. We babyquip’ed a UPF beach tent for our little one, as well as two beach chairs and an umbrella for the entire stay for a total price less than the $50/day from the beach rental vendor. I give Sonesta 5 stars and would return.

Overcharged and overcrowded. Not relaxing. Was overcharged on stay by several hundred $$ as manager agreed to change reservation to 2 day stay (from 3 days) due to poor experience. Tried calling 5 times to resolve and sent to on hold hell after talking with desk. No one will discuss bill. Won't respond to emails either. Experience was bad as it was overcrowded, under construction, hallways not air conditioned (hot) and just not relaxing at all. Room also not ready for paid early check-in and refund offered, but still charged. Something has changed in how they deal with people since my prior stay 5 years ago. There won't be another. Find better options.

Took my family here despite reading some reviews about ongoing renovations and I'm so glad we ignored all the negative Nancy's! (Or should I say Karens) Not sure why people feel the need to complain while they are on vacation at a luxury resort like Sonesta. All the staff were friendly, the pool was zero entry so perfect for my 2-year old grandson and the restaurants had pretty much all you could want from a fancier menu at Sea-Crest to burgers on the patio. I like to people watch when I travel and I just don't understand the complaints, from people at the pool griping about "all the kids in the pool" to people at the bar complaining because THEIR particular favorite cocktail wasn't on the menu. When we were there the only construction left was finishing the adult only pool and finishing the pool bar, but they had a temporary pool bar set up not to mention the bar at the patio and the rum bar. I give Sonesta 5 stars and will be back!

Low quality for the price We stayed for five nights and four days. For the price we paid for this beachfront resort with daily fees included, beach umbrellas and chairs, in addition to bikes, should absolutely be included. Instead, it’s $49 a day for a set of two chairs and one umbrella and $50 for one bike for one hour. The jacuzzi/hot tub by the relaxation pool is the same temperature as the pool itself. The beach is extremely crowded because several vacation rentals in the area all funnel to this one strip of beach. One of the bars by the pool is still under renovation and closed. There was also a faulty smoke detector in the fitness center that caused the hotel fire alarm to trip twice within a 30-minute period, which was extremely disruptive. I ordered food poolside and my fries were cold by the time it got to me. Morning yoga by the beach was lovely and the rooms and bar are nice, but we could have paid the same amount for higher quality elsewhere and we do not plan to return.